• Ernie Ball
  • MusicMan
  • Sterling by MusicMan

Abusing Our Pals At Customer Service

K

kasim1275

Member
Joined
Jul 23, 2007
Messages
11
Location
Hong Kong
It looks like I have caused quite a fair bit of noises around in this forum.

There are a few points I would like to clarify:

1. I did talk to my local EBMM dealer about 6 months ago!!
2. My sole intension in posting my message is to seek advice from MM users and not my "helpful" local dealer.
3. I am not going to post any further messages in forum in relation to my 12 year old Sterling.

I will further take this up by PM with Beth. I sincerely hope that Mr. Ball would find out from your Customer Service, what a 12 year old Sterling (bought new from a shop in London England, NOT from my local dealer and NOT bought used!!!) owner would like to say.

Many thanks to you all. :)
 
K

kasim1275

Member
Joined
Jul 23, 2007
Messages
11
Location
Hong Kong
It looks like I have caused quite a fair bit of noises around in this forum.

There are a few points I would like to clarify:

1. I did talk to my local EBMM dealer about 6 months ago!!
2. My sole intension in posting my message is to seek advice from MM users and not my "helpful" local dealer.
3. I am not going to post any further messages in forum in relation to my 12 year old Sterling.

I will further take this up by PM with Beth. I sincerely hope that Mr. Ball would find out from your Customer Service, what a 12 year old Sterling (bought new from a shop in London England, NOT from my local dealer and NOT bought used!!!) owner would like to say.

Many thanks to you all. :)
 
bovinehost

bovinehost

Administrator
Joined
Jan 16, 2003
Messages
18,200
Location
Dall-Ass, TX
kasim1275 said:
It looks like I have caused quite a fair bit of noises around in this forum.
Click to expand...

Kasim, believe me, it wasn't you. It was me giving you some bad advice in public, which added to a situation I was unaware of - that is, some forumites using the customer service line WAY too often.

kasim1275 said:
My sole intension in posting my message is to seek advice from MM users and not my "helpful" local dealer.
Click to expand...

I know that.

kasim1275 said:
I am not going to post any further messages in forum in relation to my 12 year old Sterling.
Click to expand...

There is no reason for you NOT to post about it. In fact, I hope you do. We have a few members in Asia and new members are always welcome.

kasim1275 said:
I sincerely hope that Mr. Ball would find out from your Customer Service what a 12 year old Sterling (bought new from a shop in London England, NOT from my local dealer and NOT bought used!!!) owner would like to say.
Click to expand...

That Mr Ball guy takes an interest like you wouldn't believe in what his customers, new and old, have to say.

Again, the problem was not you at all, and I hope you stick around.

We're fun, I promise!

Jack
 
K

kasim1275

Member
Joined
Jul 23, 2007
Messages
11
Location
Hong Kong
Jack

Of course, I'll stick around. I am sure most people here are genuinely nice people. Well all most Bass Players are, we all let our guitar heros have freakier hair-do's, play lounder and stand in the front. We are always the nice Fat Boy at the back.
 
bovinehost

bovinehost

Administrator
Joined
Jan 16, 2003
Messages
18,200
Location
Dall-Ass, TX
kasim1275 said:
Jack

Of course, I'll stick around. I am sure most people here are genuinely nice people. Well all most Bass Players are, we all let our guitar heros have freakier hair-do's, play lounder and stand in the front. We are always the nice Fat Boy at the back.
Click to expand...

Excellent news.

You should tell us a little about how you are, what kind of stuff you play, and photos are always a reason to make silly noises.

Jack
 
mammoth

mammoth

Well-known member
Joined
Nov 12, 2006
Messages
327
Location
Stoke, England
Hey!

:D
kasim1275 said:
Jack

Of course, I'll stick around. I am sure most people here are genuinely nice people. Well all most Bass Players are, we all let our guitar heros have freakier hair-do's, play lounder and stand in the front. We are always the nice Fat Boy at the back.
Click to expand...


i happen to stand at the front, have stupid hair and play too loud.. but thats because my Bongo "makes" me do it!!! i swear!!!

hehe

Welcome to board buddy!! everyone chill and think of their favourite sandwhich & beer combination..

ooh.... honeyroast gammon, wholegrain mustard on granary with a bottle of Chimay blue label....
 
W

WillPlay4Food

Well-known member
Joined
Apr 20, 2004
Messages
405
Location
Connect-The-Dot
Big Poppa said:
will play are you slow today. I have never said not to contact customer service with a customer service problem The forumites are not getting enough here and are now swamping the dept with way too much BS that isnt customer service. Plesae dont post about my sig as it doesnt mean a bi weekly call to Beth to find out where your guitar is...
\
Is it possible that you guys can just realize that I wouldnt mention it if it wasnt becoming unmanagable.
Click to expand...

WillPlay4Food said:
I was just saying it wasn't only bovine that told people to contact customer service, that's all I meant by my post. just seemed like the easiest example at the time was BP's sig, which is why I posted that.
Click to expand...

Are we driving past each other or something???
 
bovinehost

bovinehost

Administrator
Joined
Jan 16, 2003
Messages
18,200
Location
Dall-Ass, TX
WillPlay4Food said:
Are we driving past each other or something???
Click to expand...

Maybe. The problem isn't people contacting customer service with actual customer service issues. The real problem is people swamping the factory with phone calls such as:

"Is my bass/guitar in setup now?"

"Where is it now?"

"When will it ship to the dealer?"

"Are you really my friend?"

THAT is the deal.

Jack
 
phatduckk

phatduckk

Well-known member
Joined
Jul 25, 2004
Messages
8,145
Location
San Mateo, California, United States
ya know- ive worked in and run CS departments before... and working as a software engineer at a bunch of startups we assume CS roles and i gotta say its not an easy job at all.

So lets give these guys n gals a round of applause for kicking ass. I know how hard and frustrating CS can get and have much respect for these fine folks at MM

cheers peeps
Arin
 
oddjob

oddjob

Well-known member
Joined
May 12, 2004
Messages
2,839
Location
Monroe, Ohio
Arin, you hit it right on the head... I have nothing but the upmost respect for the entire EBMM CS team!!!!
 
kevin

kevin

Ernie Ball Customer Service
Joined
Jun 13, 2002
Messages
1,214
Location
Palm Desert,CA
phatduckk said:
So lets give these guys n gals a round of applause for kicking ass. I know how hard and frustrating CS can get and have much respect for these fine folks at MM

cheers peeps
Arin
Click to expand...

"I'd like to thank the Academy........my parents....Barry....the other Barry...." :p


I remember my first week starting here, Nov. 27th 2001 I was a spry young lad, one of the first things that was explained to me was the importance of customer service and the reputation that EB had built over the years. Providing customers with timely "accurate" information has always been our foundation when it comes to CS. The most important part of that equation is "accurate". That first week I went through and reviewed our CS rating on harmony central I had realized that our level of customer service wasnt achieved overnight or by a certain CS team or manager. But rather it was something that had been built over the years starting with Ernie's guitar shop and offering custom gauge strings to service his customers. I've always felt a responsabilty to those who came before me, here at EB, to take the torch and uphold the great reputation that customer service department has built over the last 45 years!
 
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