Question How about this for reducing the CS threads....

[Smellybum]

I am a lowly consumer, and have put little money in the EBMM pot compared to many other folks here, I often post total mince, and hope to be regarded as one of the least serious people on this board........BUT.....

It seems to me like there's been an upturn in people posting here with "My axis doesn't do this, "My BFR is broken" "my dog ate my JP inlays"

I'm just wondering if there's a technical solution to this, what about live help?? - I don't know how many CS folks there all in, and I appreciate there's a time difference, but it seems like poeple are happy to post a thread, but not so happy to phone... and it also seems more and more international folks posting here, so maybe it's non starter due to the timezones...

It's not my company, I speak for nobody but me, but I see BP getting hacked off with these types of threads, so, I'm just sayin....

Smelly Mc Mad of the clan Mc Mad.

 

[INMT]

I agree....sadly the ignorant will always be with us.

 

[Jack FFR1846]

Smelly....your avatar really scares me. No....really!!!

jack

 

[colinboy]

i agree mike i definitely think there is an easier way to let new members know to not post threads on problems on their instruments and contact CS instead.

 

[dstockden]

"my dog ate my JP inlays"

thats got to be the best yet!
I agree Mike. Im guessing Live help could be costly to set up though.

 

[fbecir]

Smelly, I agree with you but we have to keep an open mind. Most of the time, the people who post CS problems are guys who have just registered (in fact, they have a problem, so they try to find a solution on Internet thus they find the forum and the write their first post ...). Perhaps, on the Music Man site, the "Contact Us" section should be a bit more visible.
Do not forget also, that a lot of people do not speak well English thus the rules are not perhaps well understood.

 

[tommydude]

How about a, "Read This Prior To Posting" highlighted box that either is on the Login Page or people have to "check" or "acknowlege" prior to posting ??

Or

Make a "Dumb Question" section

 

[Grand Wazoo]

Very easy to resolve:

1 Moderator to prepare a locked sticky in every sections i.e. Guitar sub forum, Bass sub forum, General music discussions with the following:

PROBLEMS WITH YOUR GUITAR / BASS / STRINGS / WONDER WIPES / STRAP LOCKS, ETC??
READ THIS FIRST BEFORE POSTING YOUR PERSONAL ISSUES IN THE PUBLIC FORUM:​

You can click here http://www.ernieball.com/contact_us

or.... write to:

[email protected] for the U.S. Customer Service

or

[email protected] for the International Customer Service

 

[Smellybum]

Hold the phone guys....

Ah yes,
Large print, what was I thinking.... Just kidding Grand Wazoo - but that which is obvious to you may not be obvious to all - and as most of the folks here are men and most of us throw the instruction manual away when we get something, it's not likely us to RTFM...

OK guys, didn't mean to trigger a debate, I've now worked in customer services for 15 years, it's my business to make people happy, we'll never cure cancer, but if we make a small improvement we've done our jobs, and for me it's the buzz that gets me out of bed, don't have the brains to be a doctor, so this is helping people of my very low level.

The live help thing was something I discussed in work the other day, and it seemed to fit (in my mind here) -This was aimed at the good folks at EB - BP & Co - as we can't PM them with these great ideas..., and I thought I understood BP's posts of late getting a bit hacked off at the remote diagnosis of us.... just trying to help.. I'll return to my darkened corner now and prepare to have an EB logo shaved in my chest hair for June.

peace love and bells
smelly.

Thanks for those who supported my hairbrain idea,

 

[Spudmurphy]

If Smelly can get "seious" then so can I

I'm not so sure that EB would want to see all the woes and "dirty washing" (that a customer service issue may generate) aired on the forum. I think that dialogue should be seen by just the 2 parties concerned.

I think that we are lucky enough to have the existing level of contact with customer service via e mail / pm, (resulting in any sensitive contained between the 2 parties concerned).

I can see where you are coming from ol' son but I would have to vote "No" if ya see what I mean?

 

[jamminjim]

OFF TOPIC - Mike - please change that darn avatar, it's scaring the children!

 

[Dargin]

closed

 

[Big Poppa]

What you just saw was a terminated employee becoming a keyboard warrior.

I can say that the repair department is much better than before. The rest are bitter ramblings.

How many people months after they are terminated are still wallowing about their old job?