This one's for you Big Poppa

[littleman684]

"wow Little man Im closing this it is heading a wrong way.
If you do in fact have problems with the guitar please return it to either Guitar Center or Us. You are hitting two many nerves now you are saying that you will respect my sig line # 2 but what you go on to insinuate is worse. Please let us fix it or go get your money back and come back without the aggression"

(BIG POPPA QUOTE)

The ONLY reason I pointed out the issue of quality is for the benefit of the JP model and the company. The company states that their instruments are of the highest quality, etc etc... don't you want that to be absolutely true?

I want to believe that's true, but the way you're handling me makes me feel like somehow I'm the one who screwed up, and that does make me aggressive.

Your professional response to me should have been:

"Well, little man, that's surprising to hear, we believe in the up-most quality and be sure that we'll look into it. Thank you for your concern. Customer service will get in contact with you to further investigate the flaws. We'll go from there. As for now, please refrain from further commentary on the subject. Thanks."

You insinuated I was dissatisfied when in reality, it was no big deal to me, if anything I was more curious as to how those minor flaws could occur with such a high-end product when they don't even occur with low end products. I thought you might be curious too. Guess not.

I just wanted to make sure you guy's know what's up by casually talking about the subject--i was not aggressive. I don't want you to fix anything, it's not worth fixing but there shouldn't have been nothing to fix in the first place.

For future knuckleheads like me you might want to change the wording on rule # 2:

2. Please contact customer service prior to even suggesting there could ever be a problem with our instruments....

 

[Colin]

"You insinuated I was dissatisfied when in reality, it was no big deal to me"

If it's no big deal, then why are you mentioning it?

I just wanted to make sure you guy's know what's up by casually talking about the subject

You wanted to let who know? The company or the customer? If it's a problem handle it with your dealer, if it's not a problem why go thru all of this?

 

[Sub1 Zero]

Your professional response to me should have been:

"Well, little man, that's surprising to hear, we believe in the up-most quality and be sure that we'll look into it. Thank you for your concern. Customer service will get in contact with you to further investigate the flaws. We'll go from there. As for now, please refrain from further commentary on the subject. Thanks."

You want a typical canned response

 

[littleman684]

I mention it because it boggles my mind, and it surprises me that no one else seems to be curious as to how little junk like that could get by inspections. "made in the USA" should mean something.

 

[littleman684]

oh, and i don't want a canned response, some courtesy and professionalism would be nice.

 

[Colin]

I mention it because it boggles my mind, and it surprises me that no one else seems to be curious as to how little junk like that could get by inspections. "made in the USA" should mean something.

OK, it's been explained to you several times now that you can get your problem solved. The last thread was closed, I suggest you go back to your dealer and explain this to him.

 

[littleman684]

My problem is not the flaws on the guitar. My problem is that nobody is admitting that flaws like that shouldn't arise in the first place. No one is asking: well what flaws did you find? Everybody's like "just shut up and get it fixed".

 

[threeminutesboy]

one of the thing I have learned in my life is that perfection do not exist !

BFR are the top of range from the EBMM offer using the best material to deliver a real piece of art.

from the whole production you are facing a problem this may happen and Big Poppa and all at EBMM are ready to take the guitar back and fix it !

No issue there. They are not saying that what you are facing is not true but they need to evaluate in order to take some corrective action or at least understand what is the REAL problem

This may happen on any item like a luxuary car or a luxury and expensive watch

That's all. I don't think you have to scream all over the internet that BFR are crap cause this not true it's only one out manies probably more than a thousand

So a failure rate of less than 1 for 1000 is sign of good quality don't you think so ?

0% defective product does not exist.

 

[littleman684]

So Big Poppa is Sterling Ball? The guy who signed the "certificate of authenticity?" Wow. Forget this. I'm going to return the guitar, I wouldn't want to deal with this sort of attitude in the future should the instrument fail in any serious way. Peace out everybody.

 

[littleman684]

And i did not say it's CRAP, the WHOLE time I've been saying I LOVE the guitar... and everyone gets all defensive.

 

[littleman684]

oh right, you wouldn't be able to know what i ACTUALLY said because my last thread was closed...

