• Ernie Ball
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95jersey

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May 2, 2008
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Sorry to start a negative thread, but I have to get this off my chest and warn other to the quality control issues with the new AXIS guitars.

I have a limited edition purple axis with the brown backing. I have owned the guitar for 1-2 years and what a nightmare it has been. I owned an Axis years ago (earlier version) that I should have never of sold for a newer Wolfgang. I traded the Wolfgang in for this new Axis and compared to the earlier version the build quality really went downhill.

Let me go through my issues.

1) The neck is different that the older version, it is thinner, but that is not the problem. This neck flexes (or warps) on a weekly basis. I know guitar necks can be effected by weather and temperature, but this is crazy. I can set up my trem and neck for the action I prefer and in a week or a few days, it completely changes. Sometimes the strings become too low and buzz and other times the action raises. Since I make no change to the trem or nut, I can only assume this is the neck responding to weather changes. It has been almost 2 years and I can not get a set up to last more than 2 weeks before it changes. I have owned many guitars new and used and never seen anything like this. It seems to bend like a 2x4 left out in the rain. I can only assume a poor quality of wood and was never dried out properly. It is so frustrating to spend so much time to get the right set up to have it change every 2-3 weeks.

2) The Music Man Trem (Gotoh copy) is such a piece of sh*t. This thing couldn't hold a tune to save its life. I already stripped the nut twice and have broken dozens of lock blocks. They fall apart and disentigrate almost immediately. I called the factory and they denied the issue for months until just recently. I have entire saddle blocks that are useless because the lock blocks are seized inside. Even a drill won't get them out. Since then I have replaced the trem with a genuine Floyd...problem solved.

3) Paint fade. Again guitar is 1-2 years old and the paint is VERY faded. It is sitting on the wall right next to my 1989 Ibanez Saber which the paint is still deep and rich. What a POS. I can't believe the paint faded in a couple years

4) The nut has become loose and moves. The screws that hold the nut in place I wouldn't put to hold up a picture on the wall, let alone the high tension of a set of strings on a guitar neck.

5) Back to the trem. When I took apart the trem to install the Floyd I found they had not pressed in the appropriate mounting posts sleves, but had simply screw the mounting posts directly into the wood. What a cheesy cheap @ss way of building a guitar. So to all you Axis owners, as you use your whammy bar over the months and years, it will slowly start to wear out the threads in the body of the guitar to the point where the trem will become loose and worthless, let alone the how bad it will eventually sound. This just amazed me that a $2000 guitar would be built like this. I would have to press in new sleves and hope that I do it right or the $2000 guitar will be junk.

I have never been so displeased and would bet I can buy a better guitar for $500.

SHAME SHAME ON YOU ERNIE BALL
 

Magic Jason

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Jul 12, 2014
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1,254
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Malmedy, Belgium
Sorry to start a negative thread, but I have to get this off my chest and warn other to the quality control issues with the new AXIS guitars.

I have a limited edition purple axis with the brown backing. I have owned the guitar for 1-2 years and what a nightmare it has been. I owned an Axis years ago (earlier version) that I should have never of sold for a newer Wolfgang. I traded the Wolfgang in for this new Axis and compared to the earlier version the build quality really went downhill.

Let me go through my issues.

1) The neck is different that the older version, it is thinner, but that is not the problem. This neck flexes (or warps) on a weekly basis. I know guitar necks can be effected by weather and temperature, but this is crazy. I can set up my trem and neck for the action I prefer and in a week or a few days, it completely changes. Sometimes the strings become too low and buzz and other times the action raises. Since I make no change to the trem or nut, I can only assume this is the neck responding to weather changes. It has been almost 2 years and I can not get a set up to last more than 2 weeks before it changes. I have owned many guitars new and used and never seen anything like this. It seems to bend like a 2x4 left out in the rain. I can only assume a poor quality of wood and was never dried out properly. It is so frustrating to spend so much time to get the right set up to have it change every 2-3 weeks.

2) The Music Man Trem (Gotoh copy) is such a piece of sh*t. This thing couldn't hold a tune to save its life. I already stripped the nut twice and have broken dozens of lock blocks. They fall apart and disentigrate almost immediately. I called the factory and they denied the issue for months until just recently. I have entire saddle blocks that are useless because the lock blocks are seized inside. Even a drill won't get them out. Since then I have replaced the trem with a genuine Floyd...problem solved.

