Disappointed.

[phatduckk]

let's let this one down easy guys.

Sterling Ball said:

Any work that isnt done by us interferes with the warranty biut I will take care of you. You just need to get us the guitar and we will get it back to you.

that's pretty a damn good thing. your guitar will play like how its supposed to. it may suck that you might need to send the guitar in (im sure youd rather play it than UPS it to MM) but that's your best bet here. when you get it back it will be how its supposed to be.

if your local guy cant make it right then MM can and they've said they will.

might be a buzz kill (no pun intended) but you'll be stoked when its back in your hands

 

[straycat113]

Well I remember when Devin bought this guitar and believe it is his first electric as he said he has been playing a year on acoustic. Devin I really do not know why you would bring it in for a set up on a friends remark that a lot of guitars do not play right out of the box. If anything even if the action was a bit high for an electric it should of still felt like butter after playing acoustic for a year, and besides maybe your friend likes his guitar set up differently from you but these will all things you will get used to the more time you spend with your electric. The bottom line is everyone has their own likes and when you get used to your guitar being set the way you like it things will become a breeze.Their is nothing seriously wrong with the guitar so do not freak out as it is all adjustment issues.

I agree with Jamminjim and unless guys are in the Federal Witness Protection program it would make things easier if everyone stated where they were from lol. It would help more guys to get a reference for a good tech which everyone should have even if you do your own work as sooner or later you probably will hit upon a problem a little over your head. The best advice is to ask around for someone who is top notch and just go buy your strings or minor supplies their and get to know the guy and you know your ax will be in good hands.Just be yourself and use your people skills!

 

[Big Poppa]

Lets not pick on Devin. He doesnt deserve it. I am happy he chose our guitar for his first.
We all listen and trust our friends advice I also know he is in Southern California so it shouldnt be too bad.

 

[peterd79]

It would help more guys to get a reference for a good tech which everyone should have even if you do your own work as sooner or later you probably will hit upon a problem a little over your head. The best advice is to ask around for someone who is top notch and just go buy your strings or minor supplies their and get to know the guy and you know your ax will be in good hands.Just be yourself and use your people skills!

when i'm over my head i just go and buy a music man and consider it all good... havent had a problem since... LOL!!

all joking aside i think it's a wonderful idea to know a tech because sometimes it's just easier to take it in and have the work done... i did that when i did the pickup swap on my 20th... i was capable of doing the work but i didn't have the time to get it done and my local tech did a wonderful job. Through the last few years of picking up odds and ends parts from them over the years he's come to know me and my playing style and was able to do some tweaks to the install to maximize the tonal options from the pickups...
he laughed when i picked it up and said "if you're not happy with it i'm not sure what to tell ya... cause she's all you!" i got home and he was right... perfect in every way...
so invest in the time to cultivate that relationship and get to know your techs they'll treat you right!

the best contact i've been able to make was actually through a craigslist sale... was selling a youngster a EMG '81 for his guitar and his father and i started talking about amps and his son (12-13 or so) mentioned that he'd like to get an '85 as well but needed to save up some more cash... (i had the '85 in the house) so i went in and picked it up and handed it to him and said it was on the house... only to later find out his dad builds boutique amps and is an amp tech... been taking my gear to him eversince...
so get to know these guys... they will be your bestfriends and lifesavers when you need it most.

 

[beej]

Hey, learning to troubleshoot and set these things up takes years, so we all rely on our friends, etc. to get going.

We all wish Devin the best for getting this sorted out. Just want to make sure he gets good advice from the people that really know what they're doing.

 

[jakedawgwhite88]

yep trouble shooting is tough i'm glad that bp is so generous to help out.

I had the clip sent to me and its a sort of clipping echo sound.... I have no clue but I wouldn't trust anyone but the pros at the factory to diagnose the problem... I don't like troubleshooting wiring at all. LOL

 

[DaPatrooch]

This actually brings up a good point, this spring noise thing has been going on with my JP, maybe since day 1, can't remember. I've noticed it, doesn't really bother me, but I figure I may as well get rid of the noise haha

Can anyone post a picture of how to use a tissue/napkin to dampen the sound? I tried putting a napkin between the cover and the springs, didn't really do anything, so I figure I'm doing it wrong.

 

[jamminjim]

Mike - thanks for clearing that up.

Devin - hope you get the mystery solved and wish you the best.

BP - very generous of you sir, as always.

 

[ohdamnitsdevin]

OK, I don't get this sentence? Is it slang for something or are you in Indonesia? I really really really wish people on this fourm would at the very least indicate in their user CP what country they are from.

