Question To those who have had warranty work done by MusicMan

[6s_and_7s]

I just sent back my Petrucci BFR JP7 due to finish cracks around the neck joint (please don't hijack this thread about how I should not be concerned about them) that hopefully will be covered since it is still under warranty. Customer Service guessed it will probably take a new body.

For those who have been through this, how long did it take to get the guitar back?

I am in no rush as long as it is fixed right, just curious the turn around time from those who have been through it.

Thanks .

 

[bkrumme]

Same thing with my BFR JP7, due to the relaxed standards at FedEx (I now use UPS only).

Took a few weeks...maybe a month at most.

 

[Roubster]

I would ask customer service that if I were you, as they know best what the schedule is like and what needs to be done.

 

[6s_and_7s]

Thanks!

Same thing with my BFR JP7, due to the relaxed standards at FedEx (I now use UPS only).

Took a few weeks...maybe a month at most.

 

[jmmp]

Someone I know locally had to send back a BS/RM for finish cracks. He had it back very quickly (I'd have to say less than two weeks.) It truly shocked me how fast he got it back. I could very well be off though, as I don't know a hard date on when he shipped it back. My JP is in SLO right now getting a piezo problem fixed. I hope it doesn't take long to fix that!

 

[fsmith]

It depends... I sent a BFR Luke back for a body warranty issue and it took a little longer. It was a gorgeous flame top and they didn't have any real nice flame tops in the warehouse at the time mine went back. They didn't want to use just a run of the mill flame top for a BFR so I was offered a nice quilt but decided to wait for the flame top. I think it took a month tops though... Definitely worth the wait. I also got a call from the tech at the time and asked me how I wanted it setup. String height, floating or not... So I ended up with a personal professional setup too. Don't worry they'll take good care of you.

fred

 

[6s_and_7s]

I appreciate everyone's feedback. I don't have any worries about it. You can't have MusicMan's reputation without great customer support.

I will bump this thread when I get it back and tell the rest of the story .

 

[straycat113]

Well according to everyone that had a similar issue the wait does not seem long, I totally agree with you sending it back as that is what the warranty is for and EB CS is top shelf. Looking forward to seeing the makeover lol.

 

[paranoid70]

The shipping to and from SLO was longer than the time the guitar was actually in their shop, and I live in California.