No hostility here either. I totally believe what the EB tech told you. As far as the EB tech using a capot on the second fret and holding down on the twelfth, that will probably work just fine too. I'm sure there are many different methods that will get you the same result, but the principles are the same.
Zabba is absolutely right on in his post. Very accurate description.
I will give you a practical example of what using the truss rod to adjust the action will get you.
I bought a used '87 B.C. Rich Gunslinger. When it was in the music store, the action was extremely low from the nut to about the 13th fret. Past the 13th fret, the action got pretty high, and was difficult to play. The bridge was about a half inch above the body. When the first fret was capot'd, and the E string was held down on the last fret, there was string to fret contact on every fret. The music store let me take the guitar home to make adjustments before I decided if I was going to buy it. I followed the method that I described in my earlier post, and now the thing plays like a dream. No buzzing on any frets, and now the bridge is right down on the body where it needs to be. I blocked the trem so that it could only be pulled down for better tuning stability.
Neck relief, action and intonation must be adjusted in that order. Any adjustments to neck relief or action throws off intonation. Adjustments to action affects fret buzz, which necessitates neck adjustments, and neck adjustments change your action. All three work together, and there is a "sweet spot" on each individual guitar that will give you maximum sustain, no fret buzz, and comfortable action.