Question about AX40 truss rod

[valus]

Yesterday, I picked up a new Sterling AX40 from my local guitar center. The neck had no relief in it, so I loosened the rod a quarter turn and let it sit for about an hour. The neck didn't budge, so I loosened another quarter turn and let it sit overnight. Still no change. Any ideas on how to correct this problem?

Also, this is my first Floyd-type bridge. How do you lower the string height (once I have the neck fixed, obviously)?

 

[fbecir]

Hello and welcome aboard

This video from Ernie Ball can help you :

 

[Bluesy7777]

I have the same issue exactly. I've backed my truss rod off completely let it sit overnight and still have no relief in the neck. Today I've added a little weight on the neck to encourage a bit of movement. I believe the set up was so over tightened from the time of manufacture that it doesn't want to come back. Or maybe this neck never had any relief built into it to begin with? Have you had any luck with yours?