Here's a "Thumbs up" for customer Service

[Spudmurphy]

Phew - it all got a bit heated today didn't it?


I had reason to contact CS (Beth) just before her sojourn to Sarf America, and she confirmed with me that the best way to resolve my issue was a call to Strings n Things the distributor here in the UK. This was after I had a chat with the shop who sold my beloved guitar here in Cardiff (thanks Simon a gentleman sir. You can't believe the help he gives to young musicians in the area free of charge).
Anyway I spoke to Nick in S & T and he was also a delight to deal with, I'll say that again A DELIGHT TO DEAL WITH!! No worries no issues. We confirmed details via e mail and I sleep easily because of the service I have had from EB.

So thanks EB Customer Services USA and GB.

Chin up guys - now get back to work !!! (Quote from Teutall Senior- American Choppers)

EDIT lease do not respond to this thread quoting specific problems with your guitars - It is not the place to do it.

 

[koogie2k]

Cool man...so Spud...how ya feeling lately?

 

[jamminjim]

Absolutely!!!

EBMM CS keep up the good work, you are appreciated.

 

[Spudmurphy]

I went back to work after 11 weeks off.
Still sore - I actually have to pay for a decorator to do some work!!
ME - PAY A DECORATOR !!!!!! - I must be bad ha!

I have solictors acting on my case who I hope sue the 4r5e off the old uninsured woman who drove into me. Grrrrrrrr!

Time heals - but it takes longer as you get older.

Nice one Koogs - thanks for the heads up fella.
Spud Knieval.

 

[koogie2k]

Anytime my friend....now, back on topic...

Customer Service ROCKS!

 

[ernie1966]

Never one to pile on but...


I just had a neck replaced by EBMM with about one month's turn around (that includes build and shipping time).


Who's better than you guys!

 

[PugNinjas]

Hey Spud Knieval


When you feel up to it we need you to come back to Vegas and do another sick jump but this time try the fountains at the Bellagio

 

[kompressaur]

I've dealt with Mark Harrison at strings & Things a few times over the last few years.He is one very helpful chappie and he gigs MM guitars himself.When my two local music shops couldnt be arsed helping me out with some parts for my SUB and Axis he took care of it all and even posted me the goods before payment cleared.Top fella!

Komp

 

[mbgreene]

Glad you're back up and about S-at-A Spud. (good cover story while you're actually doing recon work in Toronto)

 

[Spudmurphy]

Yeah so everybody
Lets give Customer Services a big e-Hug!

 

[Jimmyb]

Yay!

<hijackon> and I'd also like to say a belated Happy Birthday to puppyonacid, as he mentioned it on the other not very nice thread. I couldn't say it there as I was sitting on my hands, determined not to reply. <hijackoff>

 

[Spudmurphy]

Glad you're back up and about S-at-A Spud. (good cover story while you're actually doing recon work in Toronto)

Thank you Sir!! (CIC ALOC)
- but the 8uggers in work sent me on a 8 hour drive to Sunderland when I got back to work !!

Quite funny driving back though - I was listening to an interview with Paul Rogers (Free) on my drive back home. The trouble was I was driving away from the transmitter and it was getting fainter and fainter. I couldn't pull over and I drove as slow as I could, then I thought I might get somebody up my rear end (car crash into the rear of my car - come on now guys please lets have a bit of decorum here!!) - in the end all I could hear was static.!!!

I got the Free double DVD today from the local supermarket - half the price of Amazon - classic collectors item for all you Free or Kossoff fans.

What else did I do today ?? Oh yeah I bought a "Fat 8a57ards" belt and cut off the buckle. Next I fitted my dunlop strap locks to it and made it into a strap for my Albert. Why- because when I used to take my old strap off it (the buckle) would sometimes clunk into the front of the body and I was afraid of chipping the paint! Ok so its not adjustable but I know what height I want the guitar - so it's no biggie. Cost - £6 for a leather guitar strap - ex belt !!

Isn't it nice to just have a chat on your favourite forum!!! Ahhhhhh !

 

[lumberjack]

Never one to pile on but...


I just had a neck replaced by EBMM with about one month's turn around (that includes build and shipping time).


Who's better than you guys!

For a company that is back-ordered 6 months, getting a replacement neck in a month is bloody awesome. I would say that's customer service that works

 

[ernie1966]

For a company that is back-ordered 6 months, getting a replacement neck in a month is bloody awesome. I would say that's customer service that works

Amen, brother, Amen!

 

[Warg Master]

I want my pet's neck sealed and haven't had a response from CS yet!! I'm ANGRY!!!


Oh wait... I forgot to call them... damn......

 

[Eilif]

I want my pet's neck sealed......

I think the ASPCA would not be happy if you did that.

 

[slukather]

I think the ASPCA would not be happy if you did that.

ROTFLMAO.

But l've never had to deal with Ernie Ball customer support, because l live in Australia, l'll never really have any reason to deal with Ernie Ball direct, but from what l've seen from this forum (besides idiots who don't tell the full story), the Ernie Ball staff are a wonderful lot of people, Sterling, Jon, Kevin etc etc etc, and they post here on a regular basis, even though it leaves them open for attack from people who hide behind a forum login.

Cheers guys and girls,

Scott.

 

[Jonny Dubai]

Beth is sooooo cool. She has realy helped me out over here.


Cheers Beth,

Jonny

 

[ba2m]

..several weeks ago i just talked with some friends i've met in a music store here, about how costumer service of some guitar brand work for they costumer in indonesia,
.. and i just know there is one time that ernie ball cs ship the "guitar BODY" for one of their costumer in indonesia..

maybe it's a common thing in other country.. but you will surprise if you know how much u have to pay for tax and customs when u ship something to indonesia... YES it is very expensive.

well, .. if that information is true.. i give two thumb's up for ebmm cs..

 

[Spudmurphy]

..several weeks ago i just talked with some friends i've met in a music store here, about how costumer service of some guitar brand work for they costumer in indonesia,
.. and i just know there is one time that ernie ball cs ship the "guitar BODY" for one of their costumer in indonesia..

maybe it's a common thing in other country.. but you will surprise if you know how much u have to pay for tax and customs when u ship something to indonesia... YES it is very expensive.

well, .. if that information is true.. i give two thumb's up for ebmm cs..

Nice one ba2m as long as it's two thumbs and not two fingers then that is ok.

Beth what costume services are you contemplating this coming week ?

Spud is taken into a corner and given a lecture on "values" and he comes back to the table severely reprimanded