My Majesty guitar arrived on June 7th and I absolutely love it. Since the Majesty has much more complex technology than your average guitar I was concerned that something might go wrong with the internal electronics and it appears that as of July 2nd something catastrophic happened. Basically the guitar is "dead", meaning, no sound comes out when I want it to. I'm hopeful this is something really easy and "dumb" on my part so I look forward to chatting with Ernie Ball support. Here is what appears to be happening...
There is a feature that allows the guitar to be switched between mono and stereo modes. You toggle between these modes by holding down the Piezo volume button and waiting 7-10 seconds. When you do this, the guitar "mutes" so no sound comes out while she's making the transition between stereo/mono modes. Once the transition completes, the sound should come back on. That is how I understand this feature is supposed to work. I never had occasion to switch between modes so I have not tested this feature first hand.
In any case, my guitar behaves the exact opposite way. The guitar behaves as though she thinks "mute mode" is normal audio mode and that the the normal audio mode is now the temporary "transition" state. When I press and hold the Piezo button I do hear the guitar (when she's supposed to be muted) and when I release the button the volume goes dead again (when she's supposed to be heard again). So long as I hold the button down she sounds fine, as soon as I release the button she goes mute.
Once I talk with the Ernie Ball support folks and discover the root cause I'll update this thread so that if anyone else runs into these symptoms this post will help you troubleshoot and better understand what's going on.
Thank you everyone who has responded to my post with helpful suggestions. I found the troubleshooting advice from the group most helpful. If not for you all I would not have thought to test the stereo/mono switching. Others who have similar issues (hopefully I'm the only one) may want to perform these steps:
1. Plug in a different guitar and confirm that your gear is set up properly and functioning.
1. Change Your Batteries: Be sure that you have fresh batteries and confirm or rule out "power" as the problem.
2. Try switching between stereo/mono: Perform the steps I described above and see if this makes a difference.
I'm hopeful that there is some kind of master "reset" routine I can do myself rather than have to ship her back to the factory for fixing. Either way will update the forum once I learn what's going on and have a solution.
There is a feature that allows the guitar to be switched between mono and stereo modes. You toggle between these modes by holding down the Piezo volume button and waiting 7-10 seconds. When you do this, the guitar "mutes" so no sound comes out while she's making the transition between stereo/mono modes. Once the transition completes, the sound should come back on. That is how I understand this feature is supposed to work. I never had occasion to switch between modes so I have not tested this feature first hand.
In any case, my guitar behaves the exact opposite way. The guitar behaves as though she thinks "mute mode" is normal audio mode and that the the normal audio mode is now the temporary "transition" state. When I press and hold the Piezo button I do hear the guitar (when she's supposed to be muted) and when I release the button the volume goes dead again (when she's supposed to be heard again). So long as I hold the button down she sounds fine, as soon as I release the button she goes mute.
Once I talk with the Ernie Ball support folks and discover the root cause I'll update this thread so that if anyone else runs into these symptoms this post will help you troubleshoot and better understand what's going on.
Thank you everyone who has responded to my post with helpful suggestions. I found the troubleshooting advice from the group most helpful. If not for you all I would not have thought to test the stereo/mono switching. Others who have similar issues (hopefully I'm the only one) may want to perform these steps:
1. Plug in a different guitar and confirm that your gear is set up properly and functioning.
1. Change Your Batteries: Be sure that you have fresh batteries and confirm or rule out "power" as the problem.
2. Try switching between stereo/mono: Perform the steps I described above and see if this makes a difference.
I'm hopeful that there is some kind of master "reset" routine I can do myself rather than have to ship her back to the factory for fixing. Either way will update the forum once I learn what's going on and have a solution.
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) but I can offer some insight to Customer Service. They're pretty awesome, if you're the first owner and it's within it's first year of purchase you don't have to worry about shipping costs if they can't help you over the phone. 
