bovinehost
Administrator
They are one and the same, GC and MF.
- Thread starter BongoBilly
- Start date
spectorbassguy
Well-known member
bovinehost said:
Right arm, my brother Bovine! Nothing ticks me off more than when an employee starts saying things like "That is THEIR policy, so....."
Fool, if it is THEIR policy, it is YOUR policy. To the buyer, YOU ARE the store. Holds true with waitstaff/restaurants, etc. too. Be Responsible, dagnabit!
TheAntMan
Well-known member
I agree completely. A salesperson stands in for the company for which he/she is working for. That is why there is an interview process, usually followed by a training process to indoctrinate the sales representative with policies the company wants enforced.
I for one prefer to deal with a small/mid-size local shop with people who care about you getting what you want instead of just making a sale. We all need to support our local music treasure troves. I can see a future of "sorry, sir our company only carries model X13" and having no other local options. Hopefully, we can help keep our local markets alive.
*** stepping off soap box ***
thank you
I for one prefer to deal with a small/mid-size local shop with people who care about you getting what you want instead of just making a sale. We all need to support our local music treasure troves. I can see a future of "sorry, sir our company only carries model X13" and having no other local options. Hopefully, we can help keep our local markets alive.
*** stepping off soap box ***
thank you
I find that when I have a problem that someone on the ground can't/won't fix, I don't try to escalate it up the chain to try to get a manager to buy in to help me.
I go straight to the top and then the S**t gets passed back down the chain pretty quickly and I get a result.
I had to do this with Peavey Europe (UK) a few years back. A couple of days outside of the retailers one year warranty my £800 TMAX blows a speaker and the retailer wants to charge me for a replacement cone and labour to fix it. An £800 amp which may need a £100 refurb every 12 months! - I think not.
I rang Peavey head office and asked for the name of the MD. I then put the phone down and rang back again and asked to speak to his secretary - they put you straight through to a secretary. I asked her for her fax number and then sent a polite but firmly worded complaint letter.
Within 6-8 hours I get a phone call telling me the repair will be done free of charge and they would advise the retailer.
Point I am making is, if you get nowhere with the front line people, go straight to the top and cut out the middle men. If they are a good company then they don't want the bad press.
Now, some years down the line, I would still buy Peavey if they had what I was looking for.
Liam
I go straight to the top and then the S**t gets passed back down the chain pretty quickly and I get a result.
I had to do this with Peavey Europe (UK) a few years back. A couple of days outside of the retailers one year warranty my £800 TMAX blows a speaker and the retailer wants to charge me for a replacement cone and labour to fix it. An £800 amp which may need a £100 refurb every 12 months! - I think not.
I rang Peavey head office and asked for the name of the MD. I then put the phone down and rang back again and asked to speak to his secretary - they put you straight through to a secretary. I asked her for her fax number and then sent a polite but firmly worded complaint letter.
Within 6-8 hours I get a phone call telling me the repair will be done free of charge and they would advise the retailer.
Point I am making is, if you get nowhere with the front line people, go straight to the top and cut out the middle men. If they are a good company then they don't want the bad press.
Now, some years down the line, I would still buy Peavey if they had what I was looking for.
Liam
The one single thing that stands up most to me in the is the fact that Mr Saleschappie will see that his commission cheque will be lower as a result of not granting you a set-up.
I doubt he would have got a %ge of the $45 set-up fee - but even if he had, it'd be say 5% max. So at that rate he's missed $75 commission over $2.25.....
Anyone in a mum & dad store would have said YES immediately as they'd want to secure the future custom, they get their cut of the sale (probably about 15% = $225) and OK, so they lose $45 on the set up, $180 net still ain't bad.
The other glaring fact is that I doubt our victim in this case will be inclined to buy any more basses from GC, especially as he found a cheaper one anyway!
I doubt he would have got a %ge of the $45 set-up fee - but even if he had, it'd be say 5% max. So at that rate he's missed $75 commission over $2.25.....
Anyone in a mum & dad store would have said YES immediately as they'd want to secure the future custom, they get their cut of the sale (probably about 15% = $225) and OK, so they lose $45 on the set up, $180 net still ain't bad.
The other glaring fact is that I doubt our victim in this case will be inclined to buy any more basses from GC, especially as he found a cheaper one anyway!
spectorbassguy said:
Never worked for a guitar shop, but I worked in bars/pubs for years as a student and was faced with the "company policy" vs "what I felt was right" dilemma on a few occasions.
Sometimes you don't have a choice when it comes to who you work for. Sometimes you have to take what's available, and you have to adhere to company policy. Otherwise you, as an employee, get penalised.
If I'm working to pay for food for my family, I'm going to adhere to company policy to safeguard my income.
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Bassplyr
Well-known member
When Mars Music was still in business, I remember going in there years ago (before i had the store of course!) and trying to get waited on because I was trying to buy some stuff and could never find anyone who cared enough to help me. They were like "yeah, whatever". Now they are out of business. What goes around comes around.
bovinehost
Administrator
What always killed me about Mars was that I'd only go in there after having done my homework and making a decision, ready to buy. You'd think they might have figured that out after a few visits, but - no.
So here's Mr Disposable Income, fat wallet in hand, waving twentys around to try and get some attention, just get me my stuff and off I go, thank you, but no, the idiot sales staff was always busy wanking or watching some wanking or hell, I don't know, in the back drinking coffee or whatever they did back there.
Can't people figure this out? Joe Tattoo high school drop out wanker has maybe enough change for McDonalds, but okay, he's probably pals with the sales staff, maybe they'll someday have a Famous ShoeGazer Band for all I know, but LOOK AT ME. I'm a middle-aged white guy with good shoes and a gold AMEX, you freaking idiots!
Ah well, sorry, I need to cut down on the coffee, really.
So here's Mr Disposable Income, fat wallet in hand, waving twentys around to try and get some attention, just get me my stuff and off I go, thank you, but no, the idiot sales staff was always busy wanking or watching some wanking or hell, I don't know, in the back drinking coffee or whatever they did back there.
Can't people figure this out? Joe Tattoo high school drop out wanker has maybe enough change for McDonalds, but okay, he's probably pals with the sales staff, maybe they'll someday have a Famous ShoeGazer Band for all I know, but LOOK AT ME. I'm a middle-aged white guy with good shoes and a gold AMEX, you freaking idiots!
Ah well, sorry, I need to cut down on the coffee, really.
It is so nice to have a friendly music store and not be subjected to big chain store suffering. At the one I buy my gear they basically know I come into to buy something look at their computer see what all I have bought and then smile get me what I ask for. Life is good!! Well it would be if they would get a Bongo in the store for me to play.
tk
tk
crazybass888
Well-known member
Thats one of things that always got me. Whenever I go into GC I'm gonna drop some $$$, and I've got one or two guys that generally scramble when they see me walk in. I guess its because of my age, but when I go into somewhere I don't go a lot, its everything I can do to get any kind of service. I guess they figure that "some kid" isn't really gonna buy that bass, hes just gonna give it a test drive...
During the 30 day return policy, I would have done the same thing and returned the bass. Maybe there is a weekness in the wood of the neck, causing it to bow. A setup could possibly be a temporary fix. If it happened once with the humidity, it would probably happen again.
You did the right thing, IMO. Start again with a new Bongo.
Andrew Messer
I'm new to the forum--great one!
You did the right thing, IMO. Start again with a new Bongo.
Andrew Messer
I'm new to the forum--great one!
