Help with my setup? Finding an expert to resolve an issue?

[MOE in Mpls]

I bought a MM Stingray Special 5 HH off of Reverb. It's a "new" bass but was a floor model. I bought the bass off of Reverb from a music store in Omaha. Transaction was done on March 4th, I registered the bass with EB on april 4th.

I played it for a couple of weeks and then realized the action was quite a bit higher than I was used to. Went to the EB website and followed the instructions to tighten the truss rod. It barely improved the issue and having shown the bass to a very experienced guitartist friend, he agreed the neck needs adjustment.

I sent the seller a message through the reverb site asking to refer me to a "Certified" EB technician in the twin cities area.

My questions:
- I assume getting this resolved should be under warrantee?
- Does the fact that it was a floor model change what I should expect?
- Anyone with experience with this sort of issue have suggestions for me?

I LOVE the bass. I made quite a bit of progress on learning the 5 string (been playing 4 string for 40 years). I have shows begining in late May and running all summer. I really want to get this fixed ASAP as I need to spend more time adjusting to the 5 string.

To be clear, I am NOT complaining about the music store in omaha, reverb or EB basses. I just want to get the issue resolved as quickly as possible... so decided to come here and ask for advice!

Thanks
MOE

 

[loocnmad]

Adjusting the truss rod is only going to affect the relief. If you're concerned about the action you'll need to adjust the saddle height. I have a Stingray Special 4H and what I did was to give each screw on the saddles a quarter turn until I found the right action for me. I also had to lower the pickup ever so slightly but that was just my personal preference. It's going to be different for everyone and sometimes it comes down to a balance between string height and your tolerance for a little bit of fret buzz.

Good luck with the setup and congrats on the new acquisition. There's an unofficial rule around here, it doesn't exist without pics. Let's see that bad boy.