Question For the EB staff: Bad day at the factory?

[Wshpldr]

I have been playing guitar for @ 34 years and have used Ernie Ball sets almost exclusively on electric for @ 30 years of that span. For the very first time I received a bad set. Here is a pic of the too short .017 (G) string I found while restringing my beloved Peavey T-60. In addition to that issue the high E string .010 gauge broke at the tuner post exactly 1 day into playing the new set. I love Ernie Ball strings and plan to continue using them in the future. I am hoping that maybe I could get a replacement set? Thanks for reading and for your excellent product.

Sincerely,
Pat B.

 

[DrKev]

Contact customer service (see link in my signature below or via the main Ernie Ball website). They'll fix you right up!

BTW, when a string breaks at a contact point, it's usually the fault of the contact point, rather than the string. The high-e string breaking right at the tuning post suggests a sharp edge at the tuning post and should be fixed. It's only a matter of time before it happens again.

Welcome to the forum!

 

[Big Poppa]

YOu know that we try really hard....really hard...as evidenced by thirty years and you got a bad set....a very very friendly hint...Please go to [email protected] is international and very public....we always like to be able to fix problems as rare as they are

 

[TNT]

Can't do it BP!!

I've been playing too many years to even tell you how many, and I buy my strings #2253 9-42 by the box, not the pack. The first time I open any pack of strings from my box and find that they are not perfect (like every one before that)
I am going to intentionally post it here!!!