I'm in big BIG really BIGGG trouble with my MM JP

[alexunderfire]

Hi, I am teriblly sorry, but my first tread is based upon my problem.
1. I purchased new JP 6 string matching headstock, JP inlays... buth without Piezzo set.
2. I was extremly happy for the first 4 months (Incredible instrument with 10 string gauge ) and after that I decide to change string gauge to classic 9. I know that I have to set up my truss rod, tremolo, acction.....
3. I changed string in a 3 by 3 manner, set up my tremolo and start to setting up truss rod. I loose rod 1/8 turn wait for 20 min buth noting happens. After that I made another 1/8 turn, wait 20 min and nothing happened. Finally I made 1/4 and another 1/4 turn but nothing happened.

I am desperetly looking for help. This is the firs instrument in my hands (i have more than 5 high end guitars) that does not react on truss rod adjustment acction. In this moment I am in next situation.
1. Fret buzz all over the guitar(convex geomety of neck), truss rod does not react even when I loose it at max value, and I don't know what to do. My local dealer MARVING Belgrade don't wonna accept my instrument back (it is too expensive for them to send guitar to EB...170$), acctualy they trying to be blind on my problem, they didn't even contact EB about that.

HEEEEELPPPPP MEEEEE PLEASE

P.S.
Sorry, but my english is not good enough to describe my feeling in this moment ,
acctualy my english is terible but, I am hopeless in this moment.

Still I love my JP as much I can, and I am doing my best!!!!

 

[Random Hero]

how level is the bridge with the body? I have mine flush, and I think thats how Jon sets them up at the factory. Even if it isn't flush, it should be level, you need to work slowly, adjusting the claw and retuning at fine intervals, and eventually you will pull the bridge up level.

It's all about the art of balance.

Good Luck.

 

[Beth]

Welcome to the forums, Alex!

Marving is actually my customer and has informed me of this problem. Call Marving to tell them what the issue is and see if they have a technician on hand who can check out the guitar. We'll go from there.

-Beth

 

[jongitarz]

Beth Rocks!

Try Holding the headstock with your left hand, on the back side of the headstock. With your right hand, push down on the neck at the 5th fret. Now check the relief. Keep us posted, OK?

 

[GWDavis28]

Jon, I was thinking the exact same thing.

Glenn |B)

 

[Big Poppa]

try contacting customer service before posting publicly with a frowning face. remember the guitar played fine until you adjusted it.

 

[alexunderfire]

To Great Popa

1. Guitar played fine until string gauge change
2. String gauge change is appsolutly standard, normal and frequent activity in Guit World
3. After string change (without adjustment) guitar didn't played as u say "well"

To all others THANK YOU WERY MUCH.. I will try Your tips.....

About MARVING....... I am to tierd. Sorry but when you work in one of te largest banking divisions as a IT system architect you can not aford to yourself low lewel of profesinalisam.

I will try your hints 4-6 hours from now. I`m in the office....

I will keep posting until I fiz My EBMM JP.
Once again Thumb up for instrument. I have no hard feeling abou EB, MM..... buth I'm very sad. That is only that i fell in this moment.

Will informe You about results. God bless You.

 

[beej]

Good luck Alex- setting up your guitar is a handy skill to have - better to learn it than to pay your local store your hard earned $$$.

Changing strings, changing weather and humidity will all affect your guitar's playability - this is true of any guitar.

 

[ernie1966]

Here is a copy-n-paste from the EBMM FAQ page on Pet set-up. I would start from the begining and follow the instructions step by step and to the letter. I know English is not your first language but give it a try.


A: When restringing, turn the tuner's holes toward the corresponding nut slots. This will keep the strings as short as possible for more stable tuning.

The next step is to check the relief in the neck by holding the lowest string down on the second fret with your fretting hand; then hold it down on the 12th fret with your right thumb and tap on the string on the middle of these two points to show how straight the neck is. It should be no more than the thickness of a thick business card, no more than that, though it can be less. If there is no relief a little pressure in the middle of the neck should take care of it. If it does not, feel free to contact us.

With the guitar tuned to pitch in the playing position and looking down the body, the top of the body, the top of the bridge should be parallel (both front to back, bass to treble side) to or slightly higher than the body with the bottom still recessed. The saddles should not come in contact with the cover and the intonation screws. If this occurs, lower the saddles and raise the bridge. After every adjustment, it is necessary to re-tune the guitar.

Factory string setting for standard tuning starts at the bass side 2/32" (0.0254m) to 5/64" (0.127m) and the treble side is 3/64" (0.0762m) to 2/32" (.254m) measured from the 12th fret to the bottom of the strings. The top of the strings should have the radius of the fretboard when you are looking at the strings in the playing position and by rotating the instrument while at the same time bringing strings into view one at a time. Remember, string height is ultimately determined by your preference and playing style, as well as the string gauge and tuning (if you you use an alternate tuning). Again, after every adjustment it is necessary to re-tune the guitar, to give you a starting reference.

Now, you are ready to play your guitar. If a string buzzes on an open string to the 5th fret and no higher, more relief is needed. If there is more buzz from the 5th to the 12th fret, the neck needs to be straighter. You should check the string height after every adjustment. If the buzzing happens throughout the neck, the string height needs to be increased.