*first thing I should do.

Sorry on my iPhone stupid auto correct.

 

[fbecir]

Sorry on my iPhone stupid auto correct.

I have always wished for my computer to be as easy to use as my telephone; my wish has come true because I can no longer figure out how to use my telephone.

Bjarne Stroustrup, creator of the C++ programming language

 

[ohdamnitsdevin]

Again, I'm so stoked to be part of the music man family. I love the look and sound and feel of these guitars more then anything in this life and will continue to purchase these amazing guitars. Just am having an issue and needed support and direction. To see that BP got involved is HUGE and am now a EBMM player for life because of this. I'm hoping that I have time to call CS again and get this thing going. Just been so busy with work. Again if anyone wants an email of the sound clip email me [email protected]. Already have had a few of you contact me which is awesome! Thank you guys, thank you Ernie ball and thank you BP for all that you do.

 

[Lou]

This really has nothing to do with this guitar in particular but i'm curious if the jpx or any other chambered guitar would be more prone to trem spring noise than a complete solid body. because of the added resonance of the body?

IMO, there is no added noise because of the chambering.

 

[jptortor]

EBMM Customer Service is great. I just had my first encounter with them this afternoon. Its sad to let your instrument go, but at least you know its going to good hands!

Jason

 

[MikeVt]

Sorry on my iPhone stupid auto correct.

+1 I feel your pain Devin. That annoyed the hell out of me until I figured out how to turn it off.

Mike

 

[whitestrat]

Devin, did you read my post at all? What you probably have (and yes, it usually affects only one or two select notes) is trem spring noise. It is not because of the chambering. In fact, the entire trem cavity is a large chamber by itself.

 

[hbucker]

I find it ironic that having GC tweak the guitar wouldn't void the warranty but having a qualified tech doing it would void the warranty. -I'm just sayin'...

It's pretty cool when you have the owner of the company handling C.S. with you. It says a lot about how quality is taken personally by this company.

Impressive.

 

[GHWelles]

This actually brings up a good point, this spring noise thing has been going on with my JP, maybe since day 1, can't remember. I've noticed it, doesn't really bother me, but I figure I may as well get rid of the noise haha

Can anyone post a picture of how to use a tissue/napkin to dampen the sound? I tried putting a napkin between the cover and the springs, didn't really do anything, so I figure I'm doing it wrong.

Any trem guitar has this. There are springs. It is not a defect. I kind of like the natural reverb, but if it is out of hand (very high amplification) then I like to put cotton inside the center of the springs.

 

[Big Poppa]

Hbucker two chances at a shot at GC . you dont need to express your disdain in this thread a third time.

First off what qualifies someone as a tech? It is a self appointed title. Sorry to the great techs out there but the standard is very low. We know after thirty years of fixing 'techs' work

I dont find it funny at all that an authorized dealer is allowed to perform customer service. You r Toyota dealer can do warranty work and the local independent cant...same thing

Also for the record GUitar Center has rolled out a new repair section that actually has luthier trained techs.

 

[Gio_Force_One]

Hbucker two chances at a shot at GC . you dont need to express your disdain in this thread a third time.

First off what qualifies someone as a tech? It is a self appointed title. Sorry to the great techs out there but the standard is very low. We know after thirty years of fixing 'techs' work

I dont find it funny at all that an authorized dealer is allowed to perform customer service. You r Toyota dealer can do warranty work and the local independent cant...same thing

Also for the record GUitar Center has rolled out a new repair section that actually has luthier trained techs.

the GC around here has a nice little station set up and from what I hear the kid is pretty good , hes been trained and knows what hes doing.

 

[hbucker]

Hbucker two chances at a shot at GC . you dont need to express your disdain in this thread a third time.

First off what qualifies someone as a tech? It is a self appointed title. Sorry to the great techs out there but the standard is very low. We know after thirty years of fixing 'techs' work

I dont find it funny at all that an authorized dealer is allowed to perform customer service. You r Toyota dealer can do warranty work and the local independent cant...same thing

Also for the record GUitar Center has rolled out a new repair section that actually has luthier trained techs.

Fair enough BP. I wasn't trying to be offensive. Clearly, I didn't succeed on that front.

I do apologize.

FWIW: Your guitars are about the only products I recommend to other players, regardless of where I am, as being top notch without exception. And as I indicated in the cited post, I am impressed with your customer service in this situation.

Sorry for the misunderstanding...