Customer Service Comparo

[Dizzy]

Just a quick note to give another thumbs up to the EBMM Customer Service guys.

5 weeks ago I sent an email to ESP customer service, and got not reply.
Thought it must have got lost.

Guess what....... I have a reply in my inbox today.
5 friggin weeks for a simple neck radius question !

Maybe it took them that long to translate !?

Just reminds me of why one of EBMM's big drawcards is CS !

Onya guys.

 

[robelinda2]

Dizzy, i had to contact Maton here in Melbourne, i work in the same suburb as the factory and had an issue with my acoustic, it took them 2 months to get back to me, i called numerous times beforehand, i went in to see them, nothing. it was bad.

Go EBMM!

 

[Dizzy]

Dizzy, i had to contact Maton here in Melbourne, i work in the same suburb as the factory and had an issue with my acoustic, it took them 2 months to get back to me, i called numerous times beforehand, i went in to see them, nothing. it was bad.

Go EBMM!

Wow....... actually, you just reminded me about another one !
I emailed Ibanez (Australia) to see if they had an authorised servicer list or preferred luthiers here in Perth to get some fret work done on my JS1..... (non-warranty)

I actually forgot about it..... as I NEVER got a response !

 

[dfrady]

Yeah, it really doesn't get any better than EBMM CS.

 

[Astrofreq]

ESP is still around? I thought those guys were all waiting tables. hmm . . .