shamus63
Well-known member
Mobay45 said:I just want to know who Mary Ann is in this scenario.
The Dude?
Yeah, and who fits the random guest shots?
- Thread starter PaulMack
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Yeah, and who fits the random guest shots?
shamus63
Well-known member
Mobay45 said:I just want to know who Mary Ann is in this scenario.
The Dude?
Nah...I think when Chuck sets his mind to it, he dresses the most like Mary Ann.
bovinehost
Administrator
I think we all have to agree that Dudley is the professor.
shamus63
Well-known member
bovinehost said:
Agreed.
What guest shot would Luke be right for?
My vote is for the mad scientist that switches everybody's personalities!
bovinehost
Administrator
Luke would be a member of that 'band' that showed up....The Mosquitoes?
Only the part with him and Ginger and Mary Ann and possibly Mrs Howell couldn't be shown on TV.
Only the part with him and Ginger and Mary Ann and possibly Mrs Howell couldn't be shown on TV.
shamus63
Well-known member
bovinehost said:
'Band' of Mosquitoes...that's funny, even for campy t.v.!
Mobay45
Well-known member
This is such a nice post about how EB's customer service rocks, I thought it should get a bump.
azzy_wazzy
Well-known member
Oh indeed!Mobay45 said:This is such a nice post about how EB's customer service rocks, I thought it should get a bump.
In light of recent, vanishing posts, and the fact that its late here, I'm going to go to bed before I start calling people "muppetheads" again
even though they are
bovinehost
Administrator
I agree. Customer service does very good work.
What's been bugging me today is how much good work they do and how that gets not nearly enough press.
But let one person, for whatever reason, become dissatisfied, and then it's "Oh My God! What's happened to EBMM quality?"
I don't talk often enough about how much I know. How guitars and basses are shipped - on Sterling's dime - back to the factory to fix some slight cosmetic thing that happened in shipping. How non-warranty issues are occasionally just taken care of because it's the right thing to do. I tell you, I have a long list of good works that customer service and Dargin and Jon and Dan and BP get involved in, sometimes with no prodding by the customer, and just make things right.
I just try to be careful about proselytizing, I guess. I'm already a shameless hack for the company, so I don't want to make it any more obvious! Hah.
But let's be clear - I do it because I believe in it. I did it before I was a moderator here, before Sterling called to tell my wife happy anniversary, before I knew what a Bongo was. I'm a shameless hack because EBMM does it better than anyone else.
So every now and then, something comes up that just doesn't work out for anyone, really. The customer isn't happy, I'm not happy and it's foolish to think for one minute that anyone at the company is happy about it. And that crap gets a lot of air-time. The squeaky wheel syndrome and all that.
Nothing to do about it, I suppose. It is the way of the internet, but by God, way more things get worked out than don't.
So if I preach a little more for a while, you'll know why.
What's been bugging me today is how much good work they do and how that gets not nearly enough press.
But let one person, for whatever reason, become dissatisfied, and then it's "Oh My God! What's happened to EBMM quality?"
I don't talk often enough about how much I know. How guitars and basses are shipped - on Sterling's dime - back to the factory to fix some slight cosmetic thing that happened in shipping. How non-warranty issues are occasionally just taken care of because it's the right thing to do. I tell you, I have a long list of good works that customer service and Dargin and Jon and Dan and BP get involved in, sometimes with no prodding by the customer, and just make things right.
I just try to be careful about proselytizing, I guess. I'm already a shameless hack for the company, so I don't want to make it any more obvious! Hah.
But let's be clear - I do it because I believe in it. I did it before I was a moderator here, before Sterling called to tell my wife happy anniversary, before I knew what a Bongo was. I'm a shameless hack because EBMM does it better than anyone else.
So every now and then, something comes up that just doesn't work out for anyone, really. The customer isn't happy, I'm not happy and it's foolish to think for one minute that anyone at the company is happy about it. And that crap gets a lot of air-time. The squeaky wheel syndrome and all that.
Nothing to do about it, I suppose. It is the way of the internet, but by God, way more things get worked out than don't.
