Worried about My EBMM Superlocks? Help!

[coastie72]

I bought a set of nickle EBMM straplocks because the Schallers were a pain to get on and off my 25th. I love the new locks but one of them does not feel secure. When in the locked position it feels like one of the balls is not locking. With any pressure on the strap on the neck side it angles and when you push in on it it clicks. If I reverse the strap then its at the other end so something is not right. It has been making me real nervous. What bothers me more is an email form sent to them has not responded to. I'm going to have to switch back to the Schallers until someone tells me whats going on. I just think it's defective.

 

[adouglas]

Use the phone...

Coachella Office - Ernie Ball
Phone - 1-800-543-2255

That's the general number.

As far as I know, technically the Customer Service phone number is for Music Man, not EB, but they've got a really great reputation for being helpful.

Music Man Customer Service 866-823-2255


All this information came from these two pages


Ernie Ball | Contact Us

Ernie Ball Music Man Company Contact Information

 

[bassmonkeee]

When did you send the email? It is the weekend, after all. They aren't Sprint with 24/7 Customer Service.

 

[MrMusashi]

and its crossroads as well so i guess they have some staff over there too?

MrM

 

[coastie72]

When did you send the email? It is the weekend, after all. They aren't Sprint with 24/7 Customer Service.

I sent the email early last week!

 

[bovinehost]

I sent the email early last week!

Busy time in the music biz. NAMM, Crossroads, everyone has been super occupied. Where did you buy the straplocks?

 

[Big Poppa]

no we answer each email every day within the hour resend it and make sure you sent it to the right address....

 

[coastie72]

no we answer each email every day within the hour resend it and make sure you sent it to the right address....

I used the contact link from the products link on this page BP?
Bovine I bought them from Music123 on 6/14

 

[TheStiffness]

Call 800-543-2255

Ask for Adam.

You'll be in good hands.

 

[coastie72]

Call 800-543-2255

Ask for Adam.

You'll be in good hands.

Thanks much I will do just that.

 

[paranoid70]

Not to be a kiss-a** or anything, but I bought my 3rd set of EB strap locks just yesterday. I love them and I just feel soooooooo much more comfortable playing with them. I hate having to worry about the strap slipping off the post and having to catch my guitar while trying to play - it happens. I put them on both my Silhouettes and just put the new one on my Albert Lee.

 

[coastie72]

I got a call from Scott at EBMM and they are sending me a new set, thanks!!!!

 

[Big Poppa]

Yeah they got your response thursday morning and it was on the list to do this morning but I rattled every tree.....They were off on friday so It wasnt a week though...

 

[Randracula]

Busy time in the music biz. NAMM, Crossroads, everyone has been super occupied. Where did you buy the straplocks?

Even with NAMM and everything else going on the EBMM Customer Service team(and repair techs)are still on top of their game. I recently had an issue with a used bass I bought from Ebay. They had it fixed and back to me within a week and it plays/ sounds better than ever.Thanks!

 

[Movielife]

Can I ask a noob question?!

Do you have to make any kind of changes to the stock EBMM screws to use these locks? Eg, do I have to unscrew one to put another in? Or....do these fit on the strap itself?

If its the strap itself, I think im going to get a set so I can rotate it between my incoming BALLS

 

[danny-79]

Can I ask a noob question?!

Do you have to make any kind of changes to the stock EBMM screws to use these locks? Eg, do I have to unscrew one to put another in? Or....do these fit on the strap itself?

If its the strap itself, I think im going to get a set so I can rotate it between my incoming BALLS

There is a part that fits onto your strap an need to change (swap over) the strap buttons on the bass for the buttons that come with the locks, quick easy 2min job, (if that was what you were asking) got them on both my Rays an trust them 100%.

 

[danny-79]

Found some pics, pretty self explanatory on how they work an fit.

 

[Colin]

Can I ask a noob question?!

Do you have to make any kind of changes to the stock EBMM screws to use these locks? Eg, do I have to unscrew one to put another in? Or....do these fit on the strap itself?

If its the strap itself, I think im going to get a set so I can rotate it between my incoming BALLS

you have to screw them into the body

[ame=http://www.youtube.com/watch?v=je8ugizYkEI]YouTube - Ernie Ball Super Locks Installation[/ame]

 

[JayDawg]

I just purchased some Ernie Ball Strap Locks last month and placed them on my Sterling. It was a piece of cake job that took maybe 5 minutes for everything. I feel much better playing the bass as a result.

 

[coastie72]

Yeah they got your response thursday morning and it was on the list to do this morning but I rattled every tree.....They were off on friday so It wasnt a week though...

Thanks BP, Scott said it would take about a week for me to get them, and I have to ship the others back. Please understand I will ship them the least expensive way