When setting up, always consider all of the other changes that will occur with every adjustment, starting with step one, tuning up after each step you take.

For intonation, check the harmonics to the fretted note on the twelfth fret If the fretted note is sharp, you need to make the string longer by turning the intonation screw for that string (located on the tail end of the bridge) clockwise, counter-clockwise if the fretted note is flat.If you turn the screw counter-clockwise, always turn the screw clockwise afterwards. (If you don't play much above that fret, you can skip the next step). Also check the harmonics at the 19th fret after the twelfth fret is set, repeating the procedure above. Make sure that the string is coming off of the saddle straight and not at an arch.

 

[Beth]

1. Guitar played fine until string gauge change
2. String gauge change is appsolutly standard, normal and frequent activity in Guit World
3. After string change (without adjustment) guitar didn't played as u say "well"

To all others THANK YOU WERY MUCH.. I will try Your tips.....

About MARVING....... I am to tierd. Sorry but when you work in one of te largest banking divisions as a IT system architect you can not aford to yourself low lewel of profesinalisam.

I will try your hints 4-6 hours from now. I`m in the office....

I will keep posting until I fiz My EBMM JP.
Once again Thumb up for instrument. I have no hard feeling abou EB, MM..... buth I'm very sad. That is only that i fell in this moment.

Will informe You about results. God bless You.

Dear Alex,

I'm sad that you did not consult with the FAQ before you started making adjustments on your guitar. If you don't know where to find the FAQ, it's here:
http://www.ernieball.com/site/faq_guitar.php but you probably already knew that, being in the position that you are in. Changing strings from a 10 to a 9 gauge probably shouldn't require such drastic actions.

Marving asked me last week if we could help you, I remember the e-mail. He could not describe to me what the problem was, they told me they had to check the guitar and get back to me. They have always been professional to deal with on our end and organized the biggest Steve Morse clinic we ever had in Belgrade (over 2,000 people showed up!).

Nonetheless, I truly hope that you can solve the problems with your guitar swiftly so that you can love playing it again. Should you need our or Marving's help, we will be here.

-Beth

 

[alexunderfire]

ALL in ALL

Dear Beth

First of all I would like to thank You for your open mind about my problem. Acttualy that kind of attitude in your industry is wery rare (I wold not to mention other "manufacturers"... if You can call them manufacturers, perssonaly I would call them good programmers of CNC equpment... ).

I am preatty shure that your company have exelent cooperation with MARVING Belgrade, and there were som missmatch in communication btw MARVING-EBBMM-ME(as a customer). I talked with MR. Maric today and he confirmed to me everything about contact between two companyes. I leaved my instrument (I can call it that way even with the problem I have...... some others manufacturers does not deserve that title even when their products are apsolutlly functional) at MARVNG tonight and they convince me that they will give their best to help me offcourse with strong support of EB. Simply I belive them (pardon me for the rude attitude in the bigginig of thread, but when the baby crys mother will do enything.......
Once again "Thank You in advance....."

And now something on thenical aspect that other mentioned on this thread.

1. JOHNGUITARZ

Exelent post,profesional atitude and problem observation, but when your instrument is new, under warrenty ....who cares about force impuls on 5th fret holding the headstock. Acctualy it could help but guys in MARVING should do that.
You know better than me anatomy of truss rod on EBMM JP model and I belive you 110%.

FACT: THRUSS ROD does not react on wheel rotation no mather of string gauge, set-up, rainy day..........

2. BIG POPPA

"remember the guitar played fine until you adjusted it"
FACT:Yep, You are rigt in some point. Instrument played well until i chaged the string gauge (from 10 to 9) and i had to give a just a little relief to neck. It is absoluttly necessery, acording to the forces of strings tahat pulling the neck and on the other hand axial+radial forece components of thruss rod (it is not so simple as I described.... but I can calculate them, even simulate . Ask JOHN if You think I am wrong. Mabe we can talk about number of turns (1/8 or 1/4 even 1/2 of the full turn) but when 1/8 or 1/4 even 1/2 of the full turn does not produce even slight relief to neck somethings is wrong on tehnica side. Relief is precise measured according to specifications on FAQs.


3. ERNIE1966

Dear, offcoure that I am familiar with all FAQ section..... because I aquired guitar without even one page of user manual (by the way is it normal, or ......), so as a technical oriented person I started to diging on the site for every info that I could aquire about changing string gauge and setting up EBMM JP model BEFORE ANY ACCTION. And this is the main reason why I posted this thread. My guitar does not act as described in the FAQs. Any way, thank You wery much for your efforts.


ALL in ALL I lsend my instrument to my dealer and I hope that MMEB and MARVING will help me in reasonable period of time.

God Bless You All

and as John pointed BETH ROCKS

Pardon me on my english, I will improve it ASAP​

 

[Beth]

No problem, Alex! I'll wait to hear from Vladislav about the guitar.

