Help! New sterling, setup question

[bullshark]

Hi, just got this new Sterling 5. I now wanted to set it up to my liking, but two things are bothering me:

I can't lower the G string like I'd like, the saddle bottom out on the bridge and the string is still pretty high off the fingerboard.

I'm afraid to tighten the truss rod nut. It's so tight that the allen wrench I inserted into the hole as lever is bending. I can loosen it, and then tighten it until it get back to where it was when I got the bass, but tightening more than that would require a lot of force.

Did I get a dud?

 

[bovinehost]

Contact the dealer/retailer. Asking about setup questions around here is going to get you 4000 different opinions, and 3999 will not work.

So first thing - contact your dealer. If that doesn't work out, PM me and I'll give you the number for customer service.

Thanks.

Jack