So if I preach a little more for a while, you'll know why.
PaulMack
Active member
Vanishing posts and then the great cover up just make sure biggun gets it
MingusBASS
Well-known member
Punctuation is your friend. Not only was your post pointless, but it was hard to understand.
cheers
cheers
Psycho Ward
Well-known member
EBMM customer service gives "customer service" a good name! What few times I've called, a person, let me say this again "an actual person" answers the phone! My God Man! You know how long I've waited to talk to a human at other customer service phone lines?
Then on top of that they are "cool" people, they will joke around a little and are always on top of the situation, whatever the problem you can tell they care and will take care of you. I met a few of them at the open house, I don't know how to say it, but I feel like I'm dealing with friends, from BP on down.
A big "Thank You" from me, you're great!
Then on top of that they are "cool" people, they will joke around a little and are always on top of the situation, whatever the problem you can tell they care and will take care of you. I met a few of them at the open house, I don't know how to say it, but I feel like I'm dealing with friends, from BP on down.
A big "Thank You" from me, you're great!
May I remind everyone of the time my Bongo started playing funny and couldn't be set up properly? Jack got me in touch with Jon, who then called me after a thorough examination of the bass, and told me a new neck was called for. Cost me absolutely nothing. I was very appreciative, to say the least. Instead of calling foul and saying "this bass sucks!" or "Ernie Ball quality is terrible!" I assumed that the problem was my lack of experience with guitar setups. Only after I had a few knowledgeable folks look at the bass, did I decide it was an issue for customer service. Going immediately on the offensive might sound good for getting what you want in theory, but to make sure everyone comes out happy, it's much better to make sure you've covered all the bases when investigating a problem.
Paul Mack, I think the problem here is that folks here wanted to help you, but you haven't provided anything substantive pertaining to how the bass is defective. When you didn't get the answer you wanted, you got mad and threw a fit. Thing is, the issue you're having with your Stingray not having your preferred slap tone is a purely subjective one. It's the same thing as wanting customer service to repaint your bass because you don't like the color you ordered. You bought the wrong bass for you, you didn't send it back in time, and that isn't anyone's fault but yours. I promise you won't have any trouble selling the bass if you've kept it in good condition. I sincerely hope you come out happy in the end.
Paul Mack, I think the problem here is that folks here wanted to help you, but you haven't provided anything substantive pertaining to how the bass is defective. When you didn't get the answer you wanted, you got mad and threw a fit. Thing is, the issue you're having with your Stingray not having your preferred slap tone is a purely subjective one. It's the same thing as wanting customer service to repaint your bass because you don't like the color you ordered. You bought the wrong bass for you, you didn't send it back in time, and that isn't anyone's fault but yours. I promise you won't have any trouble selling the bass if you've kept it in good condition. I sincerely hope you come out happy in the end.
bovinehost
Administrator
Nah, but thanks for the suggestion. He's got the overall concept down just fine.
I've yet to see ONE person pursue this kind of approach and not get what they needed. And there are quite a few long-time members here who have seen it happen over and over and over again.
Don't try that sh!t with Rickenbacker - and Leo Fender is dead.
Jack
TSanders
Well-known member
EB Customer Service is unreal. Gone ABOVE AND BEYOND for me a number of times.
Hey Jon, youve done some work on a bass or two that belongs/belonged to me. Ill say this. I THOUGHT I could put a setup on a bass. Then I got a bass that Jon setup. DANG. Jon I bow down. You sir should be the Mayor of Repairadise.
Hey Jon, youve done some work on a bass or two that belongs/belonged to me. Ill say this. I THOUGHT I could put a setup on a bass. Then I got a bass that Jon setup. DANG. Jon I bow down. You sir should be the Mayor of Repairadise.
Big Poppa
Well-known member
Hey guys Paul Mack needs no more attention. He cant get a slap sound on a sting ray....
but his dad played with some guys so it must be our fault....he is about to go on a very interesting voyage should he decide to stay around here........
but his dad played with some guys so it must be our fault....he is about to go on a very interesting voyage should he decide to stay around here........
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