-Beth

 

[jongitarz]

[QUOTE=alexunderfire
2. BIG POPPA

" . Ask JOHN if You think I am wrong. Mabe we can talk about number of turns (1/8 or 1/4 even 1/2 of the full turn) but when 1/8 or 1/4 even 1/2 of the full turn does not produce even slight relief to neck somethings is wrong on tehnica side. Relief is precise measured according to specifications on FAQs.


Just a quick note here...I don't know if you are aware who Big Poppa is. He is Sterling Ball, Ernies son, the owner of EB/MM and my employer. I think we have probably been playing around with guitars for about the same period of time, but Sterling has been in the business for a lot longer than I, and trust me, he knows what he is talking about. I think he was making two points here. You can't change string gauges on a guitar with a floating trem and not have to make adjustments, but I think the main point was, if you have a problem, contact your dealer,or EB/MM customer service(the best in the business) and if there is a problem with the neck, give us a chance to fix it before you start complaining here on the forum. Beth has been working on this, and I assure you, if there is a problem, it will be taken care of. Welcome to the forum, and I hope you become a contributing member here. There are a lot of great people here, and we love to have new members.

Jon

 

[jaxadam]

I went from 10's to 9's no problem on mine. PM me if you want a detailed explaination as to what I did.

 

[Big Poppa]

Posting a frowning face and not letting us fix it first will always get a unpleasant response from me. I already have people on my team trying to help you..Go with the flow and let us do our job and then post a smily face because your guitar plays great again.

 

[ripley]

god I love musicman.

thank you god(s) for this wonderful company that has all these people involved in the production of my favorite guitars actually ON their company forum and helping customers or just conversing with the people who own and obsess over their products.

MusicMan is the first guitar I've played in 20 years that has consistantly been reliable and always done exactly what I needed them to.

for me there is no other guitar.

 

[Antoine]

god I love musicman.

thank you god(s) for this wonderful company that has all these people involved in the production of my favorite guitars actually ON their company forum and helping customers or just conversing with the people who own and obsess over their products.

MusicMan is the first guitar I've played in 20 years that has consistantly been reliable and always done exactly what I needed them to.

for me there is no other guitar.

I'm totally agree with this, i play EBMM or i don't play

 

[alexunderfire]

What to say

What to say.
I am out of words.

1. I even could not imagine situation to chat with Mr. Silvio Berlusconi (on if my employers) over the forum (like BancaIntesa.com/FORUMS )
And that is the thing that devide grat pepoles from the legends. Legends are with us, and grat peoples are alone with their............. So, Mr Sterling it is a great pleasure and honour to give You an apologise for posting a frowning face. It was just my feelings in that moment. And please allow me to describe my feeelings in this moment, after all posts, communicartion and info flow with Your employees and dealer.

Even if we does not "repair" my instrument, I am happy with a fact that I could saw that kind of professional atitude from You, your emploees, your dealer (I will ignore mismatch in communication btw your dealer and me as a customer, any way partial it was my guilt on the other hand). It is just unbeliveble that somebody can be so patient regarding my attitude at the very begining of this thread. I will folow Your directions about procedures, giving to Your company not only a chance, buth whole my thrust and patience. Even the money, bacause all this deserves it.
To all other like jonGURUgitarz, holypatienceBETH and all other that contributing in this thread just one little THANK YOU


I know that this is your job, but I did not know that you have such dedication, patience, and familylike atitude to your company, products and most important at all YOUR CUSTOMERS !!!! even if they are like me.

I hope that when this SAGA come to the end I will post 100 of smiles and not only here and that. Rest will be surprise.

I hope that I will not wait to long

For the peace,love and good happynes stuff for all of you out there who cares about us.

 

[Big Poppa]

What to say.
I am out of words.

1. I even could not imagine situation to chat with Mr. Silvio Berlusconi (on if my employers) over the forum (like BancaIntesa.com/FORUMS )
And that is the thing that devide grat pepoles from the legends. Legends are with us, and grat peoples are alone with their............. So, Mr Sterling it is a great pleasure and honour to give You an apologise for posting a frowning face. It was just my feelings in that moment. And please allow me to describe my feeelings in this moment, after all posts, communicartion and info flow with Your employees and dealer.

Even if we does not "repair" my instrument, I am happy with a fact that I could saw that kind of professional atitude from You, your emploees, your dealer (I will ignore mismatch in communication btw your dealer and me as a customer, any way partial it was my guilt on the other hand). It is just unbeliveble that somebody can be so patient regarding my attitude at the very begining of this thread. I will folow Your directions about procedures, giving to Your company not only a chance, buth whole my thrust and patience. Even the money, bacause all this deserves it.
To all other like jonGURUgitarz, holypatienceBETH and all other that contributing in this thread just one little THANK YOU


I know that this is your job, but I did not know that you have such dedication, patience, and familylike atitude to your company, products and most important at all YOUR CUSTOMERS !!!! even if they are like me.

I hope that when this SAGA come to the end I will post 100 of smiles and not only here and that. Rest will be surprise.

I hope that I will not wait to long

For the peace,love and good happynes stuff for all of you out there who cares about us.

No problem I pomise we will make youhappy! Thanks for your purchase I know that they are very expensive in your country.

 

[bluebullet]

for a guy who was out of words that was a helluva long post