the Yin must have Yang

[Psychicpet]

Hey guys, quick post here in regards to B-Unit's post about praising CS regarding him having to get some valid issues sorted out with his Sting Ray.

I really don't want to see people getting jumped on when they voice valid issues.

BP please step in and let me know where you stand and I'll stand corrected if need be.

B-Unit was voicing his praise for the absolute efficiency, pleasure, top-shelf-ness, of Customer Service recently because he has a new Sting Ray that seems to possibly have some issues with it.

Where B-Unit got pounced on was because he went into a bit of detail as to the issue with the SR in question. He wasn't whining or moaning, just stating what was up and why he had to send it back to SLO, and that had it been any other company, he'd probably still be on the phone with someone somewhere trying to sort the issue of who to talk to to get things done/looked at.

yes we've had our share of trolls in these parts but B-UNIT is DEFINITELY NOT ONE OF THEM!! and I guess that's why I feel led to write this. B-Unit's a great guy, none nicer.

SO, sometimes stuff ain't always perfect and isn't always pretty, but if we can't hear the odd 'issue' from time to time then it's gone beyond being a fun friendly place to being slightly fascist.

So can we all cool our jets when somebody voices a legitimate issue, is not bad mouthing or complaining, merely stating facts.

thanks.

resuming morning coffee.

 

[Steamthief]

I agree. I visit the Eden forums from time to time, and issues similar to B-Unit's are discussed a bit more open-mindedly with less judgment.

Trolls? Shoot 'em down! A member who owns multiple EBMM basses and praises the customer service to resolve the issue? Empathize, and cut some slack.

 

[Psycho Ward]

B-unit is a fine and upstanding member of the Kingdom.

BP has mentioned the “Google World” so thread titles with “problems or “issues” can cause an unfair reflection during a Google search. I think that’s all it’s about. EBMM customer is the best and as knowledgeable as many members are here CS is the proper channel for concerns.

We “Fanboys” can be a little over protective, well at least I’m guilty of it.

 

[MingusBASS]

IMO, the only mistake B-Unit made was the title of his thread.

 

[TNT]

In my opinion.

As much as you may want to have it both ways - It can't happen!!

Unfortunately, there can be NO gray area here.

The reason being is that a "line" cannot be drawn. And, every single thread would have to be subjectively scrutinized by moderators. But, then again, maybe that's why they're here.

And, if that being the case, well, then we'll all know when the line is crossed - when it's crossed.

1. For instance if the word "issue" is mentioned in the thread, then it's probably over the line.

2. Also, one person can articulate a certain "issue" without it being an "issue". Same problem, but different descriptions and words.

3. Also, succeeding posts will either diminish the initial thread "issue" or exacerbate the "issue" (thus reflecting the thread writer even after he's gone.

In my opinion, on a forum like this, "nothing" reflecting or even hinting shoddy workmanship, manufacturer neglect, defective parts, etc. . . should be allowed - period.

Even the slighest hints can be harmful (unfairly) to the comapny's reputation. It would conflict with the very principles and standards of the company's manufacturing ethics.

I would think the forum is only here to promote the "merits" of the Musicman company by it's customers.

Again, just my opinion.

 

[TheAntMan]

In my opinion.

As much as you may want to have it both ways - It can't happen!!

Unfortunately, there can be NO gray area here.

The reason being is that a "line" cannot be drawn. And, every single thread would have to be subjectively scrutinized by moderators. But, then again, maybe that's why they're here.

And, if that being the case, well, then we'll all know when the line is crossed - when it's crossed.

1. For instance if the word "issue" is mentioned in the thread, then it's probably over the line.

2. Also, one person can articulate a certain "issue" without it being an "issue". Same problem, but different descriptions and words.

3. Also, succeeding posts will either diminish the initial thread "issue" or exacerbate the "issue" (thus reflecting the thread writer even after he's gone.

In my opinion, on a forum like this, "nothing" reflecting or even hinting shoddy workmanship, manufacturer neglect, defective parts, etc. . . should be allowed - period.

Even the slighest hints can be harmful (unfairly) to the comapny's reputation. It would conflict with the very principles and standards of the company's manufacturing ethics.

I would think the forum is only here to promote the "merits" of the Musicman company by it's customers.

Again, just my opinion.

Whoa!

