Everyone should see this!

[robochimp]

Sorry for the double post, but I think the following warrants it:

THANKS!!or, how to run a company,pt1
Just a shout out to Greg Timmons and Tyler Moses- You guys went FAR above and beyond the call of duty, and I'm VERY grateful.
A little history: I just got my first ever Sil a few weeks back, and messed up the bar on the Floyd. You can still see my post about it on this board. Anyway, the SAME DAY, within 2 hours, BOTH these guys not only responded to me personally, but gave me all the info I needed. THEN, they sent me a new bar in a matter of DAYS!! Less than a WEEK after I posted, I got a brand -spankin new bar via 1st class mail. UN believable!
You guys treated me like a rock star or something, and spoke volumes about the Ernie Ball/MusicMan organization.
Most companies who pruduce such a superior product tend to slack off when it comes to customer service and support, but not you.
Other companies in all fields could learn a thing or two from you.
Thanks,
robbie

 

[Estin]

damn man great story. i have a smiliar as well. i got a new axis super sport and it had a hairline crack in the nut under the "b" string. EB set up everything for me to ship the guitar out to them and they would set it up and replace the nut. i ended up deciding to get it fixed locally but EB sent me a new nut *which i still have* a sticker and my 3 sets of string. the whole time they were very kind and helpfull. i think we all know how great EB's customer service is, EB just chooses to refresh our memories on a daily basis though. damn, i don't understand how there can be such a great company that cares this much. all i know is they hooked me, i use their guitars, strings, polish, and guitar straps. all i know is i have a petrucci 6 string purchase in mind here.