high expectations thanks aziah

[Lou]

I've had nothing but good experience with customer service. My BFR has been back to the factory twice now. While the problems have been frustrating from a customer point of view, I have been treated to great service and quick responses from AJ and others involved. The problems I have had will allow EBMM to recognize areas where they can improve things and 'raise the bar' to avoid these issues from happening again to other clients. Sure it sucks to be out a guitar, but I know I'm not working with a black hole.

 

[greenwizard]

EBMM CS rocks...
Nuff said.

 

[Colin]

First the tops on the BFR's, now Customer service. What's next?

 

[Dante]

First the tops on the BFR's, now Customer service. What's next?

Tops on BFRs, Tops on standard models, customer service, difference in prices around the globe, the little thinginside jp6s the Buffer machine needs to know what it's buffing, ****ty dealers, ****ty dealers, ****ty dealers(those last 3 are mine), people who bitch about bitching (while bitching is exactly what internet is for, BP).

you know, once in a while i use both my brain cells at the same time. those moments make me feel life is a lose/lose situation, then the bell rings.

maybe it's because people don't see the people that give you an answer. they just see a screen.

(not every guitar player is a guitarist. not many guitarists are artists. even less are deep thinkers. and those who are, are usually arrogant. lose/lose.)

 

[Quarter]

... I'm thinking of a question ... just checked my mail and no reply yet??? LoL ..

 

[kevin]

... I'm thinking of a question ... just checked my mail and no reply yet??? LoL ..

check your PM inbox LOL

 

[Quarter]

check your PM inbox LOL

Dam ... your good, should have checked the PM first

 

[koogie2k]

I am here to tell you...the Customer Service goes WAY above and beyond. I personally want to say THANKS!

 

[bovinehost]

people who bitch about bitching (while bitching is exactly what the internet is for)

People.

People, people, people.

The internet is for PORN. All your extraneous noise slows down my paid subscription to "Rubber-Clad Greyhounds" and photos of girls who have tats like Jodizzle, but who could never really compete with Jodizzle.

One serious note - be careful with how familiar you are with the people who have real jobs at EBMM. Yes, they're wonderful, sure, they're amazing, I love them as much as anyone here, but try your best not to slow them down.

Except Kevin, I mean, I don't love Kevin, have at that slob.
















Not really. Kevin's sports-sense is questionable but he's still pretty lovable, wearing those heat-gathering black t-shirts out in the crispy desert. Crazy but lovable.

I've written long and heartfelt screeds about not emailing or calling the factory to see if Wonder Wipes are available in Iceland or if you can get a more reddish tinted tort on your instrument which is due next March.

Don't make me dig it up again! You know I will!

(And never, ever, ever say anything vaguely negative about Aziah. She is well defended!)

Jackie

 

[Spudmurphy]

Did someone mention tax returns? - thats what I teach people about!! oh it's ok, the IRS and HMRC aren't connected at the hip yet so you guys in the S don't have any worries - yet !!!!

Jack I recommend the hairy Russian women web site and BP when my kids were young and I saw them "dredging" their nose, I used to say "Hey, give us a wave when you get to the bridge!!"

 

[INMT]

...........man, I wish I had something to gripe about.........

 

[GrooveHT]

This is a good example of there is never enough service.

Yesterday Customer Service got a request for DOB for 11 guitars from one very nice collector. THis is totally fine with all of us

Aziah answered within 11 minutes.......a few posts down the new request is "real quick, give me my ODB>>

I wonder the response time from our competitors would be?

response time on 11 serial numbers would be....carry the two, add the four....seven months, five days And thanks again Aziah!

 

[Big Poppa]

I love Aziah..shes is just great as are the rest up there in slotown!

 

[Samk]

Sounds like the case with every new DT album released =P

 

[GrooveHT]

I love Aziah..shes is just great as are the rest up there in slotown!

Dan has also been a huge help in the past when I've sent my guitars in for work , as well as Jon who's done a fine job bringing them back to life...quite a crew you've assembled BP.

 

[tiffles]

DOBs? what DOBs?

these girls (beth too) are insane at their jobs, and its quite a bizzare situation to be in a job that seems to be so public and open to so much observation, they handle it with grace and professionalism.

they can also pour beer better than me.

 

[Paul in WV]

I'm not sure how I managed to do it but so far, internet-itis has missed me. If I order something, I usually expect to get it within 2 to 9 days (depending upon my shipping preferences) if it's listed as "In Stock"

On things that aren't "In Stock" I'm usually pretty patient. I don't think I sent Pete more than two or three hundred e-mails while waiting on my JP6.

Honestly, Pete my feel differently but I really don't think I hounded him too much. He gave me a date for my guitar to enter production and an estimated arrival date and it was within a week of what I was told on both accounts. I asked once or twice if he'd heard anything, he answered and that was good enough for me...'nuff said!

I do find it much easier doing business with this place as I know there are actual humans at the other end of the tubes who will answer me very, VERY quickly when I ask an actual question. I've done business with other companies on the internet and it wasn't nearly as easy...most of them don't really have a physical address that you can find!

Customer Service is hard if you don't do it well...I guess that's why it's easier for you guys...you handle it so well it's hard to believe its real.

 

[Big Poppa]

its a mirage

 

[whitestrat]

I wonder the response time from our competitors would be?

I once asked Fender and Ibanez for some information on my guitars... I never got a response...

 

[jchalas]

its a mirage

So, the factory tour was actually a holo-deck??
Janice