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Ernie Ball Music Man Custom Design Experience

Dealing with Pete Dubaldo

Magic Jason

Magic Jason

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Joined
Jul 12, 2014
Messages
1,254
Location
Malmedy, Belgium
I ordered an AL PDN 2016 at Pete DuBaldo in June... And this morning, I got a mail from him saying that my guitar had arrived at his shop!

During the entire building process, he kept in touch with me once in a while and gave me updates concerning the estimated delivery time.

It made my "waiting time" a lot easier.

Although it's Christmas time and everybody is busy, Pete took the time to take a lot of pictures and send them to me! I truly appreciate it! I do not know if it's common in the USA but it isn't in Europe!

Sadly, I have to wait until February as I fly to NY and get it then. ;)

Anyway, here is a big "THANK YOU" to Pete and a Merry Christmas to everyone!
 
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xjbebop

xjbebop

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Joined
Jan 8, 2013
Messages
2,825
Location
AZ High Country
I've had the same experience. Back when I was researching DD guitars, I spoke with him on the phone a few times asking questions. Even though he wasn't making a sale, he was happy to share some time with me.
That's why I didn't even think twice about placing my order with him, and have been extremely happy with his customer service.

HIGHLY Recommended... :)
 
P

Pott

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Joined
Jul 8, 2010
Messages
379
Location
Seattle
Ah so you're the guy who ordered on the same day I did... :)

Mine (AL HH non-trem, non-matching headstock) is delayed by up to 4 weeks. Not Pete's fault certainly, in fact the ordering process was as smooth as I can be, but disappointing from MusicMan. I went to Europe for a month hoping that it'd be here when I got back (original ETA was December 9th out of the factory) but no such luck...

Hope she's as good as you expect when you pick her up!
 
vTach120J

vTach120J

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Joined
Aug 3, 2010
Messages
55
Pete is definitely awesome to deal with. Made my last EBMM guitar purchase x 2 a few years back Silhouette & Game Changer! Feeling the GAS building for one of the new models to be released in 2017.


Sent from my iPad using Tapatalk HD
 
Magic Jason

Magic Jason

Well-known member
Joined
Jul 12, 2014
Messages
1,254
Location
Malmedy, Belgium
Pott said:
Ah so you're the guy who ordered on the same day I did... :)

Mine (AL HH non-trem, non-matching headstock) is delayed by up to 4 weeks. Not Pete's fault certainly, in fact the ordering process was as smooth as I can be, but disappointing from MusicMan. I went to Europe for a month hoping that it'd be here when I got back (original ETA was December 9th out of the factory) but no such luck...

Hope she's as good as you expect when you pick her up!
Click to expand...

Ouch 4 weeks... Waiting is worth it. Cheer up.
 
smd24fan

smd24fan

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Joined
Dec 2, 2009
Messages
442
Location
Syracuse, NY
Pete is the very best to deal with. He's the guy I call when I want a Music Man guitar, nobody else. EBMM has many outstanding dealers, but I have a relationship with Pete built on trust as well as him being one hell of a nice guy! He's 'the guy' when it comes to purchasing a Music Man guitar.
 
Sweat

Sweat

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Joined
Dec 31, 2006
Messages
7,332
Location
Texas Finally!
Pete is a great guy to deal with and will continue to buy from DuBaldo when I can, also do not forget the other DuBaldo, Nick, he will take care of you as well!
 
GWDavis28

GWDavis28

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Joined
Jun 23, 2003
Messages
12,739
Location
Mass
Pete and Nick are the best and it's always a joy to see them. Luckly for me they are about an hour and half away from where I live.

Glenn |B)
 
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