3) Paint fade. Again guitar is 1-2 years old and the paint is VERY faded. It is sitting on the wall right next to my 1989 Ibanez Saber which the paint is still deep and rich. What a POS. I can't believe the paint faded in a couple years

4) The nut has become loose and moves. The screws that hold the nut in place I wouldn't put to hold up a picture on the wall, let alone the high tension of a set of strings on a guitar neck.

5) Back to the trem. When I took apart the trem to install the Floyd I found they had not pressed in the appropriate mounting posts sleves, but had simply screw the mounting posts directly into the wood. What a cheesy cheap @ss way of building a guitar. So to all you Axis owners, as you use your whammy bar over the months and years, it will slowly start to wear out the threads in the body of the guitar to the point where the trem will become loose and worthless, let alone the how bad it will eventually sound. This just amazed me that a $2000 guitar would be built like this. I would have to press in new sleves and hope that I do it right or the $2000 guitar will be junk.

I have never been so displeased and would bet I can buy a better guitar for $500.

SHAME SHAME ON YOU ERNIE BALL

I'm sorry to read such a long list of troubles. I'd be damned pissed as well if I were you..

BUT...

Playing Ernie Balls for just a little more than a year, I can tell you that I've never had such great instruments in my life.

And I've had aplenty : Parker Fly Deluxe (3) , Tom Anderson (2), Shur, high end- Gibson and Fender (more than I can count...or remember) etc etc etc

I've sold them all, though I didn't REALLY need the money, and do not regret any of these!

Music Man's sound GREAT, PLAY great and are fun to play!!! I feel exactly as when I was discovering the instrument! So much enthusiasm!

The only other brand I play is Lowden for acoustic guitars. Same type of company!

I won't even mention customer support which is second to none!

I forgot to mention that my oldest MM is from 2012, which is fairly NEW.

PS
If I wasn't afraid to drive you insane, I'd dare to ask where you bought such a good chinese copy ;)
 
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lessthanone

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Apr 9, 2010
Messages
440
Lol, pics or it doesn't exist and you're a troll
1.) the neck is unfinished maple without any strengthening rods running on either side of the truss rod. Any humidity will affect it. Any competent guitarist would be able to figure out the truss rod wheel to adjust it quickly on the fly, that's why it's easily accessible.
2.) wasn't a big fan of the newer trem either
3.) it's hand stained, EVH's had an issue also when left in uv light.
4.) the nut itself doesn't have any tension on it? The strings hole it down and in place
Fwiw, they've been using the same trem posts since the EVH's in the early 90's with little to no issues.
 

95jersey

Member
Joined
May 2, 2008
Messages
5
I didn't take pictures when I took it apart, but I can tell you that I am not making this up. If you look at my profile, you will be able to verify that I joined this forum in 2008, just have not posted in quite a while.

I should not need to adjust the truss rod every 2 weeks and ANY competent guitarist should know that. I have had many guitars including several other EVH guitars that did not require so much attention.

From an esthetics and sound perspective the guitar is nice, I just think the workmanship and quality is not there underneath the covers. My nut moves around even when tightened down properly.

I am going to call the factory today, not that I expect to have anything done about it. And trems should have sleeves pressed into the body, not threaded. That is just cheese $300 guitar build quality.
 

DR5Guy

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Joined
Jan 1, 2010
Messages
140
Location
Chicago, IL
I should not need to adjust the truss rod every 2 weeks and ANY competent guitarist should know that. I have had many guitars including several other EVH guitars that did not require so much attention.

I understand your frustration. Have you considered finishing the neck to minimize humidity affecting it? The other option is an replacement neck (it was ~$600 from EBMM last time I checked).
 

beej

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Aug 16, 2004
Messages
12,242
Location
Toronto, Canada
So what is it that you want? Talk to customer service if you have issues or sell the guitar. It's a shame you didn't take it back 1-2 years ago, when you first bought it.

Rather late in the game to complain now.
 

JayDawg

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So when these alleged issues began, why didn't you simply call EBMM customer service to discuss your problems? Seems kind of troll like that you wait several years and then make your first post on the forum to complain but again, never call customer service. I've had countless Music Man basses and guitars and I am yet to have a single issue with any of them.
 

95jersey

Member
Joined
May 2, 2008
Messages
5
I think applying some oil may be a good idea at this point. After spending $200 on a new Floyd, I am not going to drop another dime on this guitar.

