Factory Service

[Abiatha]

Just a note to say that the factory service exceeded my wildest dreams!
My SR5 was acting weird, locals couldn't get it right, I bought a stupid friggin' IBANEZ for a back-up bass, blah, blah, blah...
I finally decided to ship it out. (My company has a loading dock, UPS shipper number and gets deliveries 3 times a day, so it was a no-brainer, fortunate, as I have no brain!)
My bass arrived, and I got a call for CC info for the repair and return shipping in a few hours.
Fixed and shipped the SAME DAY!! Try THAT with yer local yokel!!
In addition to fixing my bass, they polished it, set it up to factory specs, and included some nice Wonder Wipes, all at NO COST!!
(We supply EB with secret stuff sometimes, but I don't think that I got special treatment. They really love and respect ALL of their customers.)
So if you are wondering if you should send it to San Luis Obispo for repair, DO IT!!!
Whatever the shipping cost, it is worth it. The factory will fix it faster than anyone can, and they don't charge a lot per hour anyway. They are the people who BUILT it, so they are the EXPERTS! Let them repair it, and you will be glad!!
Now I gotta unload the Ibanez and save up for a new EB.
Sterling first, or Bongo? Hmmm...

 

[jlepre]

+1000!!

I've had nothing but GREAT experiences with EBMM customer service. they are second to NONE!

 

[Grand Wazoo]

Great to hear good stories like that.

 

[njhammer]

I had a very similar experience a couple of weeks ago; bought a SR5 HS Dargie 1 from TB and couldn't get the truss to adjust. Concerned, I took it to my local EBMM dealer ,who took a look at it and suggest that I sent it out to SLO.

It got there a week later and I got a call from AJ the next day telling me that the problem had been fixed - it was a minor issue with the truss wheel. They also gave it a factory seup, polished the frets etc. (I can't be certain, but it felt like a new set of Slinky's too!). Got her back the next week.

If I was to say it was value for money, that would be an understatement. First class service from first class people. Thanks AJ and all at EBMM. Missed her like hell for 2 weeks, but won't hesitate to send one back home in the future!