I have had the same problems with FEDEX. I would see on the tracking system they would say it is delivered... I call and make a complaint and a few days later it shows up. They are the same kind of clowns with a different colored truck.
FEDEX does allow this option my friend, you can request to have it held at the station Please don't apply the same attributes to FEDEX as you do UPS they are different in fact FEDEX moves tons of OOOPS freight every day
What gets me is UPS is UNION and these drivers and emloyees are getting paid better than some professionals and they do stuff like this you wonder ifthey have any intelligence at all They have done it to me before exact same thing and I went to the OOOPS office and wouldn't leave until I had my guitar in hand
I try my best to avoid any funding of UPS.......... personal preference
I hope you get yours in good shape soon