I bought a new Musicman JP12 and the Pickups are MICROPHONIC!!!!

[jaigmar]

I'm posting this new thread, to let you all know that apparently the quality control process of Ernie Ball Musicman factory is clearly going down; I waited 6 months for my new Musciman JP12 7 strings, and when i finally received it I realized the pickups are microphonic, and now i will have to wait like 2 or 3 more weeks to ship it and receive it back, because of course they are not going to ship it through air, its clearly disappointing, since I'm not buying an Ibanez Gio of $150!! Im expending more than that.

I would like to know your experiences according to this and if someone has had problems of this type too.

best regards
Javier

 

[mantrarock]

Call or email Customer service. They will take care of you.

And welcome to the forum!

 

[dibart77]

Ooofah.....

​

 

[ScoobySteve]

Customer Service. That's what its there for.

I'm not exactly sure how a pick up made by another manufacturer, put into a guitar made from a different manufacturer speaks to the quality control of the latter?

logicfail

 

[Benji Peterson]

Welcome to the forum!

 

[DrKev]

Javier,

Welcome to the forum,

First go back to your dealer. They're supposed to look after you. If your dealer can't, then you call customer service, they are the best in the business.

K.

 

[jaigmar]

Thanks for the replies!! I already called costumer service of ernie ball and they wil take care of the problem, but mu complaint is how a so prestigiuos company as ernie ball, doesnt test their products before shipping it? Also considering that the wait for one of these guitars is not less than 5 months, and my other problem is that i have to leave usa in 2 weeks and they dont want to pay for air shipping, however is their fault!!

 

[carydad]

Both pickups are messed up? Granted, made by Dimarzio-so they would share some of the blame game, and you would assume the axe gets plugged in to verify everything. Not really sure what makes a pup die. Can that happen bouncing around in a box? I've been swapping pups for years and have never heard one microphonic. Totally dead, yep. Maybe miswired?

 

[Pott]

Did you try putting a hairdryer to the pickups? Not ON them but close to them.
It melts the wax and usually takes care of the issue.

Customer Service, mind you, is ALWAYS the better option

 

[PeteDuBaldo]

Did you try putting a hairdryer to the pickups? Not ON them but close to them.
It melts the wax and usually takes care of the issue.

Customer Service, mind you, is ALWAYS the better option

If going the hair dryer route I would first make sure I removed the pickups from the guitar. You never know what might happen having a high-heat source that close to the guitar body.

 

[DrKev]

Did you try putting a hairdryer to the pickups? Not ON them but close to them.
It melts the wax and usually takes care of the issue.

Customer Service, mind you, is ALWAYS the better option

Please, don't put a hairdryer to the pickups. Don't risk invalidating your warranty and a hairdryer can damage stuff. (Yes, Pott, I know we're stating the obvious but ya never know who'll read this later and think it's a great idea. Many a guitar has been ruined by bad advice given in good faith, or even in jest!)

my other problem is that i have to leave usa in 2 weeks and they dont want to pay for air shipping, however is their fault!!

Javier, It's not their fault that you are travelling. You bought the guitar in the US, your warranty is only valid for the US. It's normal and correct that that's all the shipping they'll cover. Your travel plans are not their problem. Other countries have their own distribution and service network. If you lived in Europe, and bought the guitar in Europe, the store you bought from will cover all the costs in case of a problem. If you buy a guitar in the US but live in another country, your warranty is not valid in your home country. In that case, if have a problem when you got home, you'd have to pay all the international shipping costs yourself to get it fixed (which is why we discourage people from doing that).

No manufacturing process is 100% foolproof. That's why customer service is there and it's an important role of the international dealer network too. I appreciate that you are disappointed and frustrated, we all would be in the same circumstances. These things happen from time to time, it's unfortunate that this time round it's you. It's just bad luck.

 

[Pott]

Agreed on both counts. Plastic melts, and sometimes at a lower than expected temperature. The hairdryer trick should only really be used as a last resort or if there is no warranty issue. I've only ever used it when I assembled pickps on my own.