 

[threeminutesboy]

your choice

 

[Colin]

My problem is not the flaws on the guitar. My problem is that nobody is admitting that flaws like that shouldn't arise in the first place. No one is asking: well what flaws did you find? Everybody's like "just shut up and get it fixed".

so you want us to acknowledge that your guitar has a flaw? Even though you have said that you don't want to pursue getting this (unseen by us) flaw fixed? If that's the case then "just shut up and don't get it fixed"

 

[threeminutesboy]

And i did not say it's CRAP, the WHOLE time I've been saying I LOVE the guitar... and everyone gets all defensive.

So if you love it, keep it !

isn't that silly to return a guitar just because BP closed your thread ? he did not close it to hide or whatever. He closed it cause everything was said

BP is not the kind of person who will hide things. he is the kind of person that can even make a T-Shirt staying "That top sucks" this is the kind of humor I really like and believe me I can't imagine the Gibson of Fender CEO doing such thing ah ah ah ah

Now back to the guitar if you love it, keep it and get it fixed as simple as that

But returning it cause your thread was closed is a bit .....................childish

 

[Larry]

BP told us what to do about the trolls lets not give him fire.

I'm leaving now...

 

[ba2m]

So Big Poppa is Sterling Ball? The guy who signed the "certificate of authenticity?" Wow. Forget this. I'm going to return the guitar, I wouldn't want to deal with this sort of attitude in the future should the instrument fail in any serious way. Peace out everybody.

don't be too sensitive, if you like it just use it, if you don't then just sell/fix it, no one forced you to bought it right? so i think it is not fair if you get your money back from ernie ball company, you have to be responsible for your own decision i think.

it's all about you and your preference, u don't have to talk so much in the internet and make things complicated..

talking too much on the internet will potentially make other people think that you don't have any clear purpose

peace,
abraham

 

[TonyEVH5150]

Give BP a break. He has an awesome customer service department full of very knowledgable people. All you have to do is pick up the phone and talk to them. Posting your problem on Ernie Ball's internet forum is going to bear the same result . . . . . call Customer Service.

If your guitar is flawed, give them the chance to fix it, but do it through the proper channels. Go through your dealer, or call EB customer service. But if you're really this worked up about it, then sell it.

Where's koogie's hanky with the fish hooks . . . . . .

 

[Big Poppa]

OK LIttleman just put your self in my place for a moment and let me explain once again

Did you start your closed thread with an attitude or did you want real advice?

your first thread was insinuating that the BFR was somehow wrong, You started by refusing to call it by its name (FBR) went on to say the price was obscene, and you wanted the "real" deal on these guitars.

I answered your questions and even gave you the percentage of production of BFR's withiin hours of you posts. I asked if you felt taken advantage of. You didnt mention any quality issues until later.

I think that you may be confusing pride and passion for attitude. I have two signature lines and you disrespected both of them. You did worse than talk about specific quality issues you insinuated that there were numerous issues, then you attempted to PM me. Im trying to figure out why you waited until after your questioning the integrity of the BFR concept to mention quality. If there were soo many problems, why was it the third thing you mentioned?

WHy did you pay an "obscene" price for a guitar with so many quality issues? The regulars have a good idea of the consistancy and the response when there is a problem.

I closed your thread because I felt that you had other intentions. You are offended that I said return the guitar to either Guitar Cneter of Ernie Ball and we will fix it or take it back to Guitar Center and get a refund. What did you want to hear...that I wouldnt fix it"? I offered to fix your guitar immediately and that wasnt good enough. What are your intentions?

We make mistakes. That is why we have a customer service department that fixes any problems immediately. I wish that I could create an team that never made mistakes. I wouldnt be making guitars then. There are about 135 people who really do care about you being happy , myself included, but sometimes things get by.

I think you wanted to throw stones at me and then get a canned corporate speak response. Guess what? Aint gonna happen.

I will be happy to fix your guitar immediately, just give us a chance before insinuating conspiracy an deception.

Ii have a feeling that you may be a man from San Antonio not San DIego

 

[threeminutesboy]

I have received the non edited version of this answer, gosh BP is was a bit straight foward

but maybe true

 

[mesadualrec]

Great response BP