Need Forumites Help>>new Policy

[EBMM7181]

I placed a StingRay order with Dubaldo on January 18th, 07. I've never called, PM'd, or asked anyone at EBMM about my bass. Pete knows my phone number, email, and AIM, He'll let me know when it's ready. See how easy that is people? Don't bug the boss ...... =)

I'm like my buddy Ritchie, we use the '' Easy Payment '' plan. Dealer gives us the price, we pay them the money, they send us the bass when it's ready........... EASY

 

[asianjeff]

i think this thread should go on the hall of stickies for a good reminder for all here and those to come...

 

[AnthonyD]

Sorry that you even have to remind some of us BP...

The instruments are purchased from dealers - you want to know where it is, ask the Dealer.

Not hard to understand, really...

 

[cdb]

Hey Kids

In our never ending quest of providing endless customer service for customers that are rabid in their support........... we have hit the wall.

Our team is getting killed both domestically and internationally with emails and pm's and phone calls regarding status of an instrument. Many of you valued customers contact us 5-10 times during the manufacturing process wanting updates and personal communication....... After that 5-10 blast you are wanting email confirmation of exact shipping information.We just dont have the staff to handle all of it especially the ones where two weeks after the order placed there is a email wanting to know status...

WE will answer any questions about an instrument after it is in the pipeline for 4 months but not before. We also cannot supply email confirmation of shipping on an individual basis. You may contact the dealer as that is part of his or her job.

I hope you guys understand....there just isnt enough hours in the day to provide the level of information being requested

Hey! I ordered a 5 string set of EB Slinkys from an online bass retailer, just 3 days ago and I haven't gotten them yet. When will I get them?

 

[adouglas]

Hey! I ordered a 5 string set of EB Slinkys from an online bass retailer, just 3 days ago and I haven't gotten them yet. When will I get them?

Consider yourself virtually dope-slapped!

 

[cdb]

Consider yourself virtually dope-slapped!

Nyuk, nyuk, nyuk!!

 

[bovinehost]

According to everything I'm reading here, the bassists aren't the major offenders?

(I find that hard to believe but it could be true. And monkeys might fly outta my butt.)

Easiest fix - whoever answers the phone says, "Contact your dealer." And the dealers know better than to call every day/week about such things.

(Or I always did.)

Jack

 

[adouglas]

Hey, Jack.

What's with your avatar? I, mean, that's like, totally not you.

That guy has eyebrows.



(PS: SmallEQ Bongo killed at practice last night. Blood everywhere. Villagers were running from their homes screaming. Glorious.)

 

[MingusBASS]

Trogdor!!!!!!

 

[Big Poppa]

hey this wasnt to throw stones it was just a little plea for restraint and understanding.....

 

[adouglas]

restraint and understanding.....

What are these strange words which you are uttering? What language? We do not recognize them.....

 

[Aussie Mark]

Part of this problem is that Kevin and Beth are such great people (and wonderful ambassadors for the company) and always willing to provide info promptly. I'll put my hand up as someone who readily shoots Kevin or Beth an email about order progress because I'll know they'll reply, so I'm one of the guilty people.

That said, I think the easy part will be requesting forumites to comply. The hard slog will be educating some/many dealers how to check order status on behalf of their customers. I imagine that the dealers who hang at the forum are hip to all that, but a number of other dealers don't seem to realise that they can obtain this info from EB (or their country distributor if they're not in the US).

 

[AnthonyD]

Part of this problem is that Kevin and Beth are such great people (and wonderful ambassadors for the company) and always willing to provide info promptly...

Great point - and illustrates the need for this "enablement" to cease from within. MM Folks need to direct folks back to their dealers. This would ensure the calls were minimized to, at most, one per instrument until people got the message.

 

[bovinehost]

hey this wasnt to throw stones it was just a little plea for restraint and understanding.....

I'm sure everyone gets that, and, if they don't, I'll be glad to BAN THEM FOREVER, mwahahahaha.

Okay, that was the Evil Lord Bongo speaking. Sorry.

 

[Colin]

BP, pm sent....

 

[roburado]

Hey Kids

In our never ending quest of providing endless customer service for customers that are rabid in their support........... we have hit the wall.

Our team is getting killed both domestically and internationally with emails and pm's and phone calls regarding status of an instrument. Many of you valued customers contact us 5-10 times during the manufacturing process wanting updates and personal communication....... After that 5-10 blast you are wanting email confirmation of exact shipping information.We just dont have the staff to handle all of it especially the ones where two weeks after the order placed there is a email wanting to know status...

WE will answer any questions about an instrument after it is in the pipeline for 4 months but not before. We also cannot supply email confirmation of shipping on an individual basis. You may contact the dealer as that is part of his or her job.

I hope you guys understand....there just isnt enough hours in the day to provide the level of information being requested

Hmm...never even knew anyone was doing that. Only people I would dare ask about my order is my dealer. Seems reasonable to me.

Actually, I never even thought to bother Pete about my order status. He just mentioned in passing that he might know something on a certain date. So, after that date, I asked out of curiosity.

 

[bovinehost]

Oh, I get satellite tracking on DuBaldo's vehicles.

 

[Beth]

Great point - and illustrates the need for this "enablement" to cease from within. MM Folks need to direct folks back to their dealers. This would ensure the calls were minimized to, at most, one per instrument until people got the message.

oh so now it's OUR fault...

 

[WillPlay4Food]

oh so now it's OUR fault...

Yup, you're just too good for your own good. Or something.

 

[AnthonyD]

oh so now it's OUR fault...

Of course you realize I wasn't throwing stones...