OT: more praise for this company

[robobass13]

I emailed Dan McPherson yesterday about a serial #, and he promptly responded this morning, this is what customer is all about, treating everybody like there somebody. he didn't have to respond that quick, It was just a question about the age of my instrument. this and the amazing products is what sets this company apart from the rest, Thanks again Dan.

 

[tkarter]

That is the way they ALL do things at work there.

imho

tk

 

[silverburst]

So how old is the bass?

 

[silverburst]

Never mind, I just looked at your signature. Hell of a deal on an '07 bass!

 

[robobass13]

whoops, It's actually an '06. It was born on 2/24/06 and it is in new cond. the guy I won the auction from sent some pics it only has some minor fingernail scratches and that it. I will have it in my hands on wed. or thus.

 

[Psycho Ward]

I wish EBMM made cars too, gotta take the GM in for a new front end in the morning. No I don't expect it to be covered by the warranty, I don't want nothing for free, I just wish it wouldn't take three trips and I know damn well it's going to.

Dan is a great guy, he's helped me before, you're in good hands with Dan.

 

[silverburst]

Hey Chuck. If car companies were owned by guys like BP we'd be in good shape. I've worked for three, so I should know...

 

[Aussie Mark]

http://www.ernieball.com/forums/mus...ing-our-pals-customer-service.html#post391318

 

[Psycho Ward]

I believe you Rex!

(Hey, it was nice to meet you at the bash by the way!)

 

[silverburst]

Nice to meet you too, I look at your pick in awe. Also something no other company would do.

Wish I had a snappier slogan...

 

[robobass13]

http://www.ernieball.com/forums/mus...ing-our-pals-customer-service.html#post391318

Thanks mark, I understand about not calling customer service for petty things, I am an assistant manager for a Guitar center here and I have dealt with most of the folks in customer service over the last 4-5 years. the reason I had to email Dan is I was getting an SR5 off of Ebay and the serial just didn't seem right for what the configuration of the bass was, I was wanting confirmation to make sure I wasn't getting burned, this is the second time in 5 years that I have contacted CS for a personal reason, I normally only deal with the fine folks at CS regarding questions or concerns that one of my customers might have, and these great people haven't let me down yet and I don't suppose they will.

 

[Big Poppa]

robo you have a free pass....

 

[robobass13]

Thank you Sir.