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Gordon of Eden

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Joined
Aug 20, 2008
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40
Location
Portland Oregon
Sorry I meant BONGOS not Bogos.
I hate to be a GC basher as they have done well for me in certain areas but their fair-lame bass dept. and sevice (or lack there of as of late) are really beginning to stand out. I am entering the bongo market and also wanting to get an SR5 HH or HS. The 2 GC's in my area have been void of bongos for untold months. The did however have 2 SR5's in the configurations I want to try.

I walk in and was immediately NOT! greeted by the greeter (I've noticed this the last 3 times Ive gone in). I went over to the bass dept. spotted the instruments of choice and tried to flag down a sales associate as the basses were hanging as high as possible in the back most corner. Alas no sales associates in the area.

I am in retail myself (manager of a very nice jewelry store in portland) and if a customer waited more than 2 minutes before they were greeted by an employee there would be hell to pay.

I'm already in the store for 10 minutes and there are probably 5 other customers throughout. So I look around the store starting to my left as I'm facing front and moving clockwise. 1 guy standing at the counter in the drum room with his head down. 2 guys standing in the hallway leading to the back talking. 1 guy actually helping a customer at the accessory counter. Facing fron I notice the girl at the greeting counter not so much looking at me as through me as though I was an apparition. At the guitar counter 1 dude on the phone since Ive been there and another dude stacking and moving boxes and gear as though his very life depended on it. More to the right 1 employee alking through the amp stacks doing apparently nothing but looking busy.
15 minutes in 2 more important manager types standing 5 feet away from me yacking away about gear (but apparently not interested in trying to sell any).
1 very hot female employee walked past me twice on her way from and to the pro audio dept. She only aknowleged me with a scowl as though I was only there to check out her hotness. (She was more interesting than any of the instruments I'll say). I think there was at least 1 more guy in pro audio who seemed to be talking to a customer.

Thats alot of employees on a Tuesday AM and for as few customers as there were I should have been trying to escape with my life!!!

I walked over the greeter and asked her to put out a call to anyone who was not busy to meet me in the bass dept. as I want to try 2 instruments. She said "Go talk to someone at the guitar desk".

Long story short. I tried the 2 basses, liked them both althought the strings were so dead i couln't get a proper feel for the sound. I asked if any bongos were expected in the near future and after a few minutes thought was told there would be no more, "nobody likes those".

Also when I asked him to hook me up to a little mark through a 2 10 cab with tweeter as that would be the closest to my actual rig. he mumbled a little about something not being hooke up and plugged me into a tube head through a more vintage style cab, 1 15 no tweeter.
I switched it myself after he walked away. he never returned.
Had I wanted to purchase one of those he would have lost the sale as I would have gone to the other side of the store to find someone who really did not know I was there and give them the commission.

Sorry for the endless rant but GC used to be a Mecca for musicman basses and as it is they don't seem to be freshening their stock at all let alone even attempting to sell anything.
Very dissapointing.
Thanks to all for listening.
 
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the unrepentant

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Nov 15, 2007
Messages
1,191
Location
Bangor, UK
umm.... just to point out, GC have stopped stocking bongos full stop, dont ask me why, but you wont be seeing any of them at all... 'nobody likes them' apparently.... Don't get Jack and BP started!
 
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Aussie Mark

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Nov 9, 2003
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Sydney, Australia
It was announced a while back that GC no longer carry the Bongo line (a decision by GC, not EBMM), so this is something you should biatch to GC about, not EBMM.
 

Gordon of Eden

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Aug 20, 2008
Messages
40
Location
Portland Oregon
It was announced a while back that GC no longer carry the Bongo line (a decision by GC, not EBMM), so this is something you should biatch to GC about, not EBMM.

I definitely biatched to GC. I'm not harrassing EBMM just throwing my rant out there.
I am in the market for a Bongo and would love an opportunity to at least try one somewhere.
 

koogie2k

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Dec 28, 2002
Messages
5,859
Location
Moyock, NC
No bongos at GC anymore. Not my call...but...it is what it is...a business.

If you search the forums...you will see GC gets bashed quite a bit. Things happen no matter what business you are in.

You state you are in a customer related business...but...100% everyone that walks in was 100% happy? Before you answer...I know what it is...no. Not everyone is going to be happy. It happens.

