• Ernie Ball
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  • Sterling by MusicMan

Alen

New member
Joined
Jan 11, 2013
Messages
4
Hello! :)
First of all, sorry for my spelling errors :(

I have a question:
On my Music Man Axis Super Sport guitar piezo pickup broke down on the third string. Unlike other piezo pickups this one had a strong and distorted output signal. Having replaced the old with the new and original piezo pickup, that third wire is quieter than the others.
Can you tell me what the problem is?


Also I am wondering if, for all Music Man dealers must wait for two years to procure the appropriate parts (in my case this was not enough, because after two years I gave up). The guitar has been in service a total of half a year, and nothing changed?
Call the dealer every week and always the answer was "shipment arrives later this week". Finally, when the shipment arrived there were no parts for EB MM Axis Super Sport.
And so on and on and on and on...

As I say, after more than two years I had no more will mess with Music Man dealer. Since I somehow managed to get the original piezo I took the guitar to a master for making guitars that is near me. Although at first he did not really want to engage in repairs, but after my persuasion he agreed. In 24 hours, replaced the piezo, examined the whole guitar if it should be to tighten some screw that's done. Having tested the piezo immediately called me and consulted with me because he noticed a problem that I outlined at the beginning of this post. When I came to pick up the guitar I got a lecture about an hour for the specifications of the guitar. What was the price - low. I paid much more just a trip to an authorized dealer who told me that nothing is procured or repaired.
Sorry but I had to write this :(

At this authorized dealer, two colleagues who have EB MM Luke and EB MM Petrucci experienced the same attitude by the dealer.

Thank you in advance! :)

Greetings,
Alen
 

Spudmurphy

Well-known member
Joined
Aug 23, 2005
Messages
12,037
Location
Cardiff, United Kingdom
Alen
Wow - it sounds from what you say, that your dealer is not doing a good job. The service I have had from my dealer in the UK has been superb, as has the service from Customer Support in the USA.

So, welcome to this fine forum and I hope that you continue to contribute - show us some pictures of your Ernie Ball guitar or get together with your friends and show pictures of Axis, Luke and Pet?

Customer Support are probably still in bed asleep at the moment due to the time difference.
I'll edit this e mail with their contact details .
Make sure that you refer them tothis forum thread.

Back in a moment.

Spud

edit
Here is the link for the Customer Service/Customer Support

http://www.music-man.com/contact-us/music-man-customer-service/
 
Last edited:

Alen

New member
Joined
Jan 11, 2013
Messages
4
Thank you! :)

In an hour I'll put pictures of my guitar :)

Pictures for the other two guitars - I need to contact colleagues because they are not from my town and I do not know whether they agree that they interfere in this matter. They also found unauthorized repairers. Maybe it's for them this matter ended.


Primarily I wrote this because I see that this authorized dealer responsible for two states and if I want serviced at an authorized service I have to go to a third country where is another authorized service.

Alen
 

Alen

New member
Joined
Jan 11, 2013
Messages
4


Pic 1. Up is old and broken piezo pickup and under is packaging bag with, I guess serial number of new piezo.











 

beej

Moderator
Joined
Aug 16, 2004
Messages
12,328
Location
Toronto, Canada
Hi Alen,

I'm sorry to hear that you've had a bad experience with your local dealer. If you have any questions, or to discuss the matter further, I would get in touch with the EBMM customer service dept directly. The links are in my signature.

Oh- and nice guitar!
 

Alen

New member
Joined
Jan 11, 2013
Messages
4
I am in contact with the EBMM customer service. :)

I really like Music Man but behavior of this dealer disappoint me.

Thank you guys! :)
 
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