When I "bought" my JPX from guitar center (I say bought, but I really mean rescued) it didn't have the COA. It was also missing the case and trem bar. I called up CS and they sent me a COA for it, yay!
All BFR's will ship with either a certificate or a card that instructs you to call us. If you did not get either please call us toll free at 866 823 2255 and we will get you taken care of.