Idea for Customer Service and Clients waiting for their order

[Grand Wazoo]

I have read somewhere before that BP asked all the knucklheads to try not to clog up the CS phone lines asking for the latest report on their repair work, and also I have read here that often people phone to ask when their new bass / guitar order is complete.

Now wouldn't it be handy to both EBMM Customer Service and Sales department if they had an online d/base where the customer can access by username and reference case number the exact status of either their repair or their instrument completion / delivery date?

In this age of database and online forms I think it would not be too complicate for a dedicated computer man with the skill to prepare a smal app even iPhone compatible that will stop people ringing CS and interrupting their schuduled work and allow clients to be up to date with the condition of their instrument either under repair or to be born.

Yay I think that is a good idea. Shoot me if not!

Cheers

 

[bovinehost]

It's really the dealer's job to keep up with status of orders.

 

[silverburst]

I thought you weren't going to post here anymore.

 

[Grand Wazoo]

ok you win, thanks for the encouragement and support

 

[Smallmouth_Bass]

It sounds like a good idea, however it would probably require quite a bit of work and resources. In essence, not including the database and system/website setup, they would have to update the status of every single instrument throughout its build and repair. In the end, the cost would have to be transferred to the end user (higher instrument prices).

I am satisfied with a rough build or repair time estimate. If it's going to be late, it's nice to be notified.

 

[bovinehost]

And, again, if you have questions about your order, it is the DEALER you should be talking to. We get mighty comfortable around here with our "direct dealings" with various people, but your point of contact is - I believe I mentioned this already - the dealer.

And with that, voila! She is done!