Help! JP piezo saddle misbehaving

[laimon]

Hi guys, one of the saddles in my JP BFR's piezo started giving me trouble some days ago... that is, I can't hear any sound for the string on that saddle, unless I push (and keep push) the saddle a bit on one side, and even then it sound like distorted.
Do you know what could that be about, and how I can fix it?
Thanks for any help!!!

 

[smfelton]

I think you're going to have to contact support, in my experience they are incredibly helpful

 

[Hiza22]

Just in case, you could check a couple of things:

- Does your battery still have power left?
- Is your bridge flat? If the strings no longer *touch* the piezo pickups on the saddles, they are muted (extreme case: if you dive bomb while using the piezo, you lose sound).

Sorry if those are obvious questions.

 

[laimon]

Just in case, you could check a couple of things:

- Does your battery still have power left?
- Is your bridge flat? If the strings no longer *touch* the piezo pickups on the saddles, they are muted (extreme case: if you dive bomb while using the piezo, you lose sound).

Sorry if those are obvious questions.

No worries, troubleshooting goes also through obvious questions
Alas the bridge is perfectly flat (i.e. the string touches the piezo piece perfectly) and I had also tried replacing the battery, but to no avail

 

[Bobby Allen]

Call EBMM they are good folks to deal with.

 

[BrickGlass]

Had the exact same problem. Had to get a new saddle and install it. Contact customer service and they will help you out.

 

[Fleeeep]

i have a similar problem with the D string saddle on my Luke, the little piezo contact actually came off the saddle. now it seems to cut out and also have a much weaker output and is noisy compared to the other strings.
Can i get a replacement and change it out myself ? I'm pretty good with a soldering iron or is it a job for a registered technician ?

 

[BrickGlass]

If you are good at soldering you can do it yourself no problem. It literally is like a 10 minute job.

 

[Fleeeep]

cool thanks, i've messaged customer service