it was supposed to be a happy NGD :(

[PaoloGilberto]

wanted to upload more pics but it says they are too large...

bought on ebay, I am not sure I understand who is supposed to refund me : ebay or the seller?
the seller said he will open a claim with USPS and I should open a claim with ebay which I did, but as I saw first the system forces you to send a message to seller and only after March 4th you can address it directly to ebay to solve it
cand someone make this more clear for me please ?

thanks

 

[MrJJoncas]

Ouch !!! Poor guitar !! I can feel the pain !! Hope all will be good for your refund !!

 

[Spudmurphy]

Were the broken off paint chips in the packaging? - which would be evidence that it happened during transit.

 

[ohdamnitsdevin]

Were the broken off paint chips in the packaging? - which would be evidence that it happened during transit.

This.

 

[SBMM]

That is a real drag Paolo!

I've seen it before when the instruments are mis-handled by the freight companies. It's what is called "concealed damage", and it definitely happened while being shipped to you. The outside of the box generally looks undamaged, then, once opened, you see the damage.

Get in touch with your supplier and do not throw out any of the box/packaging materials/etc. Also, take lots of pictures of the box, the gig bag, and the guitar. No doubt you will find the broken chips inside the gig bag. Photograph those as well. The more documentation, the easier it is for the damage claim.

Sorry to see that!

 

[PaoloGilberto]

that was weird for me too, cause no paint chips in the gig bag.
my dad picked up the box from the postal service and he said that no one opened it in front of him
he paid the taxes vat and customs and got it home...
first I thought maybe the seller send intentionally a damaged one...

the guitar was listed as new- only one generic picture not with this item, I've asked for more pics he said the guitar is new and has no other pics
well if you look at the switch looks like it has been played for sure + the paint is chipped off on the low B tuner

Were the broken off paint chips in the packaging? - which would be evidence that it happened during transit.

Ironically the jp 100 D was shipped few days before and arrived in perfect condition ...

 

[SBMM]

Paolo - would you mind PM'ing me your auction listing so I can take a look at it?

 

[Johnny Alien]

To answer the original question it's the shipper that has to file the claim with USPS so starting a dispute in ebay is the right thing to do. If he is an honest seller than he should refund you right away and not wait until it's been escalated in ebay. Once he's refunded you he will need to go after USPS for the claim.

 

[bdtunn]

I had that happen to me when I shipped a guy an OLP a few years back. I refunded him $50 and all was good. But that was a cheaper guitar. Hope it works out!

 

[Warg Master]

To answer the original question it's the shipper that has to file the claim with USPS so starting a dispute in ebay is the right thing to do. If he is an honest seller than he should refund you right away and not wait until it's been escalated in ebay. Once he's refunded you he will need to go after USPS for the claim.

So not refunding him right away makes him dishonest? Wow...

 

[Johnny Alien]

So not refunding him right away makes him dishonest? Wow...

If it wasn't damaged that way before shipping and it obviously is now then it must have happened in shipping. If that is the case then he should refund immediately and open a case with the shipping company. What point would their be to letting a dispute run on ebay for weeks and weeks if he acknowledges that there is an issue? At no point should the buyer be in limbo with money when he has zero to do with the claim process past handing the guitar over to the shipping company.

 

[guitarp77]

That SUCKS

 

[PaoloGilberto]

well I've found the relevant info here, he has to full refund me for purchase, shipping and pay the return shipping for the item:
Hassle-free returns: Using the eBay returns process

Refunds

Refund amounts are automatically adjusted for any restocking fees or shipping charges, depending on the reason for return.

When the item isn't as described:

If a buyer returns an item because it's not as described in the listing, arrives damaged, or is missing parts, then your refund to the buyer is:

Total purchase price plus original shipping equals total refund

In these situations, you're required to pay for the return shipping charges and you can't charge a restocking fee. If the buyer used alternative shipping arrangements, you're expected to refund the buyer for those agreed-upon charges through PayPal or another payment method.

 

[Tollywood]

Hi Paolo,

If you paid with Paypal, you can file through them for a refund. Right or wrong, paypal always sides with the buyer. No buyers = no paypal.

Good luck to you!

 

[PaoloGilberto]

yes, ebay + paypal
I've already contacted seller and opened a case on ebay
ebay responded they have read all the messages and it is good that I provided all info (pics etc), communicated this very politely to seller and now I should to wait 3 days then they will solve it for me if not solved by seller

Hi Paolo,

If you paid with Paypal, you can file through them for a refund. Right or wrong, paypal always sides with the buyer. No buyers = no paypal.

Good luck to you!

 

[Eric O'Reilly]

Wow that blows bigtime! My ax40 has a little edge chip like that( only its on the back and nobody can see it) so I kept it cuz its such an awesome guitar otherwise, but in your case, REFUND.

 

[PeteDuBaldo]

Man, that's awful!

 

[DrKev]

Man, that is awful, so sorry to hear about this! This is why I always choose fully insured shipping with tracking (i.e. UPS or Fedex). Very expensive but it's just too risky otherwise. The money you save is the risk you take.

 

[PaoloGilberto]

on ebay as far as I know seller has to insure the shipping and include that in the total shipping cost, usually they do this
it's a different story if you buy here on forum for ex and agree all conditions with the seller

Man, that is awful, so sorry to hear about this! This is why I always choose fully insured shipping with tracking (i.e. UPS or Fedex). Very expensive but it's just too risky otherwise. The money you save is the risk you take.

 

[DrKev]

Fair enough, but it's not only about insurance and buyer protection - it's making sure the package arrives intact and not having to go through the immense disappointment of receiving damaged goods, the hassle of making damage claims and repackaging the guitar for return shipping. Loss or damage in transit is MORE LIKELY TO HAPPEN when we ship cheap. THAT's the risk we take when we pay less.

Regular postal services are crap. They lose things. They break things. With no tracking they can't tell you where a late or lost delivery is. If it get's lost between countries, they'll blame each other and sometimes the package is gone forever.

There was a story here last year of the Luke guitar from US forum member to another member in France. Guitar goes missing, USPS say it's lost, then weeks later they leave it back on the seller's doorstep without telling him. The guitar is stolen from the doorstep the same afternoon so he never even knew it was returned or stolen until a local guitar store recognises it and calls to ask about a suspicious guy trying to sell a guitar that looks just like his. In the mean time, the seller has bought a shipped a second guitar to honour his agreement with the guy in France, who receives it with non-working switch, which of course being in a different country was not under warranty. It all got sorted out in the end, very luckily, but it was a crazy story!

Too many people have had this happen in the past and many people refuse to ship by USPS no matter who pays for it. That story, and countless just like yours, are the reasons why.

The extra $200 on shipping may have seemed like a lot of money when you were doing the deal, or buying from a European supplier instead, but those options may look a little more tempting now, eh?

Such a shame and I do feel for you. I hope you get it all sorted out soon and we get to see a NGD thread from you with a smile!