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EMBB Customer Service is Great! or... Beth saved my 20th SR5!

Baird

Baird

Well-known member
Joined
Jan 18, 2007
Messages
481
Location
Toronto, Ontario, Canada
I started to freak out a couple of hours ago when I was told by my local retailer that my amazing 20th Anni SR5 that was in for service had an issue that might not be repairable!:eek:

Anyways, I sent a quick email to EBMM support and I recieved an email AND phone call within THE HOUR!!!:cool: I spoke to Beth on the phone and the issue was taken care of immediately.

In a matter of weeks, my SR5 (with a pretty serious non-quality related problem) is going to be better than new!

Thanks Beth!

P.S. Not to mention any names or anything, but Fender didn't call me back in an hour when I had a similar problem recently!:p:D
 
the unrepentant

the unrepentant

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Joined
Nov 15, 2007
Messages
1,191
Location
Bangor, UK
Mind if i ask what the issue was? My guess is warped neck?
And yeah, i wouldn't trust fender to reply so fast, if at all!
 
koogie2k

koogie2k

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Joined
Dec 28, 2002
Messages
5,859
Location
Moyock, NC
How about let's not know what the "problem" is as he said it was not a QC issue. At least not on the forum because it opens up a big can of alligators. Maybe he can PM you. Just saying because of past "issues" became a 90 page thread of garbage. Not picking on you bro...just been here long enough to know how this "could" end up. :cool:
 
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the unrepentant

the unrepentant

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Nov 15, 2007
Messages
1,191
Location
Bangor, UK
koogie2k said:
How about let's not know what the "problem" is as he said it was not a QC issue. At least not on the forum because it opens up a big can of alligators. Maybe he can PM you. Just saying because of past "issues" became a 90 page thread of garbage. Not picking on you bro...just been here long enough to know how this "could" end up. :cool:
Click to expand...
Fair play, i know how some people can misinterpret stuff
 
Bloodfist

Bloodfist

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Apr 10, 2008
Messages
425
Location
Charleston SC
Wait stop just a second Koogie. I have never in my life heard of such a thing as a can of alligators. Worms yes, alligators no lol. I hereby challenge you to prove there is such a thing. As the saying goes No pic, No.....
 
koogie2k

koogie2k

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Joined
Dec 28, 2002
Messages
5,859
Location
Moyock, NC
Bloodfist said:
Wait stop just a second Koogie. I have never in my life heard of such a thing as a can of alligators. Worms yes, alligators no lol. I hereby challenge you to prove there is such a thing. As the saying goes No pic, No.....
Click to expand...

Sorry to go OT...but...I was challenged. Here is your can of alligators! :eek:

EDIT - Let's use Bovine's pic....the only one I could find on short notice was a bit much. Apologies to unrepentant if I offended you. /EDIT.

Now back to how Beth rocks and what a wonderful person she is! :cool:
 
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Russel

Russel

Well-known member
Joined
Jun 6, 2008
Messages
452
Location
MS
Hey, uh... A.J. is pretty cool too.

Had the pleasure of speaking to him once.

Just thought I'd throw that in there.
 
bovinehost

bovinehost

Administrator
Joined
Jan 16, 2003
Messages
18,200
Location
Dall-Ass, TX
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b-unit

b-unit

Well-known member
Joined
Mar 10, 2006
Messages
528
I know from personal experience that I have never received more fantastic customer service then with EBMM. The product speaks for itself, but there is no doubt that knowing that you will be well taken care of should there be any unexpected problems in the future is very reassuring.
 
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