One of the things that I will add is this. Marty, the owner of GC, posts here from time to time and is a friend to several people here including Big Poppa. Imagine the responsibility he carries for GC and all the other affiliates he is in charge of. I have met the man personally and he is a cool guy. You cannot judge one bad day and blame the whole place. Sorry you had a bad experience.

Next time...send GC a polite e-mail or phone call. Ranting here will do nothing for you and to be honest...it has been beaten to death.

In all honesty, I hope you find that bongo as they are a magnificent bass. I have two and love them! :cool:
 

Gordon of Eden

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Aug 20, 2008
Messages
40
Location
Portland Oregon
No bongos at GC anymore. Not my call...but...it is what it is...a business.

If you search the forums...you will see GC gets bashed quite a bit. Things happen no matter what business you are in.

You state you are in a customer related business...but...100% everyone that walks in was 100% happy? Before you answer...I know what it is...no. Not everyone is going to be happy. It happens.

One of the things that I will add is this. Marty, the owner of GC, posts here from time to time and is a friend to several people here including Big Poppa. Imagine the responsibility he carries for GC and all the other affiliates he is in charge of. I have met the man personally and he is a cool guy. You cannot judge one bad day and blame the whole place. Sorry you had a bad experience.

Next time...send GC a polite e-mail or phone call. Ranting here will do nothing for you and to be honest...it has been beaten to death.

In all honesty, I hope you find that bongo as they are a magnificent bass. I have two and love them! :cool:

I guess the real point of my OP is not actually the lack of bongos but the obvious drop in sevice at the 2 GC locations in my area, 1 seems to be a little worse than the other.
Keep in mind I have always been a defender of GC and spend a fair amount of my $ there every year.

You are correct that 100% of my customers are not 100% happy but in these difficult times we have stepped up our commitment to the customer while not adding unwanted pressure to the sales environment and where others are failing we are continuing to progress.

I post my rant here because I know the GC people check these threads and If I complain directly to them it runs the risk of not getting seen.
Again I state I am a fan and longtime customer of theirs and want them to stay around but this deteriorating service issue was not a bad day, it seems to be worsening with time.

On my own small level I can understand the pressure that Marty and his staff endure and I do wish them the best.
I only rant because I care.
 

CFA

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Dec 13, 2008
Messages
231
Location
Highlands, Newfoundland
Well, I'm gonna throw in my $.02...

Other then the greeting girl, and the scowling hot girl, did you actually approach anyone? I understand that really someone should have approached you with a smile and said "Can I help you with anything?", but your not always going to be lucky enough to get those people working, especially in the AM. And I'm in no way trying to say your bad experience was your fault, so please don't get offended.

My music store experience is limited at best. The nearest place is an hour away, over priced, and ball-less. I'm not even sure they sell the strings. And I've been in there when I was the ONLY non-employed person in there with 3 people working, and never got acknowledged.

And once again, I'm not trying to offend or blame you, and I'm sorry if I did offend, or come across as blaming.

Anyways, I assume the GC no Bongo thing is they don't stock them anymore? Not that they won't order them in at all.. is that correct? That sort of makes sense to me (Sadly) since it seems (Once again, sadly) that the Bongo gets a whole lot of love.

And just to give a little bright side, I'm assuming your local GCs are within an hours drive (Sorry if my assumption is wrong). To get to my "local" EBMM dealer I have to drive 10 hours, and then last time I was there they only had 1 SR4 and 1 SR5:D
 

Gordon of Eden

Active member
Joined
Aug 20, 2008
Messages
40
Location
Portland Oregon
I did actually approach 2 people at first and was told they would be right with me.
They were not.
I thought it might be interesting to observe the situation after that.
If this were the first time I've experienced this I would not even give it a 2nd thought.
Fortunately both GC's are within 25 minutes of me.
 

Big Poppa

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Feb 9, 2005
Messages
18,598
Location
Coachella & SLO, California
I think that this gentleman has a very valid point to make and it helps that he articulates it somewhere and this is as good a place as any. He did not say "GC Sucks" or the any of the drivvel that gets me going.

Im forwarding this threqad to Phil and Ed and give them an opportunity to fix the problem If everyone keeps quiet then I suffer and so does GC. They care about the customer and will make it right.