 

[straycat113]

Javier I understand your disappointment and no doubt it is a bummer! I agree with Kevin and would go straight back to the dealer to see what they can do about the issue. By the sound of things it seems like you live outside the states, what I don't understand is why you did not go the safest route and bought the guitar in a store where you could of totally checked it out. In all honesty I really can't recall more than one or two other threads if that dealing with the same issue in the 4 years i have been on this board, so it is not something that happens often. Click on any companies forum and you will find a thread about a new guitar that has issues, the bottom line though is we would like to see yours resolved before you leave! So bring it back to your dealer right away and see if they can straighten this out for you-Good Luck.

 

[Dr.Strangenote]

Just trying to understand this a little better. Do you reside in the USA and leaving for any extended time and will be returning to the States, or is this a permanent move? I see that your location is Augusta, GA.

On that note, I am curious to know if Customer Service will be able to send the fixed guitar to another dealer (International) at the cost of the buyer since it's out of network. That to me would be the best solution, due to the circumstances.

 

[beej]

It sounds very odd to me that both pickups would be microphonic. Pretty hard to imagine how that happens.

That said ... if you're in a crunch and you're out of time, you could simply buy new pickups from Dimarzio (and see if they'll take the originals back). This isn't a proprietary EB part- you can buy these pickups anywhere and they're not overly difficult to install.

 

[A.J.]

Hey Guys

This is all being handled (put the hairdryers away!!!). There's more than enough time to get him his guitar back before he leaves the country and we're working with the store that sold him the guitar so there will be no cost to him. It's an unfortunate (and extremely rare...) situation but we stand behind our product and will make sure that Javier is taken care of.

 

[jaigmar]

First, yes i leave in Chile, however I've been here for 6 months and i ordered it before arriving, and the time for manufacture was suppose to be 90 days!!, they took like the double of time, so then thats why I'm claiming them to rush because the delay is their fault and not mine, and also everybody knows that guitars here are much cheaper than in other countries. So according to this i would have had like 3 months for fixing the guitar and i wouldn't be in a rush now.

Second, I can't understand how a company like EBMM, they don't take the guitar and play a little bit before shipping it, even my wife noticed that the pickups are microphonic!!!! was to obvious, so clearly their quality control is not doing their job.

third, some of you talk as it would be normal to accept fails in the manufacture of a product, products should be good and tested before giving it to the costumers, i can understand they have a problem after a time, but a basic problems like that is not acceptable since its easily solved playing the guitar before shipping it. they should take care of the whole problem and realize that i don't want to be another month without my guitar, because of their fault.

fourth, yes the pickups are both microphonic and i could probably sing with them!!! also for you to know i already own a musician jp xi i had no problems with it, thats why i decided to buy a new one 7 strings.

thanks for you answers

 

[guitarp77]

Wow, a fellow Chilean in the board.

Now I don´t feel so lonely, lol

Hope this problem is solved ASAP. If AJ says it will, trust me, it will be solved.

----

Estos tipos son los mejores de la industria viejo, así que quédate tranquilo.

A ver si cuando vuelvas a Chile jameamos con las MusicMan...somos pocos los adictos en esta parte del globo!

 

[sundar]

third, some of you talk as it would be normal to accept fails in the manufacture of a product,

Maybe some of us are more forgiving than others are and don't see the need to burn someone at the stake over a mistake that can be rectified.

*shrugs*

 

[luv]

Javier,

It's not fair to throw a blanket statement out there that says that the EBMM quality control dept. is not doing their job. I've owned numerous EBMM's and have never had a problem. I'm sure others here have had the same experience as me. It's unfortunate and frustrating (for you) that you are having a problem, but you shouldn't insult the company's quality control dept. because of one issue. It happens, and they say they are going to take care of you. Did the dealer you bought it from test it out before you picked it up? Shouldn't they have discovered the issue too? (just playing devils advocate here).

I'm sorry you are having a problem, but be patient and be fair.