EBMM Customer Service

[pjc812]

I just want to take this moment and thank EBMM Customer service for the great care they've given me over the past year. I purchased a JP7 in PRB last year and had one problem right after the other with it. Not only that but UPS dropped the guitar so hard that one time it smashed the case (it was replaced) and another time smashed the NEW case AND the guitar's headstock.

I work for a MM dealer and my rep was incredibly kind and patient throughout the whole process. Long story short, I got my axe back the other day in absolutely wonderful condition (and with a great looking piece of wood on the neck!).

I'd forgotten how good this guitar played! I've been living a half life on an old Dean Avalanche 7 (that granted has taken good care of me for many years) while this one was back and forth to the shop.

Out of all the guitar lines we represent EBMM has to have probably the best customer service. I rarely have to sit on hold, emails are answered promptly, I couldn't be happier.

Thanks guys so much. I look forward to selling some more Balls!!

 

[silverburst]

I'm afraid to say this, but is it possible the guitar is cursed?

 

[Dugger]

DITTO on the EXCELLENT customer service.

I had an issue with a new Axis I picked up last month, and I was EXTREMELY satisfied with the help I received.

I used to work in a music store, so I can only imagine the stuff EBMM has to deal with on a daily basis.

You guys are saints!

 

[jongitarz]

I just want to take this moment and thank EBMM Customer service for the great care they've given me over the past year. I purchased a JP7 in PRB last year and had one problem right after the other with it. Not only that but UPS dropped the guitar so hard that one time it smashed the case (it was replaced) and another time smashed the NEW case AND the guitar's headstock.

I work for a MM dealer and my rep was incredibly kind and patient throughout the whole process. Long story short, I got my axe back the other day in absolutely wonderful condition (and with a great looking piece of wood on the neck!).

I'd forgotten how good this guitar played! I've been living a half life on an old Dean Avalanche 7 (that granted has taken good care of me for many years) while this one was back and forth to the shop.

Out of all the guitar lines we represent EBMM has to have probably the best customer service. I rarely have to sit on hold, emails are answered promptly, I couldn't be happier.

Thanks guys so much. I look forward to selling some more Balls!!

Are you the guy from Opus 1?

 

[Luc]

(and with a great looking piece of wood on the neck!)

Pics requested

 

[pjc812]

Are you the guy from Opus 1?

...guilty

 

[jongitarz]

This has been a "Murphy's Law" situation hasn't it? I am glad it's back in your hands, and you are happy with it.

 

[Jimothy JP7]

Pics requested

+1

 

[pjc812]

No doubt about the Murphey's law! I used this guitar to play in Cats (luckily nothing happened during the shows) and it went down once right before rehearsal. But, like I said you guys in service always took good care of me and I really appreciate that.

In retail anymore, customer service has unfortunately become a thing of the past. I know for a fact we are really struggling with it in our industry. Everything from big box retailers, mail order fiascos, chain stores with inept "sales" people all the way to companies no longer servicing a product but rather replacing it with a refurb item. It is disgusting IMO. We do not sell commodity items!! These are tools, and works of art both at the same time.

It is refreshing to find a company that works hard to make the end user happy, and take care of the dealer both at the same time. Bravo BP for keeping your company's focus on the customer and made in the USA!!!

 

[Big Poppa]

sorry that you had bad stuff happen but Im happy that it worked out.

 

[koogie2k]

Awesome man...glad it worked out for ya!

 

[pjc812]

Pics!

 

[Luc]

Nice one!

 

[candid_x]

Had a good experience with CS yesterday. I emailed Dan with a question about a microphonic pickup, and received an answer in about two hours. Was concerned about bugging him with a fairly minor issue, but it was no problem. Cool.

 

[beej]

MM customer service just rocks- the whole team is excellent. Dan has been so great every time I've needed something! And don't even get me started on how excellent the repair department is

 

[candid_x]

I just ordered a tort shell pickguard and back cover for my blue Silo from CS. If it doesn't look good I'll blame Foggy.

 

[Tim O'Sullivan]

I just ordered a tort shell pickguard and back cover for my blue Silo from CS. If it doesn't look good I'll blame Foggy.

You might as well, he doesnt even have a Ball (yet!)