b-unit
Well-known member
- Joined
- Mar 10, 2006
- Messages
- 528
A few months ago, I posted the below noted thread and caused a few feathers to be ruffled. I wasn't clear on the protocol for discussing any problems regarding EB instruments and the title of my thread was a confusing. I had posted the thread to express how relieved I was that EB customer service was going to inspect my SR4 for me at the factory to make sure that if it did indeed have a problem, that it would be fixed.
It did not occur to me at the time that it would not be appropriate to discuss the problem I was having on the forum before allowing EB to have a look at it.
I had discovered after owning the bass for about 6 months that there was something not quite right about it. I contacted Dan at EB customer service and he arranged to have me return the bass to the retail store who would ship it off to be inspected at the factory.
I kind of thought that maybe I was imagining the "issue" I had with the bass or maybe I was just being too picky but it was nagging at me and I wanted to get to the bottom of it. I was not interested in anyone but EB customer service looking at the bass and was very
I was soon updated by Dan that I hadn't been imaging things and that the bass would be repaired and returned. Dan even called me on my cell phone to let me know the day my bass was completed and being shipped back. I really appreciated the personal service!
I received the bass back last week and its sporting a new nut and new body and I couldn't be happier. My SR4 is now absolutely perfect. It plays and feels exactly as it should and sounds fantastic.
I am so impressed with the customer service Dan and the crew afforded me as well as the retail store (Long & Mcquade). When my bass arrived back, the case was smashed in one one end and the store provided me with a new case right away. The damage, of course was the fault of the shipping company and not EB or L&M.
I never doubted that this story would not have a happy ending, and I wanted to share my excitement to have received my bass back exactly the way I imagined it.
I sing the praises of this company to everyone that sees and admires my two Ray's. Not only are the instruments themselves, second to none, but the customer service is absolutely stellar. The folks at EB have a lot to be proud of and I'm glad to be a small part of the "family" by hanging out at this forum and having two of the best basses ever made.
Thanks again guys!
original thread:
http://www.ernieball.com/forums/music-man-basses/31727-my-sting-ray-4-has-some-issues.html
It did not occur to me at the time that it would not be appropriate to discuss the problem I was having on the forum before allowing EB to have a look at it.
I had discovered after owning the bass for about 6 months that there was something not quite right about it. I contacted Dan at EB customer service and he arranged to have me return the bass to the retail store who would ship it off to be inspected at the factory.
I kind of thought that maybe I was imagining the "issue" I had with the bass or maybe I was just being too picky but it was nagging at me and I wanted to get to the bottom of it. I was not interested in anyone but EB customer service looking at the bass and was very
I was soon updated by Dan that I hadn't been imaging things and that the bass would be repaired and returned. Dan even called me on my cell phone to let me know the day my bass was completed and being shipped back. I really appreciated the personal service!
I received the bass back last week and its sporting a new nut and new body and I couldn't be happier. My SR4 is now absolutely perfect. It plays and feels exactly as it should and sounds fantastic.
I am so impressed with the customer service Dan and the crew afforded me as well as the retail store (Long & Mcquade). When my bass arrived back, the case was smashed in one one end and the store provided me with a new case right away. The damage, of course was the fault of the shipping company and not EB or L&M.
I never doubted that this story would not have a happy ending, and I wanted to share my excitement to have received my bass back exactly the way I imagined it.
I sing the praises of this company to everyone that sees and admires my two Ray's. Not only are the instruments themselves, second to none, but the customer service is absolutely stellar. The folks at EB have a lot to be proud of and I'm glad to be a small part of the "family" by hanging out at this forum and having two of the best basses ever made.
Thanks again guys!
original thread:
http://www.ernieball.com/forums/music-man-basses/31727-my-sting-ray-4-has-some-issues.html
