I'm kinda new here, so I could be wrong, but I think if you ask up in the Music Man Serial Number database sticky thread (top of the forum topic list), you'll eventually get an answer. I've read only its last couple of pages, but from what I can tell, CS waits until new queries come in, then replies to them in a single post, then they wait 'til a few more queries come in, then there's another reply. Hope I got that right, and sorry in advance if I didn't.