Thanks to Dan / EBMM Customer Service

[brett8388]

I can't believe this, but Dan from Customer Service just called yesterday to tell me my guitar was done. Nothing really special there, right? Well, the guitar in question needed a refret and EBMM turned it around in about a week!!!

When I sent it off, I expected to be without it for 3-4 months because I'm more used to other company's customer service departments and lag times.

My hat's off to Dan and the group out there. My guitar should be back in Houston next Wednesday.

Thanks again and major props to the group you've got working for you BP.

 

[fsmith]

Wow, they must be slacking out there this time of year. I had a refret that was turned around in 3 days...

You know I'm just kidding!!! Jon and everyone out there are the greatest. I've never experienced customer service of this caliber anywhere.

I'm not kidding about the 3 day turn around though...

fred

 

[leftyguitarblue]

Dan took care of me recently too. he went above and beyond to make things better for me when I didn't even ask him too.

My hat off to him and the entire customer service dept.

 

[DJ.]

They have been great every time I have contacted them also. They work very hard to please.

Now if they would just finish my new ASS early that would be the icing on the cake.

 

[koogie2k]

Great turn around time. Love my CS peeps.

 

[fogman]

amazing!

 

[MusicManJP6]

Just another reason why 'balls are best'! I have yet to have the need to deal with CS but I have no fear if/when the time comes that they will aim to please!

 

[Sweat]

Dan, Jon and everyone at EBMM customer service are the best, always quick to respond and take care of me.

Dan takes real good care of everything for me.

 

[Jim Warnstedt]

I've said it before and I'll say it again........Dan is the man! Good work guys (and gals)!

 

[whatthefetch]

My EVH is going to be needing a some TLC (refret) in the near future. Could I ask what the cost is to have it done or at least a ball park figure?

 

[mbgreene]

My EVH is going to be needing a some TLC (refret) in the near future. Could I ask what the cost is to have it done or at least a ball park figure?

Best to call or e-mail CS directly and let them know the scope of the work you need. That way you can get a better quote. I know many of the folks here have mentioned their bench rates are very reasonable. Plus, to send it to Jon is to send to the best.

 

[Craiguitar]

One of my Luke's will soon need a refret. But I am in the UK. Does anyone know who does EBMM refrets in the UK??

 

[Tim O'Sullivan]

One of my Luke's will soon need a refret. But I am in the UK. Does anyone know who does EBMM refrets in the UK??

Try Charlie Chandler in Hampton Wick

Home - Charlie Chandler's Guitar Experience

His work is 1st class - he has refretted all kinds of guitars for me.

 

[Spudmurphy]

One of my Luke's will soon need a refret. But I am in the UK. Does anyone know who does EBMM refrets in the UK??

Don't know where you are but if you are near Cardiff give me a PM