ernie ball service

[Wide'Iwas]

This company has the best customer care I have ever seen! They repaired my 13 year old guitar (broken nut on hardftail evh) for very little money and very quick! I am still in shock it was so easy. I cant say enough about how pleased I am...Thanks dan and everyone else who helped me in this forum!!

thanks again
kelly

 

[Larry]

EB has great customer service

 

[Big Poppa]

EB has great customer service

thanks guys

 

[puppyonacid]

yup. back in december i emailed Kevin. I had only put a deposit on my JP6 and contacted him with just a couple of questions. And the response was so polite and swift. I didn't even own an ebmm technically and I was being treated like an important valued customer. But it felt so sincere and friendly. And now that I actually have it, I really feel part of something. Like really in touch with the company. Awwwwwww..............gives me goose bumps!!

 

[koogie2k]

EB Customer Service is the BEST ON THE PLANET BAR NONE!

No other company bends over backwards, or as I like to say, "Be Gumby" than EBMM.......

Glad they took care of you, but if I say so myself, I am not surprised on bit!

 

[Jim Warnstedt]

Dan, BP, Dudley and the gang are THE best!

 

[Colin]

Beth has been very helpful to me in the past, customer service is as good as their products.... awesome!

 

[tommyindelaware]

i've had the honor to get to really know alot of the awesome people @ ebmm the last 8 years or so.

but i'll tell ya right now.....that long before i knew any of em........customer service treated me like they deeply cared about me & my ebmm guitars. my first customer service call was back in like...88 or so. they were as awesome then as they are now.

 

[Tim O'Sullivan]

Beth has been very helpful to me in the past, customer service is as good as their products.... awesome!

+1 for Beth! She has been very helpful with some parts I wanted. EB Customer service rocks!

 

[jazzbo jim]

When it comes to customer service issues, it seems that BP gets a little pissed when forumites post issues without consulting CS first.

To me, the reasons are obvious: EBMM invests a LOT of time and effort assembling a great CS team and nurturing an attitude of excellence. The CS folks are there for a reason and their simply GREAT.

I've dealt with Jon, Scott A., Kevin S and others and they've all been professional and understanding.

Small wonder EBMM users are so stoked when it comes to their guitars and reccommend them without hesitation

 

[Larry]

See if i feel the issue seems to need to involve customer service i will. But if it was something as simple as truss rod adjustment i turn to the forum wheather or not this is the right thing or not. I feel that. Customer service probaly has better things to do than answer my silly question. No mean for anyone to take this offensively its just how i feel. And to end on a high note whenever i have contacted customer service it has been an exellence experience

 

[NorM]

Every time I have called CS it has been my pleasure. I know they are busy people so I don't want to waste any of their time. However, everyone there I have ever talked too I wish I could go with on a three day fishing trip. Like BP says, "It's a family here."
Furthermore, ........
<NorM just shuts his mouth and keeps funny thoughts to himself>
I just rewrote the last section.

Here goes























Thank You

 

[jazzbo jim]

+1
for the angry BP statement. See if i feel the issue seems to need to involve customer service i will. But if it was something as simple as truss rod adjustment i turn to the forum wheather or not this is the right thing or not. I feel that. Customer service probaly has better things to do than answer my silly question. No mean for anyone to take this offensively its just how i feel. And to end on a high note whenever i have contacted customer service it has been an exellence experience

But that's not what I meant..I was saying that BP has a right to get upset (I never said angry!) when people post ISSUES with their gear-not simple questions.
The forum is a great vehicle for exchanging tips but customer service is the place to raise quality and warranty concerns.

No question is stupid-usually the MM FAQS will address them.

 

[brentrocks]

It is nice to know that EB Customer Service is great...i hope i never have to use them though....

if ya know what i mean!