Help! Monster cable ruined my piezo petrucci ;(!

[sickindian]

HI

Guys its probably one of the worst days in my guitar history!

I've got monster cable since its been advertised as sturdy good cable but unfortunately after a year of home use (only 1 year?) the 45 degree connector fall into pieces destroying my magnetic stereo output :

And after 20 minutes i got it out but it wrecked one of the small parts inside the 1/4 jack :

Therefore my question and big hope in customer support if they can help me anyhow with this matter? I know i can count on you guys as you've helped me once with outstanding service like noone ever did!

 

[zombywoof]

Oh! that's why they are called monsters!!!

 

[sickindian]

And the worst thing is that this piezo output is one whole piece so its hard to replace only this one jack port! No to monster Connectors!

 

[petruccirocks02]

I don't think there's really anything any of us here can do. Your best bet is to call EB customer service and see what they say.

-Phil

 

[Stratty316]

note to self... stay away from monster cables! they are also too expensive for the cat to eat...

 

[bkrumme]

I've seen that happen with TONS of the Monster "rock" cables. It doesn't matter what brand or model of guitar, either.

I would be getting ahold of Monster Cable as well. Call their customer service and complain.

 

[browndog]

I've seen that happen with TONS of the Monster "rock" cables. It doesn't matter what brand or model of guitar, either.

I would be getting ahold of Monster Cable as well. Call their customer service and complain.

I would not only complain, I would be vicious... but in a civilized way.

 

[sickindian]

No doubt I will! even though i live In UK they will get a right amount of cu*ting
for destroying my precious instrument which is significant for me!

Do you guys think that i can pm Dan or anyone from CS?

 

[bkrumme]

No doubt I will! even though i live In UK they will get a right amount of cu*ting
for destroying my precious instrument which is significant for me!

Do you guys think that i can pm Dan or anyone from CS?

I wouldn't PM them. It's Sunday and they'll likely get back to you tomorrow morning when they're in the office.

Did that actually ruin the jack? All the times I've seen this you've just had to pull the pieces out and everything was OK.

 

[Sweat]

If it did damage the output jack then you should probably contact Strings and Things directly and go from there especially if it is in a warranty period, though not sure that would be covered under warranty.

I use Monster and have had zero issues and some are over three years old, though I do not use the 45 connectors dont like them on any cable.

 

[sickindian]

The tip of 1/4 inch jack shown above simply ruined those sticks inside whilst i was pulling out the jack out and it stayed there and after I looked inside the metal that actually pushes tip was bent so I had to use dental pincers(very useful tool) to bend it slowly down and then i could pull out the rest of jack.

The problem with those sockets is that its one piece with other piezo socket and whole system so I would have to get whole double input with piezo eq to replace it.

 

[bkrumme]

If it did damage the output jack then you should probably contact Strings and Things directly and go from there especially if it is in a warranty period, though not sure that would be covered under warranty.

I use Monster and have had zero issues and some are over three years old, though I do not use the 45 connectors dont like them on any cable.

I did not realize you were in the UK, sickindian. Definitely give Strings & Things a buzz.

I agree with you on that, Keith. I've never seen issues with the straight plugs, just the right-angle ones. It seems the joint where the plug attaches to the housing on the RA plug assembly is weak.

 

[PeteDuBaldo]

Plenty of people have broken their monster cables like that, and I personally do NOT recommend using them in the piezo module. Use a quality cable, but NOT monster.

 

[Sweat]

not to get off topic but nothing wrong with Monster cables

So if you do not like them recommend some

 

[colinboy]

Defo give pete aka blindlemon from S&T a buzz.you might have to send your axe down to them in london to fix it or probably replace the part.

 

[MrLovejoy]

What do they solder those cables with? Peanut butter?

 

[That Guy]

I would not only complain, I would be vicious... but in a civilized way.

Yeah, just rip his head off in the most formal way possible.

 

[B2D]

not to get off topic but nothing wrong with Monster cables

Other than their company's predatory legal practices... I won't buy their products for that reason alone.

 

[petruccirocks02]

For what its worth, I've been using monster cables (the straight ones, not the angled ones) for about 4-5 years now and the only problem I've ever had was one shorting out after I rolled my amp over it. I took it to GC and it was replaced right away. I used the gold plated straight ones with my BFR in both jacks, and have never had a problem. I'd hit up S&T, or EB customer service and I'm sure they could get it fixed for you.

-Phil

 

[the24thfret]

Other than their company's predatory legal practices... I won't buy their products for that reason alone.

Are they one of those large-ish companies that files meritless copyright/patent lawsuits just to eat up the smaller guys with legal fees? Or what's the deal?