Thanks, EBMM Customer Service

[RealDeal]

The gigbag I purchased for my Sterling from a "major retailer" was defective, coming apart slightly at the seam. No one's fault, stuff happens.
"Major retailer" said past 30 days, Manufacturers responsibility.

I called CS, spoke with AJ- He told me to send it in- I did, and received a replacement straight away.

Great to see that a Company stands behind its products and takes care of business so efficiently- Should be a model for many others in any industry.
So I'm certain that it's been posted before, but big props for the great job they do.

Thanks, AJ, I appreciate it.

'Deal

 

[bovinehost]

It has been posted before, the way EBMM responds to customers, but it's one of those things that can stand to see the light of day every now and then.



Jack

 

[phatduckk]

AJ is petty rad assuming its the same AJ i hung out with at NAMM... even if its not im sure he's rad