Big Poppa
Well-known member
Dear Sterling,
I am the long time customer you spoke to a few weeks ago about the pickup I sold on e-bay.
I had to think long & hard about what you said to me in our conversation and to be honest I am shocked. The statements I can't seem to forget are:
"I am a sob story"
"I am playing a victim"
"I was being unfair to your company"
I called you to ask for your help & you insulted me. This was 2 days after I bought another one of your instruments. For the record, I have bought 4 of your basses & have exclusively used your strings on multiple basses since 1994. I have easily spent 15-20 thousand dollars on your products in my lifetime. I don't see how you can reasonably think I was being unfair to your company by asking you to "sell me" a replacement.
The thing I find most amazing is that no one in your company ever addressed the fact that the 5 string Stingray I bought sounded crap. It doesn't come close to competing with my 2 USA Fenders Deluxe Jazz basses or Peavey Cirrus. It is clear that your approach is nothing more than deflection and denial with a complete disregard for customer satisfaction. Your entire staff focused more on my one mistake, that I openly admitted, instead of the bigger issue that this bass had issues. Each time I approached your company the position was always the same, deflection and prove me wrong.
Therefore, I have decided to take action. I returned the 2008 5 string Stingray back to the Guitar Center that I purchased on May 3rd, see attached return receipt. I have also changed the strings on every bass I own to D`Addario's. I have also made it my personal mission to share my experience with every person who considers buying one of your products.
I am certain that you feel that you have proved me wrong & could care less about one sale. But you have lost a longtime loyal customer. I have used & promoted your products for 14 years & I have a lifetime ahead of me. All I wanted and expected from you was to be treated like a valued customer and get this bass to sound like a world class instrument, instead I was insulted. Maybe this is why Fender outsells one 100 to 1.
Brian S
HEre is a guy who changed out his pickup...sold it on ebay...found out he liked the stock one better. Didnt want to buy another one on ebay...wanted us to sell him one at a discount. WE explained we couldnt. He then said that the original pickup was defective
(but that didnt stop him from selling it to another musician who seems to be pretty happy) and that we should reconsider his case because it was a warranty issue. I guess we should take someone s word for a warranty problem when they sold the guts out of it on ebay and retroactively replace a pickup that he no longer owns. He worked his way to the top and left me a voice mail statng that "he has been horribly wronged by my customer service staff and that according to the forum I have said we are family so I should help him.....I talked to Dan AJ and Scotty and they said this guy was impossible.
I called him and said that his voice mail was very misleading and not very fair to the guys who have tried to help him. I explained the areasons why we didnt sell replace ment pickups. I pointed him b ack to ebay. I never called him a sob story...I told him that his sob story kkeeps changing and that throwing the people in the customer service department under the bus wasnt the way to get something done. I told him that it was unfair to leave me voicemails and start the story with me as a victim when he sold his pickup.
SOme days they dont know you can bite back. I hope he is happy. THis guy was way out of line and still is.
I am the long time customer you spoke to a few weeks ago about the pickup I sold on e-bay.
I had to think long & hard about what you said to me in our conversation and to be honest I am shocked. The statements I can't seem to forget are:
"I am a sob story"
"I am playing a victim"
"I was being unfair to your company"
I called you to ask for your help & you insulted me. This was 2 days after I bought another one of your instruments. For the record, I have bought 4 of your basses & have exclusively used your strings on multiple basses since 1994. I have easily spent 15-20 thousand dollars on your products in my lifetime. I don't see how you can reasonably think I was being unfair to your company by asking you to "sell me" a replacement.
The thing I find most amazing is that no one in your company ever addressed the fact that the 5 string Stingray I bought sounded crap. It doesn't come close to competing with my 2 USA Fenders Deluxe Jazz basses or Peavey Cirrus. It is clear that your approach is nothing more than deflection and denial with a complete disregard for customer satisfaction. Your entire staff focused more on my one mistake, that I openly admitted, instead of the bigger issue that this bass had issues. Each time I approached your company the position was always the same, deflection and prove me wrong.
Therefore, I have decided to take action. I returned the 2008 5 string Stingray back to the Guitar Center that I purchased on May 3rd, see attached return receipt. I have also changed the strings on every bass I own to D`Addario's. I have also made it my personal mission to share my experience with every person who considers buying one of your products.
I am certain that you feel that you have proved me wrong & could care less about one sale. But you have lost a longtime loyal customer. I have used & promoted your products for 14 years & I have a lifetime ahead of me. All I wanted and expected from you was to be treated like a valued customer and get this bass to sound like a world class instrument, instead I was insulted. Maybe this is why Fender outsells one 100 to 1.
Brian S
HEre is a guy who changed out his pickup...sold it on ebay...found out he liked the stock one better. Didnt want to buy another one on ebay...wanted us to sell him one at a discount. WE explained we couldnt. He then said that the original pickup was defective
(but that didnt stop him from selling it to another musician who seems to be pretty happy) and that we should reconsider his case because it was a warranty issue. I guess we should take someone s word for a warranty problem when they sold the guts out of it on ebay and retroactively replace a pickup that he no longer owns. He worked his way to the top and left me a voice mail statng that "he has been horribly wronged by my customer service staff and that according to the forum I have said we are family so I should help him.....I talked to Dan AJ and Scotty and they said this guy was impossible.
I called him and said that his voice mail was very misleading and not very fair to the guys who have tried to help him. I explained the areasons why we didnt sell replace ment pickups. I pointed him b ack to ebay. I never called him a sob story...I told him that his sob story kkeeps changing and that throwing the people in the customer service department under the bus wasnt the way to get something done. I told him that it was unfair to leave me voicemails and start the story with me as a victim when he sold his pickup.
SOme days they dont know you can bite back. I hope he is happy. THis guy was way out of line and still is.