As for the Bongo comment , I hear it alot from GC salespeople both first and second hand. I think it is unacceptable.

Lets see what happens......
 
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bovinehost

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Jan 16, 2003
Messages
18,200
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Dall-Ass, TX
I try to stay out of these things, but I know Ed and I know Marty and anyone else that knows them realizes they DO care about the customer's experience on the sales floor. But it does seem like something is not being translated properly where the rubber meets the road.
 

adouglas

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Aug 12, 2005
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Location
On the tail end of the bell curve in Connecticut
IMHO:

Moving an "odd" product requires buy-in from the sales staff.

People coming into the store will gravitate to the safe choices...what they know. What they've seen their heroes play. What they've seen in ads. What they've seen/read about on the net.

The Bongo may well be one of the best basses ever made (obviously I think so), but if the guy on the floor doesn't appreciate its virtues he won't offer it up as better than (or even as good as) the J bass or Warwank that the customer is looking at.

A good salesperson will do what it takes to make a sale. He/she doesn't (or shouldn't) care which bass gets sold.

(My first real job was retail sales...and I was not a "good" salesperson. I tried to sell people the best stuff, not necessarily what they wanted. But then again, I wasn't on commission like the poor folks at GC.)
 

bovinehost

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Dall-Ass, TX
I sold stereo gear in the 70s. I sold them what they wanted if they knew what they wanted. If not, I sold them either what I thought they wanted or what made me the most money.

S'true.
 

Sweat

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Dec 31, 2006
Messages
7,356
Location
Texas Finally!
Well the guy was making a point about poor customer service, not everyone knows that GC dropped the Bongo, bad choice but they did it, his point was bad CS and it is valid, unless I go to the North Dallas store and deal with the platinum room manager, the CS has really been bad lately, not sure what is up but the atmosphehre is different nowdays and the no price haggling is a killer, too many places to buy gear alot cheaper, not just talking about MM stuff. my 2 cents.
 

oddjob

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May 12, 2004
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Location
Monroe, Ohio
GC by my place actually has a saleman that loves Bongos was was upset they dropped them (we had a long conversation about it) - salesmen buying in helps but is still no excuse for poor cs.
 

Russel

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Joined
Jun 6, 2008
Messages
452
Location
MS
It's different everywhere. I share some of the experience.


Corprus Christi GC service? horrifying. I was purposefully avoided. Similar to yours, OP
Beaumont Texas GC service? AMAZING. They even held onto the watch I accidentally left, and gave it right back to me with a smile.
San Anton GC service? Bad. I was insulted in a roundabout way, then ignored.
Dayton Ohio GC service? Pretty good.
New Orleans? really good. Great guy, knew his stuff.

And the Kicker: Jackson, MS: Great!

Jackson, my friends, I'll tell you, is not the best of cities by any stretch of the imagination. It isn't a fun place at all, least of all when you're being shot at.

But the GC service was awesome.
 

Gordon of Eden

Active member
Joined
Aug 20, 2008
Messages
40
Location
Portland Oregon
I do appreciate everyone reading my post. I think my title was a little misleading (with poor spelling as well) as it was never meant to be an anti-GC post.
I go to GC on average of once a month and almost never leave empty handed. I have had fine experiences in the past with some of the employees there today but my las 3 visits were progressively worse, finally prompting me to speak my mind.
I certainly am not looking to get anyone fired, on the contrary.

How about a positive story from the same location?
I stopped in there right before new year to purchase a new mic. I had a pre-concieved notion of what I wanted. The guy in pro-audio (not there today) took the time to demo a number of mics in the PA room. After alot of listening and discussion I settled on a slightly more expensive mike that was far better for my type of voice than my original plan.
There was no preassure or sales pitch involved, just a person taking the time to go over all the options and help a customer make the right decision. I could not have been happier. These are the things that bring customers back.
I regret not posting that story when it happened. Sometimes we forget to tell when someone does something right!
 

Lonnystingray

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Joined
Jun 20, 2008
Messages
110
Location
Roosendaal, Netherlands
Good comments need to be earned, bad comments are handed out for free.. That's always and everywhere.
BTW, I am not familiar with GC at all, just wished shops like that where to be found in Europe as well..
 
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