Replacement neck plate ?

[wolf5150]

Guys, I noticed that the neck plate on my SS has split, due I think, to the screws being over tightened when I had it refretted.

Can I get a new one ?

I'm the original owner of the guitar and can provide proof of purchase if needed

I e mailed customer support but got no reply.

Thanks

 

[whitestrat]

Wait a coupla days... CS will get back to you for sure...

 

[wolf5150]

been 3 weeks and 3 e mails, so I'd say that's a no

 

[Spudmurphy]

I think JonnyDubai had a similar problem that was sorted by CS

 

[Larry]

I don't see why they wouldn't make you another one. They would probably make you send the broken one back.

 

[wolf5150]

I'd be happy to return the old one,

This is a genuine issue, but I'm frustrated that I've had no replies to my e mails

 

[beej]

Interesting. Could just be that they've been pretty busy.

Email isn't always the best route. I'd give them a call next week when they're open. You usually get to a person pretty quickly, not like you'll be stuck on hold a long time.

 

[fbecir]

Email isn't always the best route. I'd give them a call next week when they're open. You usually get to a person pretty quickly, not like you'll be stuck on hold a long time.

Well for us poor Europeans, it's not so easy to phone. Besides, for if you don't speak very well english, it's easier to write a mail.
Wolf5150 is from South Wales, I'm not sure he knows how to speak english

 

[beej]

Well for us poor Europeans, it's not so easy to phone. Besides, for if you don't speak very well english, it's easier to write a mail.
Wolf5150 is from South Wales, I'm not sure he knows how to speak english

Hah! Funny.

Yeah, I realize it's a pain to call. But if you don't get a response from email, what else can you do. At least it's likely a short call.

 

[Aziah]

We'll get you taken care of....expect a PM from customer service shortly! We apologize for the delay, the email may have gotten stuck in the spam filter or something? We looked back through our Inbox and did not find any email regarding this issue.

 

[fbecir]

Aziah rules ...

 

[beej]

And there we go ... Aziah to the rescue!

 

[Larry]

I e-mailed AJ yesterday and had a response in under 30 minutes

Great customer service!

 

[wolf5150]

I had a PM and the plate issue is sorted...

What a forum !!!

Spud's coming to my gig tomorrow night, so i guess you're all gonna hear a report on Sunday...

Guess I better be good eh... lol

 

[Spudmurphy]

Gonna take my camera too!!

 

[wolf5150]

NO cameras.. I'm a fat B *****

The camera hates me

Of course if you wanna take pics of the gear,.... feel free