It seems strange that only a limited amount of viewpoints are to be allowed when I thought the purpose of this or any forum was to share and seek information. That I would think includes when there are "issues". We do not live in a perfect world and I for one have gained much insight from this forum from past issues that have helped me avoid problems and fix problems.

If there is a problem with an instrument then the fact and truth is there is a problem. I would think seeking help at the forum would be one of the many tools available to a customer who is having issues. If the forum is only an advertising tool then there is no need to allow posts, just have marketing do all the posting.

I use forums all the time in my job to find solutions to problems and issues that others have posted, and answers were given. This helps the customer and lets the customer know that they are not alone.

I would really like to hear the official line on this from SLO.

 

[RobertB]

If there is a problem with an instrument then the fact and truth is there is a problem. I would think seeking help at the forum would be one of the many tools available to a customer who is having issues. If the forum is only an advertising tool then there is no need to allow posts, just have marketing do all the posting.

I couldn't agree more.

TNT, no offense, but your post above comes off as a touch "totalitarian".

 

[oli@bass]

I would think the forum is only here to promote the "merits" of the Musicman company by it's customers.

To me, that sounds dangerously close to worshiping...

I use forums all the time in my job to find solutions to problems and issues that others have posted, and answers were given. This helps the customer and lets the customer know that they are not alone..

So do I. (Though we have to be fair, the title of the thread would not have been helpful then either -- a subject of "I have an item with issues" is rarely helpful, while "NullPointerException at line 8", "iTunes crashed when adding song" or "rattling from VANOS in S50 engine" are useful.)

(BTW; now you can guess what other forums I visit form time to time)

 

[Big Poppa]

Actually I almost give up. I dont mind talking and admitting to problems but How many ways can I try to explain that the customer has a dealer who made a profit and some of that profit is to provide
after sale care. Then I have a very strong commitment to making things right in the form of a highly trained and responsive customer service staff.

That being said the worst thing you can do is to go to a forum with a request for a fix and expect to get it right. We will eventually get it and it will be worse than when problem started.

Antman we dont censor but we can react. That is a big difference. I am going to participate here a lot less as it has just turned into a constant barrage of CS and entitlement.

I was trying to provide a place to be a little different but I am too old for the bashing that Ive been taking by simply asking that someone please let us fix the problem before asking strangers for help that cant see the instrument and may not be qualified to give the right solution.

Im even getting frowny faces from Pete...Pete you are a dealer and a regular. Haven't I explained this 50 different ways?

ALso the armchair modding is out of control...well intentioned but out of control That was the only issue with B unit and I dont think it was that bad certainly not enough to reopen a closed thread that was closed very nicely by Gavin.

 

[TNT]

Guys,

Since is still a friendly discussion, may I please say this.

Stop and think about it, if you owned this company (with your family heritage, sweat, labor etc.) you also would be very adamant about how your product is reflected here (i.e., to the world.)

Although I agree with BP on most of what he said, however, I don't agree with him on one point, because I think he's too lenient.

This is the point: For example, suppose a guy comes on and posts a pic of his MM guitar all "jacked" up. Then in his thread he says, "I received this guitar a month ago and sent this guitar back to CS, and it came back perfect today (& then also includes the new picture of the repaired guitar.)

He did the right thing by not posting his problem when he got the guitar and followed the right course for repair (one may say, "job well done".)

However, that picture should NOT be allowed, nor should mention of the repairs performed be allowed, whether he contacted the dealer or not!

It doesn't positively reflect the company in the manner it should.

Again, just my opinion, so don't get mad at me!

 

[Big Poppa]

Let me ask one final question....

Can we as owners of the board choose what it is like?

OK final final question

Are the two favors I ask in my sig really too much?

 

[jasper383]

Let me ask one final question....

Can we as owners of the board choose what it is like?

OK final final question

Are the two favors I ask in my sig really too much?

Can you make the two favors bigger, or put them in a spot on the board where they are unmistakable? Like up top somewhere? And in 64 helvetica?

I, personally, don't generally read what is in someone's signature under their posts. Some of these threads might come from newer members, who haven't had the chance/chosen not to read the sig material.

 

[silverburst]

The 800 line really works nicely. I called yesterday and A.J. answered right away and was as nice as ever and very helpful. And A.J., no I did not buy it. Yet.

Maybe there should be some sort of "I agree" statement (with the 800 number included) that says that one agrees with BP's rules when you sign up for the forum. Obviously the stickies do not work.

 

[Big Poppa]

Im going to close this as it is beat.