I have to write this post because I am absolutely Blown Away by the amazing way that EB MM treats their customers. All of my dealings with the company so far have resulted in having my jaw drop at the level of service I was provided and how they actually "care" about me as a customer.
My experience with EB MM Customer Service has been over some very minor issues and every time, they worked with me until the issue was resolved. Even when I have a small upkeep question, I email it in, and in no time flat, the question is answered... and to top it off, I live in Europe!
I can see how everyone here is so proud to own their guitars and feel as if the company is proud that we own the guitars that they build.
It's strange, I have never look at a guitar like I look at my JP6. I don't just see a great guitar of wood, electronics and strings like I do my other guitars, I see a history and legacy, a professional grade instrument, a comitment to quality and pride in doing a good job. I see something that I can trust and I feel secure in the knowledge that if something goes wrong that there will be someone to answer my questions and actually care about getting me the right answer.
When I read the online posts from all of us and the responses from BP and the team, I can tell that EB MM is proud to have us own the guitars they build and that's why they share so much about the building process and designs... for me, it gives me a connection to this instrument like no other.
Of course one might think that, that this is all part of a brilliant marketing scheme to get us to buy into the emotional side of the product and buy more, but I don't even think the smartest strategist could put together a program that is filled with the true and sincere desire to make the customer happy that is so easy for EB MM to do.
So thanks to EB MM believing in what they do.
PS...wow... just read what I wrote, sounds cheezy, but it's True! I think if BP wrote a book on developing Customer Relationships that it would be required reading at all the major Business Schools... call it, "Play my Bass... developing customer relationships note by note".
This will be mine one day!
My experience with EB MM Customer Service has been over some very minor issues and every time, they worked with me until the issue was resolved. Even when I have a small upkeep question, I email it in, and in no time flat, the question is answered... and to top it off, I live in Europe!
I can see how everyone here is so proud to own their guitars and feel as if the company is proud that we own the guitars that they build.
It's strange, I have never look at a guitar like I look at my JP6. I don't just see a great guitar of wood, electronics and strings like I do my other guitars, I see a history and legacy, a professional grade instrument, a comitment to quality and pride in doing a good job. I see something that I can trust and I feel secure in the knowledge that if something goes wrong that there will be someone to answer my questions and actually care about getting me the right answer.
When I read the online posts from all of us and the responses from BP and the team, I can tell that EB MM is proud to have us own the guitars they build and that's why they share so much about the building process and designs... for me, it gives me a connection to this instrument like no other.
Of course one might think that, that this is all part of a brilliant marketing scheme to get us to buy into the emotional side of the product and buy more, but I don't even think the smartest strategist could put together a program that is filled with the true and sincere desire to make the customer happy that is so easy for EB MM to do.
So thanks to EB MM believing in what they do.
PS...wow... just read what I wrote, sounds cheezy, but it's True! I think if BP wrote a book on developing Customer Relationships that it would be required reading at all the major Business Schools... call it, "Play my Bass... developing customer relationships note by note".
This will be mine one day!
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