Disappointed.

[ohdamnitsdevin]

I'm hoping that my issues with my JPX will be resolved soon. I purchased from a local Guitar Center then took my guitar right away to be set up. After doing so I've had nothing but problems with it so I called CS they told me to take it back to the guy who originally set it up for me. He said he's never encountered an issue like this and says it's probably something to do with the frequency and blah blah blah. this is all new to me. Again the JPX is the very first guitar I've ever had and I'm heart broken.

my only option now is to call CS and send it in which will cost me some money which sucks.....


i'm assuming they dont cover the shipping since they already quoted me a price to ship it out. </3

I've had the guitar less than 3 months..

 

[Stratty316]

How did it play before the tech set it up? If it was fine which most Balls are the tech might have done something to it. Don't worry though, Customer Service will help sort it out for you. They always do..

 

[meckintosh]

Maybe you could describe your problems more properly and somebody in here can help you out?

What is the actual problem? Strings Buzz? Noise from the Tremolo? Does it feel somehow bad? Does it sound awful?

 

[Dante]

so... you took it from the ppl who are going to cover your warranty and had it set up by someone else? not so smart... good luck.

 

[Gio_Force_One]

Dont' get too down , just trust customer service thats what they are there for and they know what they are doing.

 

[TNT]

Dissapointed - be patient!

In the first place a NEW EBMM guitar (any model) does not need a "set-up" at the point of sale - it's done at the factory before it ships. However, over time customers can jack guitars around (so I understand there may be a need).

I'm sure the dealer knows the proper course of action that he needs to take, i.e.,dealer/CS.

 

[whitestrat]

I just read your other thread. If it's what I think it is, (not to try to sort anything out online, having not seen the guitar), but is sounds like a natural spring reverb because of the trem cavity. Its because the string vibration is causing the springs in the trem cavity to vibrate too, giving off some sort of "echo".

This is something found on almost ALL trem equipped guitars. Not just the JPX. Almost all, meaning, the traditional claw/spring system. The Ibanez ZR system doesn't have this.

The usual solution is just to use something, like tissues or the like, and stuff it in the cavity, stopping the springs from vibrating.

If your "tech" claims he's never seen this, then I would question your "tech"'s competence, as it's a VERY common issue. All my trem guitars have this problem, and I happen to like it.

Note: There is NOTHING wrong with the guitar in this case. It's normal.
Steve Vai uses napkins for this, I think.

Here's some reading material on this:
http://diy-fever.com/silencing-tremolo-springs/
http://www.harpamps.com/micKguitars/Dampen-Trem-Springs.html
http://www.jemsite.com/forums/f21/trem-spring-damping-29280.html
http://www.seymourduncan.com/forum/showthread.php?t=181992

And since the JPX is your very first guitar (you lucky SOB), you might want to read up a little more on guitars and their "quirks" before jumping the gun on any issue. Most of the time you can diagnose little bits yourself and solve them.

 

[hbucker]

FWIW: I wouldn't have anyone associated with GC set up my guitar. Generally speaking, they're qualified to tune guitars and virtually nothing more. (Sometimes not even that.) They really don't have any techs on site.

If you're serious about this, take it to a reputable luthier in the area who can at least consult with you as to what the issue is. It may be nothing more than a slight adjustment.

Otherwise, it sounds like you don't like the guitar. If this is the case, return it to GC with their 30 return policy and get all of your money back. No harm. No foul.

Be assured though, that I too have faith that Music Man doesn't put out lemons. As with any man made product though, there can be idiosyncrasies here and there that need to be ironed out.

Good luck!

 

[beej]

I'm sorry you're having problems. But the right course of action is - take it back to the store and get them to deal with the issue. If you're not satisfied, contact customer service and discuss with them. It sounds like you've done both, so they will take care of you.

A third option is not to start a thread here and vent about it. It's really not what this place is for. Let this play out using the correct channels and have a little faith in the process.

And guys, again, let's not slam GC.

 

[jakedawgwhite88]

This really has nothing to do with this guitar in particular but i'm curious if the jpx or any other chambered guitar would be more prone to trem spring noise than a complete solid body. because of the added resonance of the body? oh well like I always Customer service does great work my luke had some issues and I sent it off now it plays to quote kevin "stupid good"

Ernie balls are like ferrari's and lambo's and any other special car ... sometimes you have to let extra qualified people that absolutely know what their doing do their job because the average mechanic wont know how to tune one of those special cars to its greatest potential.

