Kudos to AJ & tech in Customer Service

[laneline]

So I had a little problem with a stuck truss rod wheel, called AJ and sent it off to CA. The bass arrives at 10 am on a Monday and I figure maybe I'll hear from them in a week. Wrong, AJ calls me at 4pm Eastern that day and not only confirms the the issue but says it repaired ( new wheel) prettied up and will ship out the next day. Man, thanks to all at MM for just over the top service support, just unbelievable. Hey plus I think this would be a good time to bring out the twins for a photo op too. Thanks EB/MM

 

[cellkirk74]

dang!

 

[DrGonzo5150]

Great to hear

 

[njhammer]

This could be a post by me. I had an identical experience. The MM CS team is fantastic (nice pair, BTW)!!

 

[jlepre]

Great story!
If you ever decide to part with that hss let me know...I would love to try one or both of those someday...

 

[five7]

Twins!!! Nice!!!

 

[laneline]

Great story!
If you ever decide to part with that hss let me know...I would love to try one or both of those someday...

Hey John, I can't imagine ever selling but you have Dibs on it, I'm buried in
house renovations right now but yeah we'll get together with both, probably in early Sept. I'll reach out to you when I get my head above water.
I have to warn you though, these are jet fuel in GAS regards ! I went from four to two basses to get these and feel like I have more basses not less.

 

[jlepre]

Thanks Lane,

If nothing else I would like to try the hss to get an idea what the Reflex will be like.

 

[boombox]

Awesome! EBMM service rocks equally as hard as there basses! .... and so do your 25ths!

 

[laneline]

Hey Brandt, hope you're digging Atlanta, nice group of MM's you have going!

 

[Addison]

...

Very cool story indeed... and dang, those things are perty.