• There is a glitch in the forum software and/or configuration that we are still trying to track down. For now, please make sure that the title of your new thread does NOT start with a number (digits). Otherwise, your post will appear to be saved but future attempts to read it will be met with an error message indicating the thread/post cannot be found. ~ admin

carterscott

Member
Joined
Nov 4, 2018
Messages
9
Hello,

In addition to the strange volume control issues I'm having on my new Cutlass (see here), I also noticed a potential issue with the neck joint this morning.

On closer inspection, the neck is off kilter by about 1-2 mm on the lower bout. Here are some pictures to show the issue. The issue is a little hard to see because of the charcoal frost finish, but I think these picture show it clearly:

qF4Xp7G.jpg

tU3oO2O.jpg

JlOxvO2.jpg


Two questions for the gurus here:

  1. Would others be willing to accept this on a new Cutlass? It seems like the neck joint should be perfect on a $2000+ guitar, but maybe this is within manufacturing variances?
  2. Is this fixable by adjusting the neck pocket?

Thanks!
 

DrKev

Moderator
Joined
Jul 8, 2006
Messages
6,232
Location
Somewhere between Paris and Buffalo
That's look just fine to me. There is always a little variance in the final neck and neck pocket sizes from piece to piece. That has to be taken into account in defining the machining specifications. Clearly you have to err on sometimes having more room than perfect to avoid having some cases of too little space (in which case some necks may not fit some bodies at all). It's an issue that affects all bolt-on neck guitar manufacturers and nothing you won't see on similar priced instruments on other brands.
 

Astrofreq

Well-known member
Joined
Sep 5, 2006
Messages
3,964
Location
Santa Fe, NM
Hey there!

First off, that is a gorgeous guitar and congrats on scoring such a beauty. I'll say that it is so hard to tell without holding it as too how much it impedes anything. Now, I'm chiming in because I had the same issue with my Cutlass, but it was considerably more overlapping in the joint. I contacted Customer Service and they fixed me right up and now mine is what it should be as far as what is allowable for factory specs. Again, hard to tell yours without holding it, but I know first hand what you are experiencing. I won't tell you what will or won't be done, but contact CS because they are top notch and are eager to help. :)

Daniel
 

TripHazard

Well-known member
Joined
Feb 17, 2016
Messages
1,158
Location
Nottingham UK
My 2cents, if youre not 100% happy, go back to the store and talk to them. Check out another cutlass and compare, and ideally try another cutlass through your amps to see if that volume issue is the same.
Ive just checked the neck pockets on mine and they don't look like yours - barely any ridge at all.
What i will see is that i'd be ok with what you have shown
 

carterscott

Member
Joined
Nov 4, 2018
Messages
9
My 2cents, if youre not 100% happy, go back to the store and talk to them. Check out another cutlass and compare, and ideally try another cutlass through your amps to see if that volume issue is the same.
Ive just checked the neck pockets on mine and they don't look like yours - barely any ridge at all.
What i will see is that i'd be ok with what you have shown

Thanks for the reply! Unfortunately, there aren't any other Cutlass HSS RS models in stores in my area. But I may ask if the store can have another one shipped from their distribution center as a replacement.
 

tbonesullivan

Well-known member
Joined
Aug 24, 2012
Messages
2,041
Location
New Jersey
That looks about normal, maybe 1mm? The neck can shrink and grow a bit as well. It definitely looks far better than what radrock posted, which looks to be 2-3mm of overhang.

but, what's important is that you are happy. Definitely email CS, and take a picture with a ruler if possible.
 

carterscott

Member
Joined
Nov 4, 2018
Messages
9
Thanks to everyone for your help and thoughts! I contacted EBMM customer service, who said the neck pocket looked wrong to them based on the pictures. They were very helpful and offered to process a warranty claim. But, since the guitar was still in the return period from the store I purchased from, I went ahead and returned it.
 

Astrofreq

Well-known member
Joined
Sep 5, 2006
Messages
3,964
Location
Santa Fe, NM
I’m glad you got it worked out. I bought mine from a store that wouldn’t let me return it. Thankfully, EBMM stepped up to the plate and made it right. :)
 
Top Bottom