 

[ohdamnitsdevin]

Well I didn't even have an amp to play it on for about the first 3 weeks because I had spent all my money on the guitar. I had it set up because a buddy of mine who I work with told me that should be the first thing Indonesia with a new guitar. He said that sometimes they don't play as well as they should out of the box. I took it to a local mom and pop guitar shop and their guitar "tech" had been playing guitar for 30+ years. All he really did was change the strings, condition the fret board and adjust the trust rod a bit. I didn't notice the echo until working on a solo. It only happens with two different notes on the guitar. When I took it back he said he'd never really seen anything like it we did put a piece of foam under the coils and tried replacing the string trust road adjust yadda yadda he didn't do anything major to the guitar that would void warranty or anything. Other musicians in there said that it was a weird thing it was doing and didn't have any advice on what it is. I called guitar center after this they said to bring it in and see what they can do for me. Like I said I've only had the guitar 3 months max. Never dropped it bumped it or anything it's been barely played and babied the whole time. Email me and I'll send you a sound clip o what it's doing. [email protected]. Thanks.

 

[ohdamnitsdevin]

FWIW: I wouldn't have anyone associated with GC set up my guitar. Generally speaking, they're qualified to tune guitars and virtually nothing more. (Sometimes not even that.) They really don't have any techs on site.

If you're serious about this, take it to a reputable luthier in the area who can at least consult with you as to what the issue is. It may be nothing more than a slight adjustment.

Otherwise, it sounds like you don't like the guitar. If this is the case, return it to GC with their 30 return policy and get all of your money back. No harm. No foul.

Be assured though, that I too have faith that Music Man doesn't put out lemons. As with any man made product though, there can be idiosyncrasies here and there that need to be ironed out.

Good luck!

I didn't post this tread to slam on anyone, discredit EB's amazing products or service, just that I'm having problems with mine and that I absolutely have no clue what to do. I work for apple. Arguably the best computers on this plant and others but we do get returns on defective computers. Hey it happens but we take care of our customers no questions asked. I was just curious on what my options were since I didn't want to have to pay to send in a guitar that obviously needs some special attention. So yes.... I don't see how me posting this thread is a bad move on my part. I highly respect everything music man stands for I'm just not having the best experience myself.

 

[Phrat]

I wish my experience with Apple customer service was anything like my experience with EBMM customer service

 

[beej]

I'm having problems with mine and that I absolutely have no clue what to do.

Since you've already talked to customer service, you should deal with them at this point.

Asking for advice on what to do from a bunch of guys that have never seen your guitar isn't the way to go.

Guys, again, there is a process in place to deal with these kinds of issues ... and it's not posting and asking for advice here.

 

[peterd79]

I think threads like this are really a two edged sword...

we all know the reputaion of EBMM and know that the best resourse is the company itself and customer service will take care of the issue; however, we are so egar to help one another get back up and playing that we can't help but throw out advice to get a brother (or sister) back up and playing without any problems.

I do my own tech work on my guitar and have done so for the last 5-6 years and have become the "go to" guy for a lot of the local bands around here and i have seen some interesting out of the factory errors that i've had to fix because the other guys wouldn't address the issue... that being said BP has the best crew around when it comes to well... EVERYTHING... so just give them a call and let them help you out.

 

[jamminjim]

I had it set up because a buddy of mine who I work with told me that should be the first thing Indonesia with a new guitar. [email protected]. Thanks.

OK, I don't get this sentence? Is it slang for something or are you in Indonesia? I really really really wish people on this fourm would at the very least indicate in their user CP what country they are from.

 

[Big Poppa]

My service with apple is no questions asked as long as they have my credit card.

That being said....I am so sorry that you are having issues.

You need to be happy. Your first guitar is a beauty. Im also sorry that your friend gave you advice to have your guitar worked on...

Any work that isnt done by us interferes with the warranty biut I will take care of you. You just need to get us the guitar and we will get it back to you.

 

[peterd79]

My service with apple is no questions asked as long as they have my credit card.

i've never had a problem with apple... i took my iPhone 4 in because i had some concerns and they sent me out with a new one... it was awesome!

 

[MikeVt]

OK, I don't get this sentence? Is it slang for something or are you in Indonesia? I really really really wish people on this fourm would at the very least indicate in their user CP what country they are from.

Just in case he doesn't reply to you Jim, I'm gonna take a shot in the dark. Based on some of the other 'complete word' typos in his posts, I'm guessing he's using a pda, tablet, phone etc. that is completing words for him. I was making posts just like that with my iPhone until I finally figured out how to turn off that word completion crap.

Mike

 

[mesavox]

Your buddy told you to take a guitar that you had noticed no problems with to a tech because it MIGHT not be set up perfectly out of the box?

Dude, you bought a 2500 dollar guitar. A. Don't you think maybe you bit off more than you can chew if you can't even decide for yourself if the guitar needs to go to a tech? B. Couldn't you watch the instructional videos on this site and youtube that the EB folks have made? At least buy a brand new instrument, play it, see if it needs tweaked a bit, and if you don't know how, call CS and ask for advice first. I don't even think about spending money on a tech for my guitars until several steps down the line.

Either way, your "Echo" is normal... I'd almost bet money on it. Doesn't sound very mysterious at all to me and I've been playing guitar for 20 years.