Problem with Piezo on B string

[Nap.tune]

So my new bass, MusicMan Stingray 5 w/ Piezo, purchased from Guitar Center arrived today (purchased from used). However, when i turn up the Piezo, the sound of the B string diminishes significantly compared to the other strings. I read online that it may be a contact issue. Does anyone have any solutions? Thanks

 

[Kristopher]

The best thing to do is to contact customer service. They are the best in the business. Check out this page:

Ernie Ball Music Man Company Contact Information

Welcome to the forum! We'd love to see pictures of your bass if you've got some.

 

[five7]

Did you buy the bass from the GC in Denver? I was in there a month ago and played a SR5 with piezo and the B string was not working. I told them about it and they said their tech would repair it.

 

[Nap.tune]

Problem solved. Just talked to customer service rep and he told me to take a look at the output control for the piezo. It turns out that the b-string output was turned all the way down. Simple solution and got great customer service. Thanks Music-Man you guys are the best.

 

[Nap.tune]

Did you buy the bass from the GC in Denver? I was in there a month ago and played a SR5 with piezo and the B string was not working. I told them about it and they said their tech would repair it.

yep that's where i got the bass. now problem solved and it is playing great (although minor adjustments are needed here and there)