OT: UPS are EVIL!!!

[RitchieDarling]

ARGH! Just got a new bass via UPS.

I pull it out of the box and sure enough, they managed to bash in one corner of the case!

ARGH!

Ritchie

 

[azzy_wazzy]

Oh Ritchie!!! You and Arin haven't had much luck with UPS lately have you? Can you claim for the cost of the case from UPS? Get a new one?

 

[maddog]

looking at the bright side, at least they didn't bash in a corner of the bass.

living up to my blood type,

 

[francric]

That sucks..............will you be able to do something about that?

 

[MingusBASS]

Did you post this on the Rick forum?

 

[RitchieDarling]

Kikazz!

Just got off the phone with the guy I bought it from. He's got another case he is shipping out to me this afternoon.

Ritchie

 

[RitchieDarling]

Did you post this on the Rick forum?

Nah, it wasn't a Ricky.

Ritchie

 

[RitchieDarling]

looking at the bright side, at least they didn't bash in a corner of the bass.

True. Very true. I would have been in tears.

By the way MD, are you going to NAMM?

R

 

[ibanez2005]

Ritchie, ive seen a story the same as this on the Ibby forum, but the JS in question was totally destroyed.
I was amazed at how this could happen.
Index of /images/used_index/js1200_fedex

 

[RitchieDarling]

Day-um!

Ritchie, ive seen a story the same as this on the Ibby forum, but the JS in question was totally destroyed.
I was amazed at how this could happen.
Index of /images/used_index/js1200_fedex

Holy flaming cowpies! Mine was just a bit of broken plastic and a dented aluminum bit!

I feel for that guy!

Ritchie

 

[ibanez2005]

Broken neck, body, strings, headstock. I'd sue the ass off them if anything of mine was damged like that.

Makes you wonder what kind of people work in these places, and why they would do anything like that?

 

[todd4ta]

Broken neck, body, strings, headstock. I'd sue the ass off them if anything of mine was damged like that.

Makes you wonder what kind of people work in these places, and why they would do anything like that?

It's not the people (at least not 99% of the time) that cause the damage. Large boxes are much more likely to get caught in the sort systems (belts, chutes, slides, etc.). If a long box gets wedged on a slide or belt, then a large amout of boxes behind it can build up a lot of force - either bending, crushing or breaking the box - or sometimes causing a box to fall over the edge of the belt. Most of the damage is caused by the sort systems - not the people.

The people are responsible for losing things, stealing things, not reading labels correctly and being rude on the phone

 

[Disquieter]

i had a client once who shipped a Koa Taylor guitar, total custom job, crazy crazy expensive..

he had it shipped to my shop because he wanted it set up before he even touched it.

the USPS guy didn't even try and get the signature, he dropped it in the front of the shop when i wasn't out there and bolted, i went out and saw this monstrosity, that had literally been RUN OVER BY AN AIRPLANE, seriously, like semi crushed, semi cut in half.....

they had lost the part that had been crushed, but they had taped a piece of cardboard over the hole.


and believe it or not, they argued with the guy and me about filing the claim, saying that first i must have done something, and second that it wasn't packaged properly...


yeah, ultra weak.

 

[maddog]

True. Very true. I would have been in tears.

By the way MD, are you going to NAMM?

R

nah. hanging here. Trying to get school apps in which is why I've been a bit quiet. Have fun, dammit!

 

[Colin]

Broken neck, body, strings, headstock. I'd sue the ass off them if anything of mine was damged like that.

isn't that what insurance is for? The cost of attempting to sue a large company would be far more expensive than the cost of replacing or fixing the guitar.

 

[silverburst]

I've had at least 5 guitars broken by UPS and FedEx. In every case they weren't packed worth beans.

 

[Chris C]

I've concluded that a lot of it is just luck. I've gotten a guitar literally shipped in only its hard case (no boxing around the case) with a band of packing tape around it to keep it closed and a label taped to the plastic shell--it survived without a scratch.

I used to work in the shipping/receiving department of a local music store. We would get damaged guitars in quite often. And in many cases, it was obvious stupidity/neglect on the part of the carrier. I once got a strat that had been impaled. It had a half inch hole through it. Something had gone through the side of the box, through the body of the guitar and out the other side. Caused by poor packaging? No way. It takes some force to go through an inch and a half of solid ash.

We had stuff damaged so much that I started packing electric guitars in Cello boxes. It was the largest box UPS would accept. I'd line the box with 1 inch thick fiberboard "armor," pad the hell out of the it, with the guitar in a hard case, in the center of the padding. There would be 8 to 12 inches of firm padding in all directions. Paid a mint to ship them this way. And you know... we still had to file a couple of claims for damage. There is no way the guitars could have been packed any better. The crate was at the size limit for UPS--still... damage. You can't blame that on crapping packing.