I spoke to EB about these issues and got some interesting responses. Yes I am not the only one with a neck that constantly moves. We spoke about a replacement neck, but since the guitars are hand built, a new neck may not fit correctly and after spending my $$$, I may be just as unhappy. Unfortunately I am out of warranty. I should have done something about this sooner. With regard to the nut, they have had issues as well and are sending me a new one.

Oh and the new trems are mounted using proper sleeves, so there must have been other complaints/issues. The tech said that is how Eddie had them on his guitar and I don't believe that for a second. That is a mass production cost cutting procedure...period!

Also, they claim the did have problems with their trems and have since changed suppliers.
 

lifeson1

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Joined
Oct 31, 2007
Messages
244
Location
Jersey City, NJ
I have the same guitar, which was bought new when they were released to GC. For the better part of two years it was my main gigging guitar, under MANY different temp conditions and levels of humidity, and I just did NOT experience these problems. My paint hasn't faded, although I do keep it out of light, for the most part.

The trem issue I have dealt with in my 'own' way. Really sorry these issues have plagued your experience, but I maintain that EBMM's QC is unparallelled. I also owned an early Axis, which I traded toward this one, with no regrets.
 

95jersey

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Joined
May 2, 2008
Messages
5
So when these alleged issues began, why didn't you simply call EBMM customer service to discuss your problems? Seems kind of troll like that you wait several years and then make your first post on the forum to complain but again, never call customer service. I've had countless Music Man basses and guitars and I am yet to have a single issue with any of them.

I actually did call them several times and had several replacement part sent to me for free (string blocks) over the past couple years. My local tech told me that new guitars will often have necks that move more than "seasoned" guitars and it should go away or calm down in a year, once they dry out. I guess that was either bad advice or it didn't bother me enough at the time.

I guess it is one of those situations where the last straw that broke the camel's back. After having to replace the fake Gotoh with a Floyd and seeing the way it was mounted and having another nut strip, I finally reached my limits.

I agree it is rather late in the game...just venting and trying to make others aware.
 

fbecir

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Jul 3, 2005
Messages
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Location
Paris, FRANCE
Hello

It seems that you spent a lot of time messing with your guitar.
When did the neck problem start ? Just after you bought the guitar ? After one month ? 6 months ?
Are you sure you did not force too much the truss rod ?
It seems strange to me that you need a guitar tech if you are able to setup your guitar.

I am sorry you have problems with your guitar. On this forum, we have a lot of happy customers who own several MM guitars (personally, I have 4). Thus, your situation is strange : perhaps it's easier to blame Music Man than to blame your own mistakes.
 

95jersey

Member
Joined
May 2, 2008
Messages
5
Hello

It seems that you spent a lot of time messing with your guitar.
When did the neck problem start ? Just after you bought the guitar ? After one month ? 6 months ?
Are you sure you did not force too much the truss rod ?
It seems strange to me that you need a guitar tech if you are able to setup your guitar.

I am sorry you have problems with your guitar. On this forum, we have a lot of happy customers who own several MM guitars (personally, I have 4). Thus, your situation is strange : perhaps it's easier to blame Music Man than to blame your own mistakes.

There is always someone out there with more experience, and even though I am competent, I value the advice of those who set up guitars for a living. The neck issue started pretty much as soon as I got the guitar. Like I said, I was told it can be normal for new guitars, so I wrote it off (probably they either corrected and changes many of these concerns, it was safe to assume, I didn't do anything wrong...especially owning Floyd guitars since the 80's.
 

DrKev

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Jul 8, 2006
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Somewhere between Paris, Dublin, and Buffalo
Guys, as a new member with low post count 95jersey is not allowed advertise for sale here (same rules apply to everyone, see the F/S thread or details if you are not familiar) so let's not turn this into a deal thread, OK? If anyone wants to contact him you do it in private and take your chances. Thanks.

just venting and trying to make others aware.

I can assure you there are forumites here with more experience of these guitars than you have. I'm am very sorry for your troubles, I can appreciate how frustrating this has been for you but if there were major production problems, we'd have known about a long time ago.

Time to put this thread to bed. 95jersey has had his say and I don't think there is any more to be added by anyone. Welcome to the forum and I do hope you have better luck with your future guitars.

And thank you all for maintaining decorum. Not often forums see a thread like this without it exploding all over the moderator's faces.

Oh, and BP wins post of the year (and it's still only January). :D
 
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