Customer Service?????

[mikeller]

So here is the story - I phoned customer service today to order a new trem-bar for my 98 Silo Special (long story short - a previous owner threaded in a strat arm - but the snap in still works)....

After AJ took my order and payment info, he very courteously asked if I needed anything else at this time to which I replied "you could throw in an Armada and/or a JP13"..... to which he laughed at me!!!!!

Oh well, I tried!!!!!

Seriously - Music Man customer service rocks!!!!

 

[Tollywood]

I've called A.J. a few times, and he's always very friendly and ships stuff out right away. I'm very happy with ebmm customer service.

Sorry Mike, you'll have to buy one like the rest of us.

 

[ozzyrules]

He's the best !!!!!

 

[musikarero]

+1

 

[JayDawg]

Love EBMM Customer Service! Always good experiences!

 

[peterd79]

The Thing that i LOVE about EBMM customer service is they're genuine people who love the gear just as much as we do. It's not a front at all...

I met a lot of the guys last year at NAMM and they were all incredible... I will never forget that NAMM it was a very special experience for me.

 

[Big Poppa]

AJ is just a great guy.

 

[Warg Master]

+150000

 

[Dr.Strangenote]

I've talked with AJ and Billy several times, and each time it's always a pleasure! thanks guys..

 

[ZeroFivefour]

The handful of times I've talked on the phone and/or emailed anyone at EBMM I have always been treated with respect and appreciation. First class, top shelf experiences every time.

Cheers,

Tom

 

[ozzyrules]

Curious; I haven't heard much about Aziah lately. Is she still with EBMM?

 

[lukather101]

Neck plate on my Al hh cracked a few months ago , phoned strings & things uk and within a few weeks new plate . They really are the best in the buisiness...

 

[guitarp77]

They do the brand justice!

Amazing

 

[PAP]

Hmm, I've written two emails to CS, no answers.... A couple years ago was different, fast response... Generally MM CS is awsome.

 

[A.J.]

PAP, send me a PM. We'll get you squared away.

 

[PAP]

PAP, send me a PM. We'll get you squared away.

Hi, A.J.
Yesterday I received an answer. It was very competent and clear. Probably it was requied to gather some information before answering me. Thank you very much for your proposal. It was nice.

 

[agt]

I've had great experiences with AJ and everyone else I've dealt with from EBMM customer service.

 

[AnthonyD]

Always A+!

 

[yellowv03]

I have spoken to AJ a bunch of times as well as traded e-mails with him. Great dude for sure.

 

[PY38]

Not trying to stroke AJ's ego but I had a cat stuck in a tree WITH my xwife once....he saved the cat and left the x......not only brave but smart....you rock AJ!